Robin Legge Email & Phone Number

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

• Continuously adapted, taking on multiple roles as needed to ensure the success of a small but growing company (including Agile project management, compliance management, finance, office management, purchasing, etc.).
• Designed and implemented strategies and processes bringing Escrypt to Automotive SPICE Level 1 compliance in product applicable Process Groups.
• Implemented Agile methodologies for 3 product teams simultaneously, resulting in more productive use of resource time and efforts and higher employee morale and engagement.
• Supported and educated Product Owners, including how to plan future work and how to efficiently develop, groom and maintain the product backlog (task creation and management).
• Fostered a trusting and safe environment where communication is key and focus is on constructive problem solving without fear of blame, judgement or retribution.

Waterloo, ON

• Championed projects which supported the goals of the Global Technology Services department.
• Adapted quickly and seamlessly to dynamic business requirements and priorities.
• Implemented Agile methodologies effectively for use within development teams which encouraged more productive use of resource time and efforts.
• Supported and educated Product Owners including how to plan future work, effectively groom and maintain the product backlog and expedite the approval process.
• Built a trusting and safe environment where communication is key and problems can be raised without fear of blame, judgement or retribution, with the emphasis being problem solving.
• Mentored and coached full time employees and students on ways to improve project coordination and efficiency, as well as areas of personal growth which resulted in increased job satisfaction and team morale.

Waterloo, ON

• One of the 4 pillars of the BlackBerry platform, Security is a key area of development and expertise. The Product Security PMO touches all projects across the organization, scheduling and guiding relevant projects.
• Managed and coordinated relationships effectively between teams, each with differing tools, process flows and methodologies, meeting key milestones, overcoming obstacles and delivering quality-rich end product to.
• Collaborated successfully with multiple teams across Research and Development (R&D), IT, Manufacturing and Product Security organization, ensuring Security was “built in” to products and services.
• Spearheaded development and delivery of training on Security Review Procedure to R&D teams globally, resulting in increased understanding and investment of colleagues.
• Scheduled and managed security review deliverables to completion on time, consistently for each required milestone.
• Improved operational tools and processes within PMO by actively, contributing to strategic definition, planning and lessons learned sessions.

Waterloo, ON

• As a market differentiator, Security continues to be at the core of BlackBerry as it maintains contracts with each of the G7 Governments. As Project Coordinator representing Product Security of Software R&D.
• Reduced hardware budgets by more than 50% through education and implementation of process and system for tracking cost and usage of test hardware within Product Security organization.
• Performed 20% above set Key Performance Indicator (KPI) levels weekly for System / Software Readiness Reviews, confirming level of security compliance and providing recommendation decision for release in “always on.
• Reduced non-compliant security issues by engaging with software development teams, removing or mitigating roadblocks, facilitating communication among necessary project and program stakeholders and driving resolution.
• Managed project and led requirements, gathering, developing, testing and implementing system for tracking and deployment of pre-release testing hardware.
• Established Triage process to discuss Product Security defect status, priority and follow up on action items via weekly conference calls, resulting in higher volume of issues being resolved.

Waterloo, ON

• Information Technology is at the heart of BlackBerry operations. The role of Configuration Management Coordinator included development and implementation of the ITIL methodology on a global scale as well as the hiring.
• Developed and wrote suite of test plans for Configuration Management Database (CMDB), managing issues and risks raised during testing to resolution.
• Hired, trained and managed team of 4 high functioning IT Asset Management Coordinators in executing daily functions in fast paced, dynamic environment.
• Developed and presented education sessions and awareness campaigns for Configuration Management principles and processes, resulting in increased understanding and accuracy of captured data.
• Worked collaboratively with IT Corporate stakeholders to capture all hardware and software relationships and interdependencies within IT CMDB, reducing risk of unplanned outages significantly.
• Monitored planned changes within IT infrastructure via Change Advisory Board, meeting and taking immediate action for high risk scenarios.

Waterloo, ON

• Information Technology at BlackBerry supports a global workforce. Responsibilities of this role within IT included ordering, receiving, secure storage, tracking and deployment of corporate hardware. Negotiation of air.
• Managed project and led concept creation, design, development, testing and implementation phases of automated, globally accessible system and workflow for self service requests of corporate assets.
• Negotiated best package and pricing contracts directly with 9 wireless carriers in Canada, United States and the United Kingdom for workforce of over 10,000 people.
• Tracked and managed usage billing from multiple carriers, resolved billing issues and escalated inappropriate employee usage to management, reducing operational expenditures.
• Ordered, stocked and deployed all corporate devices including activation of new accounts and provisioning of SIM cards, ensuring better deployment tracking and faster turnaround times on requests.

Waterloo, ON

• First contact for support and licensing of DevTrack (software defect tracking program).
• Project Managed and lead concept creation, development and implementation of a custom database and workflow for use within Software Engineering for recording and tracking all pre-release hardware.
• Designed and implemented process for costing, ordering, tracking and deployment of all test product.
• Completed trouble shooting of hardware issues and performed minor hardware repairs.

Kitchener, Canada Area

* Assembling, inspecting and packaging the first models of BlackBerry devices* Minor soldering repairs

Business Administration And Management, General

Business Administration And Management, General