Robin Cohen Email and Phone Number
People leader passionate about transforming mental wellness through education. With a background as an educator and trainer, I now lead a team focused on product enablement and adoption. I excel at coaching high-performing teams and developing strategic customer education programs to drive results. Known for my dynamic problem-solving and empathetic leadership, I build strong relationships, streamline processes, and ensure customer success. My mission is to make mental health solutions more accessible and impactful, while empowering customers through thoughtful and engaging experiences.
Kooth Digital Health
View- Website:
- koothplc.com
- Employees:
- 502
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Director Of Account Management And PartnershipsKooth Digital HealthPhiladelphia, Pa, Us
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Director Of Integrations And PartnershipsKooth Digital Health (North America) Oct 2024 - Present -
Customer Success Team LeadKooth Digital Health (North America) Sep 2023 - Oct 2024- Manage a team of 5 CSMs responsible for enablement and adoption of mental health products with customers throughout Pennsylvania and the greater Chicago area- Partner with CS Operations to develop 6 departmental standard operating procedures within first 90 days- Project manage the transition and build of a new product across 8 cross-functional teams- Initiate alignment of processes and content within customer success department increasing efficiency and streamlining messaging
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Senior Customer Success ManagerPaper Jan 2023 - Sep 2023- Managed 18 SMB to mid-market accounts totaling $2.5M ARR with 125% net retention- Empowered customers to implement 85% of success plans objectives through data visualization and storytelling- Developed and scaled a district-wide pilot program for enabling site-level ambassadors with 92% engagement- Served as a cross-functional expert and voice of the customer on two unique product squads- Facilitated customer enablement with 97% CSAT rating for over 300 individuals -
Manager, Customer EducationPaper Mar 2022 - Dec 2022- Spearheaded the content development and facilitation of 3 customer enablement workshops as team of 1- Scaled team from 7 team members; managed new hire onboarding and peer review system- Led the team that drives product adoption with 100% increase in usage post-event with 4.5 CSAT rating- Managed content for and scheduling all enablement sessions for 430 customers via Salesforce- Collaborated with internal leaders in CS, Product, and Service to align on initiatives and messaging in resources
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Senior Customer Success ManagerPaper Aug 2021 - Mar 2022
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Math/Esl K12 SpecialistMango Languages Jun 2021 - Aug 2021- Created course scope/sequence and chapter outlines for K12 language learning product -
Educational ConsultantNational Training Network (Ntn) Jul 2018 - Jun 2021National Training Network, Inc. (NTN) is a math professional development company that specializes in providing professional development and coaching services to mathematics teachers. Professional development is tailored to meet individual school needs through a thorough qualitative and quantitative analysis of each school’s data.We combine our “Seven Proven Methodologies” with “Seven Keys of Professional Development” designed to develop and deepen teachers and students understanding of essential mathematics concepts and best practices. -
Mathematics TeacherNyc Doe Sep 2014 - Jun 2018Brooklyn, New York, United States-Designed content and created learning environment rooted in growth mindset for 120+ students annually - Served as Online Learning Director; led and supported high-priority school initiatives for learning management systems (LMS) and eLearning experiences- Directed a team of teachers through collection and evaluation of performance data to assess knowledge and skill gaps and curriculum improvement -
Mathematics TeacherLawrence Public School District Feb 2012 - Jun 2014- Adapted curriculum to meet identified learning needs of 60+ students using an array of instructional design methodology, that focused on best practices, and innovative ways to deliver, measure, and assess learning
Robin Cohen Education Details
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Mathematics Teacher Education -
Mathematics
Frequently Asked Questions about Robin Cohen
What company does Robin Cohen work for?
Robin Cohen works for Kooth Digital Health
What is Robin Cohen's role at the current company?
Robin Cohen's current role is Director of Account Management and Partnerships.
What schools did Robin Cohen attend?
Robin Cohen attended Molloy College, University Of Miami.
Who are Robin Cohen's colleagues?
Robin Cohen's colleagues are Corrina Asher, Emily Booth, David Curl, Corrina Asher, Iman Alyadak, Luxvie Ball (Gmbpss, Msc Psy, Llb(Hons)), Maria Mullan.
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Robin Cohen
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Robin Cohen
Fractional Coo | Founder & Ceo Of Happier Office | Process Improvements & Team BuildingBoston, Ma -
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