Robin Foster Email and Phone Number

Act as main contact for assigned mass tort clients Utilize Law Ruler and Needles case management software Work with clients by phone, email, and text to collect accurate information needed to build their casesCreate, send, and follow up on billing/medical records requestsCollect e-signatures on authorization forms using DocuSignOrganize and input data necessary to complete plaintiff fact sheet (PFS) documentsPrepare PFS to be submitted through MDL Centrality Respond to MDL Centrality deficiency notices Send and receive client contact letters using certified postagePrepare and send out client signature packetsAnswer and direct outside incoming calls as needed Schedule and coordinate client calls with attorneyOpen new intakes during potential client calls

Welcome guest and clients to the officeUtilize multi line phone system to answer and direct all incoming phone calls Assist Roden Law case managers when askedSend, receive, and follow - up on medical records request Receive and disburse mail

Meet member needs by conducting transactions and inquiries accurately and efficientlyRetain knowledge of and comply with NCUA requirements Meet cross-sell goals for promotional products and services as well as service goals set by management Deliver outstanding member service using excellent communication, listening, and problem solving skills in a high-energy level environmentMaintain member and RFCU operations confidentiality

Count and document cash received. Ensure proper balancing of cash drawer and correctness of all transactions. Accept deposits and withdrawals on checking, savings, and money market accountsProcess loan payments and assist customers with loan inquiries. Create official checks and money orders. Order new check cards, file disputes forms for unauthorized payments, and stop payments for checks. Conduct statement research. Assist with balancing vault and ATM. Open and close the branch according to proper security procedures. Process night drop deposits and utility payments. Complete American Bankers Association training and testing monthly.