Robin Eng is a Senior Product Support Tech Advisor at Quintiles. Colleagues describe them as "Robin consistently brought her intelligence to bear on complex problems and was not only able to solve the problem(s), but to document the solution and recommend measures to avoid recurrence. Robin's attention to detail and technical focus repeatedly reduced mean time to resolution." and "Robin possesses a rare combination of communication skills and technical competency. She started with our chaotic support process and created a predictable and efficient process while concurrently installing a system and providing exemplary support to our customers. What sets Robin apart from everyone else is her extraordinary ability to determine the root cause of the most puzzling issues and fix them. She is an invaluable asset to our organization."