Robin Terry Email & Phone Number

Michigan, United States

Birmingham, Michigan, United States

In addition to managing a staff of 20 off shore Quality Assurance resources in Romania, Argentina, and the Philippines, I am responsible for managing unscheduled Quantum Updates & Enhancements projects for GM Brand sites, partner sites, and affiliates.Analyze and develop plans for scheduled projects Determine and define clear deliverables, roles and.

Birmingham, Michigan, United States

Manage interactive projects and initiatives which comprise several concurrent internal projects and numerous stakeholders. Production management of ‘off platform – custom microsites’ for Chevrolet brand reveal modelsCreate and manage project timelines, correlate dependencies, identify milestones, and resourcesWork closely with Cross Functional teams for.

Birmingham, Michigan, United States

Managed Model Year Refresh for Chevrolet brand cars, trucks, and SUVs Create project timelines from S.O.R.P. date (vehicle Start of Regular Production date)Work with CAOR to acquire MYR assets (images, media, SEO recommendations, copy etc.)Direct site builds by working closely internal teams (CGI, developers, data, and content author) Facilitate reviews.

Birmingham, Michigan, United States

Act as sole Project Manager for Chevrolet PromotionsManage production of Chevrolet brand sweepstakes, contest, and test drive micrositesWrite microsite user stories using business requirements, work with webmasters to setup environments, purchase and install SSL certificates, and managed relationship with sweeps/contest underwritersSpearhead transition of.

Work on Chevrolet Promotions and Chevrolet, Cadillac, Buick, GMC test drive registration micrositesResponsible for managing production of Chevrolet brand sweepstakes, contest, and test drive micrositesAssist in backlog grooming, release, and sprint planningo Lead daily standup meetings and remove impediments that threaten project healtho Facilitate product.

Ideate, developed, bid, and managed social media and digital marketing projects. Integrated traditional and emerging marketing methods into cohesive marketing campaigns. Tactics consisted of but were not limited to print, email, digital interactive, web collaboration, social media, and word of mouth.Managed multiple social network accounts; interacted with.

Acted as liaison between business units; account, strategy, technology, production and operations teams managing multiple national brand specific integrated marketing programs. Ensured fluid program operations by procuring and delivering required assets; documenting program requirements, processes, and reports; developing best practices, and recommending.

Spearheaded BBDO Detroit’s Social Media Outreach team, built and managed relationships within 60 plus web based automotive communities and non automotive social networks to improve brand and product perception.Monitored, evaluated, and reported on online dialogue surrounding three major automotive brands and their related products in support of social.

Supervised a staff of up to 60 full time, part time and contract employees; was responsible for staff assignments, scheduling, call monitoring, data checking, training, developing and mentoring BBDO customer assistance agents. Agents were responsible for inbound and outbound calls, data entry projects, and email/webmail response handling.Developed and.

Responsible for training and coaching customer assistance agents, trouble shooting and resolving or reporting hardware and systems issues in addition to supporting operations supervisors in their daily duties. Initiated new project and call flow processes for high volume call center, which proved to be a more efficient use of staff and agency time.As part.

Education record

Education record

Education record