Responsible for developing and leading a presales Solution Design Team for HCL's Managed Print Services (MPS) offering. With 20-plus years of experience in digital print, professional services, project management and service delivery, Robin is uniquely qualified to build and sustain a successful solution design team.Some highlights:• Created a cohesive team of Solution Architects and Technical Architects working both remotely and onsite in Canada, the USA and Guatemala; serving customers in 3 languages• Built a Solution Design team in Guatemala; hiring more than 20 new employees and maintaining a 96% retention rate.• Developing programs and creating an environment that provides growth at the individual and team level, encourages camaraderie, and fosters productive creativity. • Created a 3-phase structured curriculum for all Solution Architect and Technical Architect new hires including surveys, tools and methods for monitoring progress. • Created and delivered a 24-hour course based on ITIL standards and proven best practices covering the Technical Architect’s tools, step-by-step processes, partnerships and resources• Leading change by developing and deploying processes that improve quality, introduce efficiency and/or increase productivity • Co-created a step-by-step guide for all tasks owned by the Technical Architect in the Integrated Service Delivery Process for a client's Global Standardization project