Robin Hendrix Email & Phone Number

Santa Ana, Ca, Us

Irvine, Ca

• Fulfills the duties and responsibilities of a Director of Operations Process Transformation, Director of Contracting, Senior Manager of Contracting, Title and Closing Operations Manager, and Closing Supervisor• Proactively identify negative trends to create strategic and development plans for maximum profitability and efficiency.• Implement reporting necessary to achieve strategic goals, including developing service level standards and performance metrics.• Streamlines processes with various departments with the use of technical enhancements to support daily processing, monthly metrics, and exception processing.• Support business operations and technology department on project design, UAT, and releases to production.• Lead management teams to be fully engaged with their teams, create trust and transparency, support building business skills and continue self-development. • Assist with onboarding vendors which includes collecting compliance documents, perform necessary training with internal and external teams, lead performance reviews, and review expiring contracts. • Review internal and external escalations, develop new process flows, create monthly performance reviews, create monthly executive reporting, and review ways to maximize KPIs.

• Orchestrated REO training for a newly established independent escrow company and managed the daily operations, processes of opening escrows and closings in Res.Net and REOTrans.com (Equator).• Streamlined current processes with each individual client's requirements and specific systems and developed daily and monthly reporting for pre-assigned orders, opened and closed escrows.• Assisted in fulfilling Human Resource functions including tracking and maintaining personnel files, Trust Accounting, monthly account reconciliation, and providing Escrow Manager support.• Developed and maintained strong, effective working relationships with vendors, contractors, buyers, sellers, and real estate agents.• Strategically planned, developed, and implemented action plans for maximum profitability and efficiency; and monitored department performance by developing service levels and performance metrics.

• Employed expertise in all areas of REO functions in assisting the department and supervising its support team in all aspects of operations. • Supervised a team of 15 specialists while also serving as the primary contact and subject expert liaison to other departments, vendors, and over 30 REO associates.• Streamlined and automated processes for REO eviction, redemption, administration, and accounting functions; received positive feedback from departmental employees and agents.• Devised a report to pull specific data for disbursement processing, which replaced a time-consuming manual process and enabled processing with fewer associates and lower costs.• Identified a variety of resources to enhance departmental productivity such as securing contractors to assist in carrying out day-to-day operations to maintain workflow with limited staff.

• Supervised the daily operations of an 8-member closing team comprised of eight individuals. • Maintained the closing office matrix by resolving vendor issues, changing vendors, and communicating changes to appropriate companies. • Mentored and trained new associates. • Ensured accuracy of deliverables to cashiering and investor reporting. • Developed reports for tracking and day-to-day utilization.• Participated in REO audits; suggested and made adjustments based on results to streamline processes and implement necessary training.• Worked closely with local agents to protect, market, and sell REO properties. Marketed and negotiated sales to minimize investor asset loss.

• Worked closely with attorneys and agents to close properties in a professional and timely manner. • Maintained a closing portfolio of up to 125 properties per month. • Ensured all requirements were met to clear titles. • Executed closing documents and followed up with appropriate parties to ensure all terms of contracts were met.Selected for the Option One Mortgage Associate Development Training ProgramAreas of Study: Key Principles for Future Leaders, Training, Creative Negotiation Skills, Interviewing for Excellence Communication & Listening, Project Management, Leading Successful Meetings, and Business Writing