Robin Freeth Email & Phone Number

Adelaide, Sa, Au

Adelaide, Australia

Having worked in corporate life for many years and with a desire to contribute more to the local business community, I’ve taken the bold step to start my own practice specialising in helping my clients achieve more with their clients through great sales and service, creating alignment between the brand promise and the cultural delivery of the customer facing teams. Sales and service is forever changing and no more so in the past 2 to 3 years with the advent of an instantly available and pervasive Internet where it's possible within a few clicks to find the best price, latest reviews, availability, competitive products and so.I achieve this with my clients through a mixture of workshop and facilitated sessions, coaching and mentoring to lift both the soft and hard skills of being 'customer centric' to align within my clients overall proposition i.e. their clients expectations.

Adelaide, Australia

As an engaged and advocate for South Australian businesses I understand the need for companies to grow. Often the catch is the capability and experience required to accelerate an ambitious growth plan is out of reach or just not practicable. The Marketing Director Centre provides high level sales and marketing expertise on a part time basis, engaging with clients in three different capacities;- As a regular part time employee working in our clients business- As a strategic partner on a project basis- As someone who can stress test your current sales and marketing plan to ensure it exceeds the markWe're building a team of talented individuals here in Adelaide and if you're interested to learn more, please connect and let's talk more!

Adelaide, Australia

I was fortunate to be invited to move Banks to be a part of CBA re-inventing itself with a clear goal of going from last position in customer service to being number 1. This charter was incredibly galvanising for the organisation with Sales and Service skill building being critical.Leading both the Southern and Western branch teams comprising of 17 branches each and an overall headcount of approximately 250, including Branch Manager’s, assistant managers, residential lenders, business specialists, concierges, general specialists and tellers.Accountable for all outcomes of the area including customer satisfaction, profit, turnover, personal illness rates, productivity, workplace relations (IR, HR and WHS).- Exceeded all Sales and Service KPI's and #1 area in SA for years- Exceeded global best practise in the Kenexa People and Culture Survey with a rating of 85%- Exceeded system growth for asset and liability growth against a combined book value of $3.5bn- Held strong core business relationships with key stakeholders delivering incremental and 'ground breaking' new business for all parties- Increased products per customer ratio by 74% through a sustained focus on coaching activities by the management team with their team to lift the quality of the customer conversation.- Designed and implemented local area marketing plans including letter box drops and sponsorships- Successfully passed all compliance and regularity audits

Adelaide, Australia

Having achieved so much with Vodafone, I needed a change and to move into a similar market so choose Westpac and Retail Banking. On the surface the linkages are not immediately apparent, however, leadership is about the people, customers are still customers and great conversations are great conversations!!Lead 20 branches in the CBD, Southern metro and regional area with 20 direct reports and approximately 200 in the wider team, including Branch Managers, Business Service Reps, Customer Service Reps and tellers.Accountable for all customer satisfaction, sales achievements, recruitment and compliance within the Region.I implemented a number of key and innovative initiatives focused at increasing the skill levels of the team, specially with their conversation they were having with their customers, doubling the number of quality conversations which in turn had a 65% increase in the key products per customer metric.Pleasingly, I achieved a Personal Leadership Index score of 87 against a nationwide average of 75.

Adelaide, Australia

Held multiple roles with Vodafone, starting with them in England then migrated myself, the family and my position to Adelaide. At the time Vodafone was an amazing place to be a part of, globally the company had over 60k employees and a turnover of twice Microsoft. The Australian business was run as a true Values Based Organisation which when combined with a disruptive brand made anything possible.My last position with Vodafone was State Sales Manager, leading the state sales team influencing over 200 people selling Vodafone products and services for business and retail.I ensured the teams exceed their growth, retention and usage targets through coaching, mentoring, development plans and team building activities.- Over doubled the SA customer base in 2 years- Architected Vodafone SA's rapid distribution growth from 4 branded stores to 15 and 70 non-branded to 500.- Developed a new Business Channel delivering over 30% of the national budget from SA, the model was then adopted nationally.- Formed part of the state and national leadership teams.

London, United Kingdom

netted plc was a ground breaking company. An amalgamation of a technical web design and build company with a creative agency. The concept was to bring the disciplines together to create a brilliant, aligned on-line and off-line presence. We floated the company on the FTSE during 2000 and had 5 offices spread across London and Europe.I lead two separate teams for the delivery of Internet / eCommerce and Infrastructure Support with a combined total of 16 staff.Accountable for revenue performance and cost management of both departments.Membership of the leadership team, responsible for the strategic development of the Plc.Successfully launched a new department generating over $3m of annual business.

London, United Kingdom

After leaving Kingston University starting working for Data General (bought by EMC in 1999) as a technical network consultant, moving through design roles to sales and ultimately leading the team where I was the "graduate" employee, leading a successful team of 8 people, generating new and incremental business with appropriate OPEX and CAPEX controls in place.Third party supplier management and contract negotiations within defined SLA’s.

Bsc (Hons), Computer Science, Upper Second

Graduated with an honours degree in Computer Science, plus had a great time socially! I worked throughout the 4 year course to support.

Bsc(Hons), 7 'O' Levels, 3 'A' Levels

Activities and Societies: Rugby Union where I was a glory boy on the wing!