Robin Ridgley Email & Phone Number

Preston, England, Gb

United Kingdom

As a Managing Consultant, I lead and empower our Line Managers by embedding the Sysdoc People and Cultural Frameworks into all aspects of our operations. My role focuses on ensuring that these frameworks guide our management practices, fostering an engaged and thriving workforce. This is a critical role in shaping and implementing strategies that enhance both Sysdoc's client delivery and internal team performance.

London, United Kingdom

Sysdoc is an innovative specialist consultancy that works with clients to deliver successful and sustainable business transformation and change. With 30 years of experience in the industry, supporting a large global client base including major corporate, government & public sector organisations.

Lead Communications Consultant working on a major transformation programme for large a UK Defence organisation• A member of the senior first line team providing communications, engagement best practice and strategic communications support to the Senior Leadership Team• Written and launched “Go Build” communications strategy and “Coming out of the Blocks” communications campaign• Effectively managing the work commitments and requirements of the communications team working on each of the transformation programme releases• Developing individual communications plans for each release of the programme• Ensure that each releases communications plans is aligned to the overall transformation programme• Working with the Change Management team to support any change events with collateral that ensures they are effective and contain programme key messages• Supporting/reviewing/clarifying existing strategies incl. best practice, improvements and long-term benefits such as cost savings and improving customer relationships• Working with key stakeholders throughout the organisation incl. executive level • Designing/creating engaging workshops and employee led sessions incl. supporting materials• Creating/delivering content that supports and positively communicates changes as being real and impactful incl. newsletters and Intranet articles• Developing/delivering frameworks designed to engage employees and produce meaning plans of actionAchievements: • Created, produced and voiced over “PM & PC Faculty Hub” PowToon explainer video that launched a new learning and development offer for the project management community (over 800 colleagues). • Supported senior leadership team and principal consultants on the development of 2 day internal workshop • Supported Programme Director as part of successful customer workshop and created a communications “playbook” to help develop way forward for Outcomes and Benefits for the programme

Preston

Managing Director of Curovo - Senior Consultant providing specialist consulting services, leading internal change programmes, focussing on People and Culture, Employee Engagement and Communications • Developing and working within organisations to help implement end-to-end transformative strategies/programmes focussing on Internal comms, and supporting/increasing employee engagement• Supporting/reviewing/clarifying existing strategies incl. best practice, improvements and long-term benefits such as cost savings and improve customer relationships• Working with key stakeholders throughout organisations incl. executive level • Designing/creating engaging workshops and employee led sessions incl. supporting materials• Creating/delivering content that supports and positively communicates changes as being real and impactful incl. newsletters and Intranet articles• Developing/delivering frameworks designed to engage employees and produce meaning plans of action• Organising/overseeing teams of Brand Culture champions within organisations incl. facilitating brand development and best practice• Ensuring that the wider employee base has a voice and is proactively engaged in the business culture• Driving major cultural changes and buy-in across organisations incl. via the executive sponsorsProjects - “WE R TRANSFORMING” - Riverside Group July 2015 - August 2017Developing/managing/rolling out an internal communications & engagement strategy to support a significant transformation for how the organisation delivers its services to its customers incl. Target Operating Model, £30m programme, major cultural change, and re-engineering front line processesAble to hit the ground running Quickly establish and develop trusted and robust relationships  An engaging and dynamic public speaker  Event Management and Production Influencing senior stakeholders  Creating “safe” environments that support open,

United Kingdom

Projects by WorkshopBank is a global online talent marketplace providing top quality consultants, coaches, facilitators and trainers.We specialise in team building, creativity, innovation, change management, conflict resolution, management development, process improvement, organizational change and transformation.When you use Projects you can expect to:1) Only connect to seasoned consultants with a minimum 17 years experience.2) Work directly with the consultant, making substantial savings by avoiding agency fees.3) Benefit from a streamlined process of billing, planning, and selecting a consultant.

Preston, United Kingdom

Maxmedia is a full service marketing and advertising agency, specialising in housing sector communications. Offering you an unrivaled experience and expertise of the social housing and non-profit industry, producing publications and marketing materials for some of the biggest names in the housing sector.

Preston

As Communications Manager I had responsibility to:Work with the Head of Business Improvement to develop and implement the CGA’s external and internal communication. Work with the Head of Business Improvement to develop and implement the CGA’s marketing strategyLead on communications, events, information and public relationsSupporting Learning and Development on Workshops and Creating ContentDevelop the CGA website and intranetAct as guardian of the CGA’s corporate standards for communications, ensuring the visible promotion of the Gateway BrandSupport senior managers, Board & GTC Members in delivering public presentationsJob Responsibilities Develop, manage and promote a positive corporate identity for the CGA and actively market CGA at local, regional and national levels, working closely with senior managersDevelop and co-ordinate a media, public relations and communications strategyDevelop, maintain and manage the CGA’s Communications GuideEnsure that all communications and public relations material adheres to the CGA’s communications standards and preserves the integrity of the Gateway Brand – this includes ensuring that communications are in ‘plain language’

Bootle

Responsible for initial set up of customer contact centre which includedprocurement of Telephony and CRM software ( Lagan CRM)Interviewed, hired and trained customer service representatives for newcustomer service centreGenerated and distributed daily reports and order acknowledgments toappropriate personnel..Developed and implemented policies, procedures and process improvementinitiatives to increase customer satisfaction.Prepared and evaluated CRM reports to identify problems and areas forimprovement.

Bolton

Online Kitchen Appliance Retailer.Customer Service Manager responsible for all inbound customer service enquires

Leigh

Set up new Contact Centre for WALH. Arms Length Management Organisation providing social housing for Wigan Council.Responsible for initial set up of customer contact centre which includedprocurement of Telephony and ICT Interviewed, hired and trained customer service representatives for newcustomer service centreGenerated and distributed daily reports and order acknowledgments toappropriate personnel..Developed and implemented policies, procedures and process improvementinitiatives to increase customer satisfaction.Prepared and evaluate reports to identify problems and areas forimprovement.Gained Customer Contact Association Accreditation (http://www.cca-global.com/gsx/)within first 12 months

Various Across Nw

Worked in busy marketing team as marketing assistant for regionalmarketing and telesales teams.Responsible for marketing campaign for the UK's first free dial up internetservice. Worked on UK Disney Channel launch, promoting cable TV and internetservices across NWWorked in Outbound and Inbound Telesales Teams as Team manager andTeam Coach -providing support to over 20 telesales team membersBroadband Technical support manager for 2 years in multi million poundcontact centre based at the Albert Dock in Liverpool managing both 1st line and 2nd line technical support officers.

Communications, Sports Science,Photography

Activities and Societies: Sport - Hockey/Badminton

Education record

Activities and Societies: Drama - I wrote the music for a play written by Arnold Wesker