Robin Lidstrom Email & Phone Number

Saint Paul, MN, US

Maple Grove, Minnesota, United States

Eden Prairie, Minnesota

Optum 360: Oversight and full life cycle program management of Quest Revenue Cycle Management projects. Management of execution, roadmap, and cost/benefit analysis. Facilitate stakeholder discussions, steering committees, and executive level status reporting.Business Initiatives - OptumRx: Oversight and full life cycle program management of Specialty Rx.

Eden Prairie, Minnesota

Business Initiatives - Optum Care: Oversight and full life cycle project management of enterprise digital and clinical operation programs. Management of over $10M capital budget, roadmap, and cost/benefit analysis. Facilitate stakeholder discussions, steering committees, and executive level status reporting.

Greater Minneapolis-St. Paul Area

• Responsible for managing and monitoring the full project cycle of regulatory and audit issues for assigned business line and meeting the expected issue closure date. Involved in the development of the management.
• Facilitated stakeholder meetings.
• Developed project plans, agendas, meeting minutes, and Gantt charts for assigned projects/issues.
• Collaborated with Corporate Audit and Regulatory Services on high risk issues to ensure effective remediation is established and communicated.
• Obtained necessary evidence to ensure closure documentation met audit/regulatory expectations.
• Established Quality Assurance where needed.

Greater Minneapolis-St. Paul Area

• Responsible for oversight, daily operations, risk management and staff development of several reconciliation functions and a small phone unit. Managed teams of up to 65 non-exempt support staff and up to 5 exempt level.
• Monitored and assisted with planning the annual budget for assigned business units.
• Administered hiring, payroll time transmittal, terminations, performance reviews, and performance feedback sessions.
• Monitored performance of quality controls to ensure effectiveness and efficiency.
• Implemented process efficiencies to meet corporate cost objectives which led to an overall staff reduction of 10% from 2012-2014.
• Increased efficiency by 75% within a small phone unit by stream-lining call volumes using online resources.

Greater Minneapolis-St. Paul Area

• Responsible for oversight, daily operations, risk management and staff development of several reconciliation functions and a small phone unit. Managed team of 4 exemptlevel managers, and 71 non-exempt supporting staff..
• Co-managed team through large scaled recon automation project which yielded an improved efficiency of 30%
• Supervised large re-engineering project improving the credit card settlement & accountingstructure
• Championed process improvement ideas and executed implementation
• Emphasized collaboration amongst team members strengthening internal cross-team relationships and external relationships with the Retail business line, ARP, and the Health Savings group.Major ProjectSystem: CheckFree.
• Converted over 6,000 accounts to automated system.

Greater Denver Area

• Responsible for oversight of daily operations, risk management, vendor relationships, and staff development of the Denver Cash Vault. Managed a team of 3 exempt level managers and 22 non-exempt supporting staff.
• Monitored and planned $1.9 million budget
• Managed cash flow averaging $18 million per month
• Increased overall production efficiency by 6% through improved performance standards
• Collaborated with Relationship Managers to improve deposit/cash relationships of cashvault clients.