Robin Doolin Email & Phone Number

California, United States

Ventura, California, Us

• Achieved a customer satisfaction rating above 93% by helping thousands of customers through various channels, using empathy and patience to ensure quality service, and receiving recognition from supervisors. • Proactively developed resourceful solutions, working with minimal supervision and initiating collaboration with a diverse group of colleagues to resolve unusual or complex situations. • Followed up with customers to confirm the successful resolution of their issues on the firstcontact, ensuring high levels of customer satisfaction, preventing repeated inquiries, and improvingoverall customer experience.• Maintained flexibility to shifting needs, balancing up to 70 customer cases concurrently, overseeing ongoing resolutions with new requests, and prioritizing urgent issues. • Accurately entered over 2,000 orders and updated customer profiles in CRM databases such as Salesforce and Microsoft Dynamics, becoming comfortable and effective with managing data.• Demonstrated an aptitude for quickly learning new systems, including communication technology like Talkdesk for calls and TextExpander for creating email templates to streamline workflows. • Engaged in cross-departmental pilot programs for Microsoft Copilot and Microsoft Dynamics, meeting deadlines and delivering training to boost team effectiveness and capabilities.

Reno, Nv, Us

• Contributed to a long-term study on greater sage-grouse (Centrocercus urophasianus), investigating how meadow health affects their population dynamics.• Collaborated in teams or pairs to hoop net, collar, band, and track female grouse using radio telemetry, enhancing data on their movement and habitat use.• Collected, entered, and managed field data in Microsoft Excel.• Conducted vegetation surveys following the Bureau of Land Management’s Assessment, Inventory, and Monitoring Strategy protocol and the D. Daubenmire method, accurately identifying and estimating the abundance of plant species crucial for sage-grouse hen and chick survival.• Utilized a compass, map, and Garmin handheld GPS unit for precise data collection and navigation.• Operated full-size 4WD trucks and all-terrain vehicles safely on minimally maintained roads.• Lived and worked in the remote backcountry of northwestern Nevada, adapting to unexpected challenges through teamwork and creative problem-solving.

Reno, Nv, Us

• Conducted research as part of the Hanan Fire and Drylands Ecology Lab • Designed and implemented a study investigating the effects of beaver (Castor canadensis) dams on areas burned in the 2018 Range Two fire in Lamoille Canyon, located in eastern Nevada, evaluating vegetative health and burn severity and contributing to understanding fire impact on riparian ecosystems. • Received a Nevada Undergraduate Research Award from the University of Nevada, Reno.• Analyzed aerial imagery from Google Earth to confirm dam and pond locations, cross-referencing observations from iNaturalist.• Utilized Esri’s ArcGIS Pro to create a detailed map, plot dam locations, randomly sample remotely sensed data, and calculate Normalized Difference Vegetation Index (NDVI) and differenced Normalized Burn Ratio (dNBR). • Analyzed sampled data statistically using R and RStudio.

Provided dedicated care and support to a family member during their post-surgery recovery, ensuring their comfort and assisting with daily needs.

Spokane, Washington, Us

• Recruited and onboarded 50 candidates to enhance team capabilities and deliver support for clients with disabilities.• Leveraged project management skills to facilitate smooth internal operations, coordinate in-person and virtual meetings, and schedule interviews with 10 managers.• Guided applicants through the hiring and onboarding processes, facilitating smooth transitions into their new roles and ensuring compliance with organizational protocols.• Created and maintained comprehensive employee files (both physical and digital) in accordance with state guidelines, handling sensitive information with professionalism and discretion.• Contributed to idea generation for communication strategies, event planning, and finding new resources to address staffing needs within specified timeframes.

Washington, Dc, Us

• Assisted in surveying open, decommissioned, and reforested Forest Service roads to gather data for the Water Erosion Prediction Project (WEPP).• Conducted Large Woody Debris (LWD) surveys in creeks across the Coeur D’Alene River Ranger District, collecting observational data and learning the Rosgen Stream Classification System methodology.• Surveyed for black swifts (Cypseloides niger), and black-backed woodpeckers (Picoides arcticus) and evaluated habitat suitability for fishers (Martes pennanti).• Supported Idaho Fish and Game with waterfowl surveying and banding efforts.• Collected and managed field data, assisting program managers with data organization and entry into Microsoft Excel spreadsheets.• Generated survey summary reports using Microsoft Word based on collected data.• Represented regional projects and conservation efforts at the North Idaho State Fair by providing information to the public.• Participated in an inter-agency conference hosted by USFS on local hydrology, soils, and fish management, collaborating with natural resource experts to integrate effective management practices into agency activities.

Spokane, Wa, Us

• Collaborated with onsite supervisors to provide daily support across multiple projects, ensuringseamless execution and timely delivery of client services.• Maintained accurate and current client account records in Ecova's database system, facilitating efficientcommunication and service delivery.• Organized and prioritized physical mail to expedite bill processing and efficiently redirected serviceinterruption notices to appropriate client representatives, enhancing client satisfaction and operationalefficiency.• Streamlined bill redirection processes for new clients by promptly faxing and emailing letters ofauthorization and third-party authorization forms to utility providers, ensuring prompt service activationand client convenience.

