Robin Smith Email & Phone Number

St Louis, Missouri, United States

As Program Manager, I partner with stakeholders to manage programs and projects identified to grow the business, including innovating technology, enhancing existing business and ensuring scalability with operational process improvements.While collaborating with cross-functional, business and executive teams, I assist in defining value to the core business.

Greater St. Louis Area

• Defined business requirements and translates into functional requirements
• Negotiated agreements when gaps in business needs and functionality are identified
• Analyzed partner and vendor interface requirements to ensure industry standards and compliance
• Provided guidance and recommendations to clients when adding new features to websites (UI refresh, functionality)
• Partnered with client managers, vendor and IT partners to ensure a clear and concise understanding of requirements
• Showcased knowledge of commonly used methodologies such as Agile and Waterfall

Greater St. Louis Area

• Documented project requirements and assisting in the development of scope
• Built and maintained strong business relationships across departments (IT, Marketing and Business)
• Contributed to the success of the client experience via online communications, tools and platforms by demonstrating knowledge of client-centered design princples
• Produced detailed copy decks for new functionality implemented in large project rollouts
• Developed and execute test scripts for current and future project releases
• Actively performed user acceptance testing within multiple environements (Dev, UAT, Pre-Prod, Prod)

Saint Louis, MO

• Wells Fargo AdvisorsUser-Centered Design Program Manager- Innovation and Strategy
• Created and maintains detailed timelines for large enterprise project to deliver roadmap
• Collaborated with leaders to understand future program needs while identifying potential downstream impacts to current projects
• Managed team workload, prioritizes activities and tasks for team to level-set expectations with senior program team
• Managed UI/UX experience within Agile development team
• Consistently reviewed program roadmap to accurately prepared resourcing plan

• Developed, improved, and implemented new business processes within workforce productivity
• Applied Agile methodology within technical projects
• Served as a liaison for new business requests
• Partnered with leaders to define business requirements and scope for new project work
• Assisted in vendor selection process for new efforts
• Facilitated weekly team and project meetings in-person as well as via Web Ex and Skype for Business

• Led a team of professionals to deliver world-class incentives solutions and white-glove service to clients
• Sold profitable solutions to current clients that grow and target bottom line
• Utilized client metrics as a basis for goal setting
• Drove redemption on reward catalog platform by introducing new seasonal promotions
• Effectively communicated processes, expectations, timelines and best practices across business units and Talent Acquisition Sourcing Specialist stakeholders via written and verbal communication
• Accepted a variety of assignments and consistently produced deliverables that exceeded client’s expectations

• Assisted vendors and customers with inquiries via phone and email
• Served as liaison between project manager and customer
• Functioned as technical support for customers
• Assisted vendors in attaining account solutions
• Accumulated feedback and adjusts processes to improve customer service for both internal stakeholders as well as partners in the field
• Organized and managed multiple priorities

Master Of Arts, Public Relations

Public Relations was the next natural step for me when I landed on getting a master's degree. It felt as if it was a calling of sorts..

Bachelor Of Arts, Broadcast Journalism

My experience at Webster University was a wonderful one. Because I was a broadcast journalism major, I was introduced to the school.