Robin Francis Email & Phone Number

Easthampton, Massachusetts, United States

Boston, Massachusetts, United States

Partnered with customers to design functional security systems.Put together and send out quotes.Performed troubleshooting on system malfunctions. Took phone calls regarding service cancellation.Sent out replacement parts when troubleshooting did not solve the issue.

Northampton CCR

MRP/ATP AnalystRerouted customer orders to avoid outages and saved on transportation cost.Ordered and created Purchase Orders (PO’s) for all items not produced at Northampton.Created PO’s creation for materials from sister plants.Responsible for all aspects of customer care including shortages, changing orders and logistics.Demonstrated attention to detail.

Florence, MA

Performed Excel manipulation of 100 + order forms received nightly and made customer order entry easier.Performed all aspects of materials planning including vendor negotiation and logistics to ensure on time delivery.Asked to take over Warehouse management to correct ongoing shipping errors.Saved the company more than $14,000 by erasing shipping errors in.

Holyoke, MA

Chemical purchasingPlanned and purchased all materials for new runs.Tested new materials for possible use.Maintained, update created excel files for all color formulationsReduced Hampden Papers chemical inventory by 50% as purchaser using self-created computer solutions.Renegotiated pricing with all vendors saving thousands.Reused leftover color.