With over 20 years of experience as financial services leader, I am a strategic change agent and program manager who delivers large-scale payment initiatives that intersect technical execution and business strategy. I have a keen focus on customer experience and excellence, and I anticipate challenges, identify key dependencies, challenge the status quo, align key stakeholders, and ensure the program delivers on highest impact items within a disciplined financial model.Additionally, I am a Certified Professional Scrum Master and Certified Product Owner who supports 14 agile teams, enabling them to deliver feature-rich digital and mobile payment experiences that delight our customers. I foster a trusting environment, promote joint accountability for results, and cultivate continuous improvement. I am also have expertise in business process improvement, operational compliance, risk management, and vendor management. I am a self-motivated individual with excellent relationship skills, strong judgement, high standards, and good instincts that contribute to a bias for action.
Listed skills include Risk Management, Business Process Improvement, Operational Risk Management, Operations Management, and 41 others.