Terre Haute, In, Us

• Conducted mist net and acoustic surveys along Forest Service roads throughout Cherokee National Forest, contributing to regional wildlife monitoring efforts.• Handled, banded, and collected fur and tissue samples for all captured species, meticulously recordingdata on each individual to support population studies and conservation initiatives.• Assisted with radio tagging the federally threatened northern long-eared bat (Myotis septentrionalis),contributing to ongoing research.• Tracked a northern long-eared bat to a remote roost site using radio telemetry, documenting its locations with a handheld GPS unit, providing critical insights into habitat preferences and roosting behavior.• Navigated nighttime acoustic driving transects using written directions, maps, and odometer readings to acoustically record bat activity along forest boundaries.• Accurately collected data in the field and entered compiled data into Microsoft Excel spreadsheets.

Oakland, Ca, Us

• Produced and assembled large volumes of printed materials, streamlining workflow to reduce turnaround time and meet tight deadlines for organizational seminars.• Implemented cost-effective shipping solutions, cutting expenses by 25% while maintaining delivery schedules and contributing to significant organizational savings.• Accurately entered participant data into Excel spreadsheets, enhancing records for more efficient future outreach.• Managed event logistics to ensure successful seminars and received positive feedback from participants.

Houston, Texas, Us

• Greeted and assisted visitors upon arrival, serving as the professional and welcoming first point of contact for the office and ensuring a positive visitor experience.• Routed incoming calls efficiently to appropriate personnel, managing a multi-line phone system, addressing inquiries, and relaying messages accurately to maintain smooth communication within the office.• Scheduled and coordinated conference rooms and lunches, managing reservations and logistics for meetings and events to facilitate seamless operations and support team productivity.• Provided comprehensive clerical support for the entire office, contributing to the overall efficiency and organization of office activities.

Terre Haute, In, Us

• Analyzed 100 hours of video footage to observe and document behavior patterns of the federally endangered Indiana bat (Myotis sodalis) at roost sites, contributing to species conservation. • Recorded and meticulously organized data and corresponding video time codes in Excel spreadsheets, resulting in over 1,000 detailed entries contributing to accurate data for further scientific analysis.

Terre Haute, In, Us

• Assisted with mist net and acoustic surveying as part of a long-term monitoring effort to ensure suitable habitat for the Indiana bat near the Indianapolis International Airport.• Humanely handled, banded, and collected samples from captured bats, and assisted with radio-tagging Indiana bats.• Independently tracked tagged Indiana bats to active roost sites, working nocturnally with a team to track, triangulate, and document foraging behavior and locations.• Performed daily roost surveys, including box and roost emergence counts.• Deployed Anabat SD2 and Pettersson D500X acoustic detectors, as well as Lotek telemetry data loggers near roost sites.• Conducted vegetation plot surveys, measuring the diameter at breast height (DBH) and identifying tree species within designated boundary transects.• Collected field data accurately and assisted in reviewing and recording data into Microsoft Access databases.

• Answered over 2,000 customer inquiries and oversaw 5,000 e-commerce orders, guaranteeing prompt responses and fulfillment within one business day while remaining highly adaptable to changing priorities.• Maintained and updated over 1,000 product and customer records across multiple databases, generating accurate and comprehensive daily reports for both categories to support data-driven decision-making.• Accurately inputted and uploaded product images and descriptions into the backend of our newly launched website, enhancing the online shopping experience and supporting the website’s launch success.• Supported wholesale operations and accounts receivable, including inventory management, shipping and receiving, and retail priorities, contributing to streamlined operational workflows and efficiency.

• Greeted and assisted all visitors with their appointments, serving as a professional and courteous first point of contact and enhancing the visitor experience.• Prepared correspondence and legal documents under tight deadlines, showcasing proficiency in document creation, formatting, and editing.• Supported office operations by scanning, filing, and organizing documents to ensure efficient workflow.• Managed confidential information with discretion, adhering to privacy standards and protocols to safeguard client data.

Oakland, Ca, Us

• Acquired over 1,000 high-quality images for newly designed educational panels in the History gallery, enhancing the visual appeal and educational value of the exhibits.• Supervised two assistants who helped with rights and reproduction requests and communicated with other institutions regarding project needs.• Updated and meticulously maintained project databases with detailed image source and rights information.• Processed image reproduction requests, addressed customer inquiries, and provided precise information to meet client needs.• Created high-resolution, archival-quality digital files of OMCA’s collections for long-term preservation, ensuring the integrity and accessibility of digital assets.• Guided researchers in using OMCA’s collections database, offering additional information and support to facilitate access to resources and assist scholarly work.

Bachelor Of Science - Bs, Wildlife Ecology And Conservation

Bachelor Of Fine Arts (Bfa) With High Honors, Photography