Robin Schreier Hohman Email & Phone Number

Telecommute

Working on multiple ServiceNow projects for this ServiceNow gold partner. Coordinating testing for an implementation of the Helsinki release. Designing the test strategy, writing the test plan, writing test scripts, supervising and supporting testers, and writing test results documentation. On a second project, viewing and editing workflows for the Change Management and Service Catalog modules to verify the implementation meets the business requirements. Also writing a personalized ServiceNow/ITIL user manual.

Ewing, Nj

Worked as a Senior Business Analyst on a project to customize an implementation of ServiceNow; an implementation of a B2B e-commerce Website; and an upgrade to the company's electronic documents' retention software and policies for eDiscovery. Worked with the business teams and vendors to elicit and write user stories and UATs using the Agile/Scrum methodology for a customized implementation of the ServiceNow Incident, Change, and Service Catalog modules. Developed testing strategies, wrote test plans, authored tests, monitored test execution, and reported and tracked defects and test results.Created Change Management workflow diagrams. Negotiated SLA changes with Help Desk vendor.

Carlstadt, Nj

Fulfilled two roles - Senior Business Analyst and IT Analyst - for a $15 million, mission-critical migration from a custom planning system to Oracle Retail Predictive Application Server (RPAS) for this luxury goods retailer. As an IT Analyst for Cisco Tidal Enterprise Scheduler and Transporter, workload automation tools integral to the project, provided system administration, support and QA functions for four environments (development, QA, performance, and production). Worked with the business and technical teams to create cross-platform executable, batch, and file transfer jobs with complex schedules and dependencies. Executed black-box, ad hoc, UAT, and regression tests for a critical upgrade of Tidal Scheduler and Transporter. Used IBM Rational Performance Tester to perform load testing. Recorded defects and worked with Cisco to test fixes.As a Senior Business Analyst, supervised meetings with business teams to elicit, analyze, and write functional and non-functional requirements documentation, and a runbook.