Robin Arana Email & Phone Number

I am currently focusing on data analytics to assess the rent relief program's performance and automating these in Tableau for better data and pattern visualization. I also reconcile the cashflow between financial statements and the different platforms as part of risk management, monitor returns and work with different teams to ensure that we're operating within the NACHA guidelines.We also create reports that effectively convey findings and recommendations to stakeholders.On queue: SQL Certification

Muntinlupa City, National Capital Region, Philippines

Promoted to the role for showing great understanding of the ins and outs of various processes, and for handling multiple projects, some of which were spearheaded by me. Currently handling both Training and Call Quality groups for the multiple programs, and provides reports and action plans which include: º Data Interpretation and Analysis and Training Needs Identification º Training Initiatives to ensure business KPIs are satisfied º Performance Quality Assessment entry level employees, trainers, coaches, and training apprentices º Other essential reports/initiatives that require extensive knowledge of different tools and systems (e.g Medallia, NICE, Power BI, Excel VBA)

Muntinlupa City, National Capital Region, Philippines

For showing great potential with mastery of multiple processes and an aptitude for training, the business decided to promote me to both a Process Trainer and Call Quality Analyst, first for a single line of business, then later on moved up to support multiple shops, but mainly recognized by the business for my Lean initiatives that focus on streamlining and automation of reports and various QA and Training initiatives.

Muntinlupa City, National Capital Region, Philippines

Upskilled from frontline customer service specialist to cater to credit lines and loans due to mastery of the process and delivery of great performance, consistently meeting if not exceeding the business KPIs.

Muntinlupa City, National Capital Region, Philippines

Delivered performance that either met or exceeded the business expectations.