Provide the highest level of technical support and customer service to internal staff. Work independently, and as a part of a proactive team of sales and support staff responsible for delivering a high quality, customer-focused professional service.• Produce frame drawings for the manufacturing of arched and angled frames.• Scan drawings for electronic filing.• Admin of Windows 2003, 2008 and 2011 Business Server.• Create, amend images, and upload onto ordering system on website using CMS.• Hard code HTML onto website.• Resolve software and hardware problems.• Install and set up new computers and printers.• Deal with 3rd party support companies.• Patched network and telephone cables. • Install and terminated of data cabling.• Ensure backups complete each night and swap tapes, ensuring correct tape is used.

• Scanned documents using TDS 600 plan copier/scanner and KIP 6000 scanner/Toshiba E-studio. Photocopied manuals and documents requested by various departments.• Binding tender documents.• Providing cover for either one of the two receptions areas.

• Responsible for staff and guests in a 4 star, 200 bedroom hotel absence of Night Manager• Input data into Fidelio database system, and running the night audit for each day.• Take paymentfrom guests by either cash or credit card.• Reception desk duties of which included taking booking and checking guests in or out.

• Install and configure Windows 2000 server, professional and XP Professional.• Carry out builds and hardware upgrades on servers, desktop PC’s and laptops.• Installation and configuration of Sophos anti-virus software (PC and Server),• Administration of users accounts on Windows 2000 servers.• Carried out backup of systems, ensuring each backup was successful.• Hardware upgrades or hardware repairs on PC’s and servers.• Install, terminate and test CAT5 cabling.

• Install and configure Windows 2000 server, professional and XP Professional.• Carry out builds and hardware upgrades on servers, desktop PC’s and laptops.• Carry installation and configuration of Sophos anti-virus software (PC and Server).• Design and provide recommendations for new equipment.• Administration of users accounts on Windows 2000 servers.

• Install and configure Windows 2000 server, professional and XP Professional.• Carry out builds and hardware upgrades on servers, desktop PC’s and laptops.• Transferring users data from desktops and laptops using Desktop DNA at Proctor & Gamble • Was first point of contact for all IT issues problems for approx. 1100 users at Proctor and Gamble • Carried out software and hardware installations or upgrades at Proctor & Gamble (Manchester).• Administration of users accounts on multiple Novell servers at Proctor and Gamble (Manchester).

• Provide desktop support for 200 users on Windows 95, 98, 2000 and XP professional.• Install and configure Windows 2000 server, professional and XP Professional.• Provide telephone and face-to-face support of users for various customers.• Carry out builds and hardware upgrades on servers, desktop PC’s and laptops.• Installation and configuration of Sophos anti-virus software (PC and Server),• Administration of users accounts on Windows 2000 servers.• Managed third party suppliers regarding telephones, cabling and hardware.• Rollout new PC’s and thin client desktops across all sites.• Organize the installation of new Ethernet cabling structure using CAT 5.• Rollout out Citrix Metaframe across three sites within the Manchester area.

• Provide desktop support for 200 users on Windows 95, 98.• Install and configure Windows NT 4.0.• Provide telephone and face-to-face support of users for various customers.• Carry out builds and hardware upgrades on servers, desktop PC’s and laptops.• Administration of users accounts on Windows NT 4.0 servers.• Provide support for AutoCAD software.• First point of contact for all IT issues problems.• Carried out installation and testing of CAT 5 and Thin Ethernet cabling.• Managed and liaised with 3rd party suppliers.• Produced data/electrical installation drawings.

• Carried out the network installation of I.C.L. and IBM mainframes at Northwest Water Sites. • CAD up various drawings such as: - Building outlines for pre-electrical installations.