Versatile and technical Senior IT Business Analyst with 7+ years of experience working on high-profile implementations of home-grown and customized COTS enterprise applications. Specializing in IT Service Management (ITSM) and customized implementations and upgrades of ServiceNow, a SaaS service management platform. Working within the Agile/SCRUM framework, experience includes gathering business requirements and writing testable user stories; using Visio to diagram and revise workflows and business processes; and writing and coordinating testing to ensure developed products function per the business requirements. Working within the Waterfall framework, experience documenting all phases of the SDLC, including BRDs, FRDs, non-functional requirements, UATs, and traceability documents.
Listed skills include Business Analysis, Technical Writing, Sdlc, Software Documentation, and 37 others.