Robin Witte-Crowell, M.A. Email and Phone Number
Robin Witte-Crowell, M.A. work email
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Robin Witte-Crowell, M.A. personal email
With 10+ years of research experience, I've seen a lot. But nothing was more satisfying or gratifying to me and my career growth than getting the opportunity to lead my own teams. I'm open to market research and Senior CSM roles, but more specifically, I am seeking opportunities to get back at the helm and help individuals and teams succeed.I've managed market research projects from start to finish, managed programs to enable and grow market research customers in the SaaS space, as well as led customer success and operations teams to success in the face of staggering odds by coaching, mentorship, and improving cross-functional relationships. I've also spent 4 years leading Employee Resource Groups as part of company-wide Diversity, Equity, and Inclusion efforts because everyone truly deserves to feel that they have a voice in the organization they work for.I'm a skilled researcher, leader, and a people-first mentor, always approaching growth and development- whether a colleague or customer - with the individual at the heart of that growth. I'm here to teach people to fish and empower individuals to leverage the resources and problem solving skills they already have (even if they don't know they have them yet).
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Product ManagerAytm Aug 2024 - PresentDetroit Metropolitan AreaI'm here to bring products, features, and new use cases to life. My research experience and cross-functional relationship building will help hone what customers want (or need, whether they know it or not!) and successfully guiding development, testing, and go-to-market release planning for the innovations on the way. -
Client Success ManagerAytm Jan 2024 - Aug 2024Detroit Metropolitan AreaHelping clients make the most of the MRx tech they leverage to get the insights they need! Whether helping with just the right combinations of logic and flow, fielding monitoring, and customizing the right captured audience segments for customers to get the sampling and quotas they need to drive important business decisions, I'd help make those research dreams come true.
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Interim Manager, OperationsSurveymonkey Mar 2023 - Aug 2023United States- Led a team of 9 project coordinators responsible for quant survey data collection- Worked with cross-functional partners in business systems, programs, and customer success to develop dashboards to streamline workflows using Salesforce data & Tableau - Regular audits to confirm timeline tracking, status, and revenue recognition - Collaboratively engaged post-sales teams to home in on improvements, efficiencies, and opportunities -
Manager, Growth & OnboardingSurveymonkey Jan 2023 - Mar 2023United States- Using data and customer segmentation, I was tasked with developing automated, scalable campaigns to support high-growth potential clients- Partnered with marketing and content teams to develop new MRx landing page- Created written copy for targeted, segmented customers to encourage MRx product engagement- Introducing new automation technologies to support growth clients- Salesforce updates to improve growth tracking and dashboarding- Increased revenue recognition among this targeted segment by 15% in only 2.5 months via growth campaigns
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Manager, Customer SuccessSurveymonkey Jan 2022 - Dec 2022United States- Managed a team of Customer Success Managers (CSMs) tasked with supporting high-value Market Research clients ($25K+ annual spend); coaching, mentorship, and ongoing feedback being central to my role on the leadership team- Lead internal initiatives like implementing new project management tools for better collaboration (e.g., Milestones PM+ in Salesforce); streamlined internal processes for getting support for customers based on tier/spend - Developed engagement campaigns to meet aggressive revenue recognition goals and customer retention benchmarks- Communicated with Sr. Leadership regularly re: goals, tracking, and areas of improvement
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Customer Success Manager IiSurveymonkey Jan 2021 - Jan 2022Detroit Metropolitan Area- Worked across a large, cross-functional post-sales team to plan, execute, and deliver projects- Planning, scoping, and executing quantitative market research studies with 30+ top tier clients- Accelerated renewals by increasing rate of spend by building and maintaining relationships & trust with my clients- Advised on survey design best-practices, sampling strategies, and common market research pitfalls- Onboarded & mentored new teammates across multiple time zones before promotion to management
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Customer Success ManagerSurveymonkey Oct 2019 - Jan 2021Portland, Oregon Area- Worked with the cross-functional post-sales team to plan, execute, and deliver projects- Planning, scoping, and executing quantitative market research studies with top tier clients- Built and maintained relationships & trust with my clients- Advised on survey design best-practices, sampling strategies, and common pitfalls
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Account ManagerMdc Research Oct 2018 - Oct 2019Portland, Or- a continuation of my role as a Project Manager that allowed me closer contact with clients to build trust with both myself as a researcher as well as the company as a whole -
Project ManagerMdc Research Jul 2016 - Oct 2018Portland, Oregon Area- Executed quantitative and qualitative research studies from proposal development to final end-reporting deliverables- Partnered with cross-functional teams and 3rd party vendors to secure project elements like programmed surveys, focus group recruits, and topline crosstabulation through study lifecycle - Tools like Excel, SPSS, & WinCross were integral to analysis and reporting at project close- Leveraged a network of panel partnerships to collect data based on study needs, like Cint, Lucid, etc.
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Research AssistantPortland State University Jun 2015 - Jun 2016Collecting, coding, and analyzing data for a mixed-methods study. Data were collected via focus groups and surveys. -
Graduate Teaching AssistantPortland State University Sep 2014 - Jun 2016Assisting professors with course content, grading, occasional lecturing, and background support for the classroom.
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Senior Account ExecutivePortland State University Student Media 2013 - Sep 2014Advertising sales, copy writing, editing, customer relations, outreach, data entry, time management, deadline adherence
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Department ResponsibleH&M Oct 2007 - Aug 2013training, stock management, visual merchandising, cash handling, customer service -
InternMicrocosm Publishing May 2010 - Oct 2010Social media marketing, bookkeeping, client relations, inventory management, opening and closing store, storefront operations -
A&E EditorIpfw Communicator Jan 2008 - May 2009Creating, editing, and publishing content for the Arts and Entertainment section of the IPFW student newspaper.
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InternFort Wayne Newspapers Jan 2007 - Oct 2007Creating and research arts and entertainment content for the local city newspaper.
Robin Witte-Crowell, M.A. Skills
Robin Witte-Crowell, M.A. Education Details
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Communication And Media Studies
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Media And Public Communication
Frequently Asked Questions about Robin Witte-Crowell, M.A.
What company does Robin Witte-Crowell, M.A. work for?
Robin Witte-Crowell, M.A. works for Aytm
What is Robin Witte-Crowell, M.A.'s role at the current company?
Robin Witte-Crowell, M.A.'s current role is Manager | Analyst | Researcher | Always learning.
What is Robin Witte-Crowell, M.A.'s email address?
Robin Witte-Crowell, M.A.'s email address is ro****@****pdx.edu
What schools did Robin Witte-Crowell, M.A. attend?
Robin Witte-Crowell, M.A. attended Portland State University, Portland State University, Indiana University-Purdue University Fort Wayne (Ipfw).
What are some of Robin Witte-Crowell, M.A.'s interests?
Robin Witte-Crowell, M.A. has interest in Human Rights, Environment, Arts And Culture, Civil Rights And Social Action.
What skills is Robin Witte-Crowell, M.A. known for?
Robin Witte-Crowell, M.A. has skills like Media, Writing, Journalism, Video Games, Music, Entertainment, Marketing, Public Relations, Advertising, Social Media, Social Media Marketing, Social Networking.
Who are Robin Witte-Crowell, M.A.'s colleagues?
Robin Witte-Crowell, M.A.'s colleagues are Slava Broit, Joey Cronin, Benjamin Anderson, Alexandra Penn, Clairese Boser, Zach Wanner, Breanna Mccollum (She/her).
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