Robin M. Email and Phone Number
Robin M. work email
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Robin M. personal email
Robin M. phone numbers
As a Patient Experience Advocate at TidalHealth Peninsula Regional for over a decade, I have dedicated myself to delivering the highest quality of care and service to patients and families. I hold a Master of Science degree in Healthcare Administration and have developed expertise in grievance management, staff education, and process improvement.My role involves reviewing medical records, following up with providers, and resolving concerns and complaints in accordance with CMS guidelines. I also coach and mentor staff on customer service, communication, and conflict resolution skills, and facilitate workshops on service excellence. Additionally, I am passionate about working with patients and families as they navigate through the healthcare system and advocating for their needs and rights as well as empowering patients and families in enhancing the quality and safety of care.
Tidalhealth
View- Employees:
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Patient Experience Advocate @ Tidalhealth Peninsula RegionalTidalhealth Apr 2014 - PresentSalisbury, MarylandMy current role focuses on:>Patient/family grievance management, documenting, following up in accordance with CMS guidelines>"Real time" coaching and mentoring managers/staff through patient/family concerns.>Reviewing medical records >Following up on care concerns with providers
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Manager, Service ExcellencePeninsula Regional Medical Center Jun 2004 - Jul 2013Peninsula Regional Medical Center, Salisbury, Md>Concern/Complaint management>1 FTE - Responsibility>Staff education development on Customer Service>Process Improvement teams >Policy & procedure revisions. >Co-facilitated workshops related to communication skills & styles,conflict resolution and the basics of Service Excellence>Coordinated Patient and Family Advisory Council (PFAC). -
Senior Patient Relations RepresentativeChristiana Care Health System May 1994 - May 2004Patient advocate for large teaching hospital, concern management and family mediation.
Robin M. Skills
Robin M. Education Details
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Wilmington UniversityHealth Care Admin -
Healthcare Administration -
Wilmington UniversityBehavioral Science
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Delaware TechHuman Services
Frequently Asked Questions about Robin M.
What company does Robin M. work for?
Robin M. works for Tidalhealth
What is Robin M.'s role at the current company?
Robin M.'s current role is Patient Experience Advocate @ TidalHealth Peninsula Regional | Health Care Admin.
What is Robin M.'s email address?
Robin M.'s email address is ro****@****ula.org
What is Robin M.'s direct phone number?
Robin M.'s direct phone number is +141074*****
What schools did Robin M. attend?
Robin M. attended Wilmington University, Wilmington University, Wilmington University, Delaware Tech.
What are some of Robin M.'s interests?
Robin M. has interest in I Love The Water And The Outdoors, Mediation/resolution Skills, Conflict Mediation, Communication "awareness.
What skills is Robin M. known for?
Robin M. has skills like Leadership, Team Building, Hipaa, Clinical Research, Data Analysis, Healthcare, Process Improvement, Physician Relations, Organizational Development, Acute Care, Patient Advocacy, Critical Care.
Not the Robin M. you were looking for?
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Robin Langhans, M.Ed.
Director Of Development And Alumni Relations | The American University Of ParisCamp Hill, Pa1psu.edu -
Robin Austin
Dallas-Fort Worth Metroplex3hotmail.com, gmail.com, welshharris.com1 +121490XXXXX
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Robin Hendricks, M.Ed., CEC
Atlanta, Ga2gmail.com, mebn.net
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