Robin Dingle Email & Phone Number

Ireland

Service Delivery & Business Relationship Management

Ireland

• A multi-faceted Consulting role, in Public & Private Sector, consisting of Client Programme/Project Delivery & Key Account Management and Practice Operations Management at 'Vertice' (Private Cloud Consultancy and.
• Programme/Project Delivery: leading hands-on, end-to-end project & service delivery of On-Premise & Cloud Oracle implementations in Big Data Integration, Business Analytics & Enterprise… Show more A multi-faceted.
• Programme/Project Delivery: leading hands-on, end-to-end project & service delivery of On-Premise & Cloud Oracle implementations in Big Data Integration, Business Analytics & Enterprise Performance Management primarily.
• Key Account Management: enhancing the Client Relationship through maintaining & monitoring service levels, understanding Client challenges & making/implementing recommendations that positively impacted the Client’s.
• Project Management Office (PMO): managing the portfolio of Programmes & Projects at Vertice using different methodologies for multiple Clients (Waterfall, PRINCE2, Agile Scrum, DevOps)
• Consultancy Operations Management: Commercial Contracts, Resource Planning, NetSuite SRP system administration/enhancement, billable time & month-end Client Invoicing process and internal Continuous Improvement.

Dublin, Ireland

• A Consulting role as Project Manager & Scrum Master to plan & deploy agile solutions as part of an industry-first clinical aggregation layer for ‘Pfizer’ at ‘ICON Clinical Research’ ($2.4bn global CRO headquartered in.
• Planning, Organising, Leading & Controlling IT projects through the full SDLC from… Show more A Consulting role as Project Manager & Scrum Master to plan & deploy agile solutions as part of an industry-first clinical.
• Planning, Organising, Leading & Controlling IT projects through the full SDLC from Proposal, to Definition & Analysis, Mobilisation & Planning, Implementation & Delivery, Operationalisation & Handover, and finally to.
• Created, maintained & refined PID, Project Plan, Product Backlog, Sprint Backlog, Burndown Charts whilst managing Stakeholder Communications and monitoring Milestone delivery & Budget expenditure to deliver Oracle.
• Led Business Requirements workshops and mapped Business Processes & Data Flows across many disparate Applications Show less

Dublin, Ireland

• Was the trusted advisor to translate business data requirements to Technical Data Warehouse Developers to create a comprehensive Management Information System. Drove analysis, interpretation & presentation of.
• Led, mentored, coached & developed talent in a diverse team of 13 data-driven Analysts & Specialists
• Accountable for processes, systems & outputs across EMEA Industrial Technologies division for Oracle Business Intelligence, Pricing, Warranty, Data Integrity, eCommerce & Product Configuration
• Owned & managed 6Sigma (DMAIC) projects and Lean projects (A3 Problem Solving) to increase operational effectiveness and was the functional lead for IT Projects on Oracle Business Intelligence as part of the ‘SMART’.

Dublin, Ireland

• Took ownership of a new function to provide analytical support & effect process change within Customer Service and Order Fulfilment at a time of great Customer dissatisfaction, after a Distribution & Logistics Centre.
• Hired, trained, developed & managed a new Team of 6 Analysts
• Designed an MS Access reporting system that mapped 200+ data elements from Oracle, MFGPro &… Show more Took ownership of a new function to provide analytical support & effect process change within Customer Service and.
• Designed an MS Access reporting system that mapped 200+ data elements from Oracle, MFGPro & AS400 business systems and automated the twice-daily extraction, transformation & load process that provided end-to-end.
• Significantly increased Customer Satisfaction & Productivity levels by increasing on-time shipments and reducing order fulfillment cycle times through implementing process improvements resulting from multiple Value.

Dublin, Ireland

• Established a new department managing Sales Order Administration, Order Fulfillment & ReportingMain Responsibilities:
• Recruited, trained, developed & managed a Quote-to-Cash team of 10 Coordinators & Specialists
• Key functional role in migrating EMEA Industrial Technologies to Oracle E-Business Suite, documented complex new processes involving webMethods interfaces and trained internal & external users
• Designed & implemented the ‘IRI Link’ customer query workflow tool… Show more Established a new department managing Sales Order Administration, Order Fulfillment & ReportingMain Responsibilities:
• Designed & implemented the ‘IRI Link’ customer query workflow tool on.Net technology Show less

Dublin, Ireland

• Individual Contributor role as a Specialist in Aftermarket Product/Service Development & PricingMain Responsibilities:
• Exceeded EMEA Aftermarket New Product Development margin goal through targeted campaigns
• Designed & managed the Air Aftermarket pricing structure & made autonomous pricing decisions
• Key functional role in migrating the International Air Services business to Oracle E-Business Suite

Hindley Green, UK

• Individual Contributor role as a Specialist in Aftermarket MarketingMain Responsibilities:
• Redesigned a dealer incentive programme leading to a significant increase in recurring revenue
• Led a project to set-up an Airend Repair Centre to successfully win business from a 3rd party service
• Designed, organised & presented 2-day product training seminars throughout Europe

Manchester, UK

• $100bn global electrical engineering & electronics company with 405k+ employeesMain Responsibilities:
• Completed research into combined motor/variable speed drive products including market classification, competitor analysis, benchmarking, routes-to-market & future trends projection
• Designed a direct marketing campaign targeted at the specific market segments evaluated
• Generated a Sales Manual to support the sales engineers & facilitate product sales

Congleton, UK

• Main Responsibilities:
• Arranged & coordinated field service visits made by Siemens engineers worldwide
• Successfully drove product quality rectification actions through all major business processes
• Collected & collated data to present global product field failure statistics reporting packs

Congleton, UK

• Main Responsibilities:
• Acted as a reliable intermediary between the factory & the external customer on deliveries
• Key role in transforming the company’s perception in a time of customer dissatisfaction
• Successfully balanced product supply constraints with key account customer satisfaction

Msc, International Business, Pass

Activities and Societies: Core Subjects: Management, Marketing, Economics, Finance and Research Methodology Thesis: Research on.

Ba Hons, Business In Europe, 2.1 Honours & Distinction In Spoken German

Activities and Societies: Core Subjects: Accounting, Business Law, Corporate Finance, International Business, Human Resource Management.

Dipl.-Betriebswirt (Fh), Business/Managerial Economics, 2,8

Activities and Societies: Core Subjects: Business Management, International Economics & Strategic Marketing

4 A-Levels & 10 Gcses

Activities and Societies: Groups: Young Enterprise, German for Business School Teams: Football, Hockey, Badminton & Tennis