Robin Cohen Email & Phone Number

Philadelphia, Pa, Us

- Manage a team of 5 CSMs responsible for enablement and adoption of mental health products with customers throughout Pennsylvania and the greater Chicago area- Partner with CS Operations to develop 6 departmental standard operating procedures within first 90 days- Project manage the transition and build of a new product across 8 cross-functional teams- Initiate alignment of processes and content within customer success department increasing efficiency and streamlining messaging

- Managed 18 SMB to mid-market accounts totaling $2.5M ARR with 125% net retention- Empowered customers to implement 85% of success plans objectives through data visualization and storytelling- Developed and scaled a district-wide pilot program for enabling site-level ambassadors with 92% engagement- Served as a cross-functional expert and voice of the customer on two unique product squads- Facilitated customer enablement with 97% CSAT rating for over 300 individuals

- Spearheaded the content development and facilitation of 3 customer enablement workshops as team of 1- Scaled team from 7 team members; managed new hire onboarding and peer review system- Led the team that drives product adoption with 100% increase in usage post-event with 4.5 CSAT rating- Managed content for and scheduling all enablement sessions for 430 customers via Salesforce- Collaborated with internal leaders in CS, Product, and Service to align on initiatives and messaging in resources

- Created course scope/sequence and chapter outlines for K12 language learning product

National Training Network, Inc. (NTN) is a math professional development company that specializes in providing professional development and coaching services to mathematics teachers. Professional development is tailored to meet individual school needs through a thorough qualitative and quantitative analysis of each school’s data.We combine our “Seven Proven Methodologies” with “Seven Keys of Professional Development” designed to develop and deepen teachers and students understanding of essential mathematics concepts and best practices.

Brooklyn, New York, United States

-Designed content and created learning environment rooted in growth mindset for 120+ students annually - Served as Online Learning Director; led and supported high-priority school initiatives for learning management systems (LMS) and eLearning experiences- Directed a team of teachers through collection and evaluation of performance data to assess knowledge and skill gaps and curriculum improvement

- Adapted curriculum to meet identified learning needs of 60+ students using an array of instructional design methodology, that focused on best practices, and innovative ways to deliver, measure, and assess learning

Master’S Degree, Mathematics Teacher Education

Bachelor Of Science (Bs), Mathematics