Robin Milicic Email & Phone Number

Kanata, Ontario, Canada

Kanata, Ontario, Canada

Ottawa, Ontario, Canada

• Build trusted and strong customer relationships.• Ensure adoption and retention through proactive outreach and training. • Work with Sales team to conduct technical demos and answer questions for prospective clients.• Prepare and execute onboarding plans.• Work closely with Customer Success to address customer inquiries. • Track client progress, meetings and notes in HubSpot (CRM). • Work with Development and Curation teams to share customer insights. • Conduct cross-departmental meetings. • Create and document standard operating procedure (SOP) for DrugBank's customer Onboarding. • Create and conduct cross-training sessions for Customer Success team members for Customer Onboarding.

Ottawa, Ontario, Canada

MANAGER OF IMPLEMENTATIONS AND SUPPORT/CUSTOMER SUCCESS MANGERCliniconex Inc. (2016-2021)• Own product implementation and configurations for simultaneous clients. • Form trusted relationships and be the voice of the client, driving development and product enhancements.• Become the subject matter expert to drive for client retention and growth.• Create and implement rollout and training plans for Enterprise clients. • Collaborate with Sales, Product, Development, Marketing and Technical teams to create best practice and procedures for implementations and support.• Conduct in-person and videoconference educational seminars. • Oversee new hires and training. • Promote and implement new feature requests. • Manage and implement Enterprise Clients through their post-sales journey.• Contribute knowledge base articles for internal and client education.• Manage Freshdesk and Salesforce queues to ensure timely Level 1 and 2 support.

Ottawa, Ontario, Canada

• Manage multi-faceted corporate marketing campaigns including online, media, and direct mail. • Manage national and international client events with strict adherence to company policy, show guidelines, and budget. • Coordinate team members and contractors to ensure strict adherence to timelines and budgets. • Create estimates and manage budgets for each project.• Perform reconciliation and final billing upon completion of each project.• Interview and manage staff for events.

Ottawa, Ontario, Canada

• Provide executive administrative services as required including drafting and preparation of legal briefs, reports, internal and external communications and newsletters, as well as other desktop publishing services. • Create and manage databases.• Streamline office procedures. • Coordinate meetings and travel for executives. • Prepare expense reports.