Robin Olson Email & Phone Number

• Global Program Management Lead for key initiatives. Worked closely with business and technical stakeholders to drive charter clarity, managed cross group relationships and ensured efficient project deployments using MS.
• Created virtual teams across functional areas to implement enterprise technologies, WAN and system solutions. Directed consistent participation through clearly defined, actionable objectives. Sharepoint collaboration.
• Developed charter, defined requirements, scope, created project plan, schedule, budget and deliverables. Monitored and corrected progress from initiation through delivery, ensured completion on time and within budget.
• Strong issue and risk management skills – ability to anticipate potential conflicts and prevent/minimize/escalate as appropriate. Experienced in communicating with all levels of the organization and tailoring message.
• Compiled budget burn down for $9M global program using Agile methodologies; tracked inventory from purchase order through asset management.

• Responsible for program management for global IT infrastructure deployments, datacenter server consolidation and site services projects.
• Negotiated project shared goals & formulated strategies for beta product objectives that aligned across the departments, organizations and company objectives. Ensured user requirements were successfully delivered.
• Defined, implemented and documented scorecard efficiencies on cross-group IT infrastructure projects to meet business & service challenges.

• Responsible for coordination of IT services to Microsoft.com operations group. Projects required strong understanding of operational issues and close partnership with datacenter support teams.
• Prepared SLA for operational monitoring and support of datacenter servers.

• Strategic planning and tactical implementation of business and technical strategies for implementation of IT infrastructure and application systems deployment for North America.
• Led group work stream in Fiscal Budget planning for North America, Canada & Latin America sales teams.

• Part of a team driving the development and support of Sales Systems. Managed application performance and bug / feature enhancement revisions of sales systems.
• Participated in defining design solutions from different user perspectives: user, support team and developers. Collaborated with the development team in the database design and taxonomy structure. Provided DBO support.
• Implementation planning and deployment of enterprise systems solutions to the Sales force. Performed Tier 1 & 2 software testing and user support of Sales enterprise applications.

Bachelor’S Degree, Data Analysis; Business

Current - Accounting, Data Statistics using R Studio; MIS; Spanish

Certificate Program, Data Visualization

Completed 9 Month program using Tableau to create data visualization dashboards. Program focused on connecting to data, cleaning it up and.

Associate'S Degree, Business