I am in love with this child I care for. God sent her to me through my best friend. My best friend titled me as "Aunt Robin", and my "niece" is adorable, sweet, funny, temperamental, and so advanced for her nearly 6 months age! When I am not in her presence, I miss her so much! I have to ask for a current picture to be sent to me.I watch her, protect her, educate her, stimulate her mind, encourage physical time, feed her, change her, and most of all, I adore her.

Various temp-only/temp-perm assignment when available.Assisting in clerical, data entry, filing, reception, etc.

Various temp-only/temp-perm assignment when available.Assisting in clerical, data entry, filing, reception, etc.

Supervised approximately 20 employees.Balanced the safe and all transactions from the Audit Pack of the previous night.Traveled to the bank to make cash deposit.Filled, and fetched inventory that was not ordered online.Inspected rooms and evaluated staff performance.Filled in for absent Desk Staff.Filled in as Head Housekeeper when either short staffed or Head Housekeeper is absent.Assisted Desk Staff when needed.Provided Customer Relations to assist in their requests and/or provide resolution for grievances.As a Guest Service Provider (filling in for Desk Staff), I would:Check guests in and out of motel.Administer cash handling and credit card transactions.Provide authorized refunds and voids.Take reservations.Answer phones and transferred to appropriate rooms using proper safety protocols.Resolved guest issues.

I worked at many hotels/motels since 2002 where I learned the art of hospitality by warmly greeting our guests to our establishment and seeing to their needs. I accurately file confidential information; securing them as a measure of protection for our clients. I multi-task by answering phone calls from a multi-line phone system, directing the calls appropriately. I also set up reservations while utilizing my talents in qualifying the clients to the services we offer by actively listening and asking the appropriate questions; assuring the guests receive all our amenities suited to their preferences. I address guest issues and respond to them appropriately and promptly to satisfy their issues, and if I am unable to personally resolve said issues, I would refer them to the correct representative who has the authority to meet their needs. I participated in the Night Audit procedures in most of the hotels I worked; this involved the balancing of the day's transactions and identifying, investigating and correcting any discrepancies. I was also responsible for financial auditing of Night Audit packs for the manager, occasionally running errands including the daily bank deposit, and covering for other employees duties when we are short staffed. I am currently seeking other fields of work involving reception and office-clerical duties, as my hospitality experience qualifies me for these fields; thus, branching out to a broader range of occupational opportunities.

Started as a General Office Clerk: filing, reporting, order taking, data entry.Hospitality: Providing exceptional customer service while attending to guest's needs in the front end of the hotel. Checking in and out, setting up reservations, resolve guest issues, overseeing housekeeping, up-to-minute detailed reporting, designing spreadsheets as an attachment to Property Management Systems (PMS) to improve efficiency for accurate reporting, Night Audit, supervisory, data entry, organization, filing, and reception. Use of Microsoft Word, Excel, Outlook, Publisher, Yahoo, Google and various PMS software including: Opera, FOLS, SMART, and Choice Advantage.