Robin Hendrix Email & Phone Number

United States

Dallas, Texas

Currently providing quality customer services to Verizon by creating new project management teams that will assist in their endeavor to improve their wireline/wireless services. Our teams work with various groups within Verizon to maintain and improve completion times for their projects.

Richardson, Texas

Providing project management expertise for the Verizon groups in order to complete end to end circuit installations. Assisting in installation documentation, process improvement, and team tuning to ensure quality customer service. Instrumental in providing customer and management escalations rapidly.

Utmb Galveston, Tx

Managing a highly charged team providing support for the telecom environment at UTMB in Galveston TX. This team of 10 include a PM, cable crew, and technicians who install and update NEC and AVAYA equipment.

Ft. Worth, Tx

Team leader of a team of 8 installing and maintaining Nortel, Shoretel, and Avaya Phone Systems. From start to finish, the Cook environment was always growing and expanding. Our team upgraded systems, installed clinics, and constantly installed new technology to keep up with it.

Responsible for the central states Tenant sites and technicians. Was considered the Tenant go to manager when there were needs or issues with anything NEC within the U.S. Tenant accounts

Installed and maintained multiple NEC phone systems for the St. Louis area Tenet locations. Created and maintained multiple ACD, NEC Wireless and NEC OAI systems. Created all documentation for maintenance processes, DR and repair processes for all related servers.

Installation of multiple Switches and Voice Mail systems throughout the Tennessee, Mississippi, and Missouri area. Lead on-site technician for installation of 5 switch (12,000+ phone) system in the St. Louis Area.

Responsibilities include installing NEC NEAX 2400’s for the State of Maryland. Installed 35 sites.

Duties included supervising install teams for Voice and Data systems at Veterans Administration Hospitals throughout the U.S. Supervised teams ranging from 8 to 31 personnel.

Managed a three-man project team to install and maintain the LAN and Voice infrastructure at Baltimore Area Legg Mason Buildings.

Responsibilities included Maintenance of Mechanical and Digital switches. Performed circuit alignments between Central Office and Microwave facilities and supported outside plants crews. Locations include Ft. Jackson SC (Basic Training), Ft. Gordon GA (AIT), Ft. Ord CA (707th Maintenance Battalion), Ft Davis Panama (1109th Signal Battalion), Ft. Ritchie, MD (Isec-Conus).

Diploma

Bachelor Of Science - Bs, Construction Management, 93.3

Telecommunications

NEAX 2400 ISDN NEAX 2400 Wireless Installation and Maintenance NEAX IPX/IPX-T Installation and Maintenance NEAX ACD Installation.

Basic Installers Course

A theoretical and practical study of the restoration and installation of information systems, focusing on standard practices.

Dial Central Office Installer

Install, set-up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or head ends..

Primary Leadership Development Course (Pldc)

Activities and Societies: various, educational,coursesThe course of study is non-specific to the soldier's [military occupational.