Robin Southern Email & Phone Number

Developed internal process documentation for recruitment division used by business analysts for process improvement recommendationsBuilt dashboard documentation for business analysts to quickly interpret and understand charts and metrics

Tucson, Arizona

Completed 5 manuals of 500+ pages and online help for cloud data center Led projects spanning across 4 products, 6 teams, 4 offices, and 4 timezonesLed content planning and scheduling, and researched user testing results for new product documentation plan

Tucson, Arizona

Developed and co-created software department corporate wikiLead writer for the company's highest performing wireless consumer product and appCollaborated with videographers, developers, requirements lead, and QA to deliver online, print, and video customer support

Tucson

Created and edited software product/process documentation and developer documentationEnsured 85% success rate for meeting project deadlines Conducted design review meetings and managed workflow

Tucson, Arizona Area

Wrote and edited software documentation that allowed users to easily become experts with optical software productsIncorporated input from software developers to confirm technical consistency and accuracy

Tucson, Arizona Area

Contributed to the District's achievement of submitting a federal compliance report Managed peer review process with eight reviewers within multiple departments

Tucson, Arizona Area

Managed technical publications projects; hired and managed work of technical writer and increased documentation work efficiencyDesigned and implemented project plans, determined staffing needs, tracked time estimates and associated costsStandardized content across platforms, product lines, and business units; created templates and style guide

Tucson, Arizona Area

Wrote, and edited proposal input, prepared regular reports, financial statements, and managed over $500,000 of grant projectsCreated new online resource for library grants information within content management system (CMS)

Tucson, Arizona Area

Increased national awareness by pitching to journalists Project manager for website redesign; collaborated with library technical services to reorganize information, redesign navigation, and incorporate consistent message and brand identityManaged the marketing budget and coordinated all aspects of paid advertisingWrote news releases, media alerts, and.

Tucson, Arizona Area

Created marketing campaigns and local advertisements, and managed promotional expenses Wrote press releases and responded to media inquiriesDesigned newsletters, ads, brochures, and coordinated media placementCultivated external print and electronic media sources to communicate the Red Cross story and blood collection goalsActed as spokesperson for media.

Tucson, Arizona Area

Phoenix, Arizona Area

Composed over 50 original feature articles for arts and culture section of Hispanic website; one article was published by a syndicated news websiteHand-coded HTML to define the layout of articles, hyperlinks, images, and formattingAdded graphics to the online articles with Adobe Photoshop and ImageReadyManaged the editing process with translators

Haiti

Worked as a management consultant for five community banks and acted as micro-credit consultant to farmer groups, small business owners, and women's merchant groupsWrote regular community assessments of production capacity with farmers and merchantsHelped organize management training for community savings and loan managers

Greater New York City Area

Presented products and services to prospective and current clientsSupervised five client service staff membersGenerated client reports for marketing departmentTrained new employees on client research methodsWon largest contract on recordDevised data accumulation, organization, and recording policy

Tucson, Arizona Area

Contributed to the Inter-American Trade Law newsletter published by the CenterTranslated from Spanish news stories to be published in the weekly newsletter Drafted business letters negotiating network contact with international associationsPrepared media contact list

Technical Writing Certificate, Professional, Technical, Business, And Scientific Writing

Education record

Ba, Latin American Studies

Activities and Societies: Dean's List, Golden Key National Honors Society, Phi Eta Sigma, Sigma Kappa, Latin American Studies Club.