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Customer Focused IT Leader transforming corporate and Infrastructure support, call center performance , hardware, software and infrastructure implementations on Time & Budget. Design Build Run in Azure Cloud, migrations, decommission on-prem data centers. Skilled in Project Management, Financial Management, Analysis, Customer Experience, Infrastructure and Call Center Leadership (15+ years as IT Director). I am not your typical IT leader. I solve problems through partnership, technology, process and policies. I bridge the gap between IT and stakeholders by building relationships while achieving IT and business goals. My 15+ years of Retail IT leadership is highlighted by: rolling out millions of dollars in technology investments; managing a team of 30+ and up to $20 million budget annually in capital and IT operations expenses; developing POS software; running a 24/7 technical call center; opening more than a hundred new locations. Core Competencies:• Infrastructure on-prem and Azure cloud, Operations• Security • Project Management, Product Launch, Execution, Delivery• Customer Service, Call Center, KPI's• Cross-functional leadership• Communication, partnership, relationship building, empowering people leadership• Voice of the customer• POS, Store Systems• Vendor management, contract negotiation, cost controlLeadership Specialties: Organizational Change, Strategy, Governance, Innovation Please contact me at 516-417-2876.
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It ConsultantGlg (Gerson Lehrman Group)New York, Ny, Us -
Head Of Information Technology, Support, Security, InfrastructureLabaton Keller Sucharow LlpNew York, Ny, Us -
Head Of Information TechnologyLabaton Keller Sucharow Llp May 2023 - PresentNew York, Ny, UsLead all technology programs and efforts for multi-location law firm with in-office and remote users across the US. Supporting on-premise and cloud-based infrastructure and applications, user support, onboarding/offboarding. Focus on security and endpoint management. -
It & Retail ConsultantGlg (Gerson Lehrman Group) Dec 2006 - PresentNew York, Ny, UsProvide consultations to a variety of clientele. Retail & IT subject matter expert for market, product, and industry-related research on subjects including POS, ServiceNow, Zebra,Telecommunications, Mobility, PC, Register and WiFi providers, Project Management, Procurement and a variety of other topics.
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Director, Global Technology Infrastructure Services & SupportSterling Apr 2019 - May 2023Independence, Ohio, UsLead the global Corporate IT Engineering/Infrastructure team in 24x7 support of 7500 end users, Windows and virtual desktop platforms, servers, storage, network, in both on-prem and Azure cloud including design, build, migration of 6000 users, management and support plus Windows laptops, O365/Exchange/AD and AVD platform in a 100% remote workforce.Select Accomplishments:* Design, build, testing, and implementation of WVD environments in multiple Azure regions* Migrating 6000 users from on-prem Citrix VDI to AVD/WVD, thin client upgrades, 100TB storage and Exchange migrations* Decommissioning servers, storage appliances, VM’s and shut down 2 data centers; reduce spend by $2.5M annually* Fiscal review of CorpIT budget and operating expenses led to savings of $3.5M* Led development of procedures and data transfer between AD and WorkDay* Building, testing and go live with Autopilot for remote imaging* Within 2 weeks, migrated 5000+ global users from in-office to remote work due to the pandemic -
It DirectorBarnes & Noble May 2007 - Mar 2018New York, Us• Designed & delivered technology solutions for stores, executed hardware upgrades, device launches & store openings.• Transformed a technical call center into a customer service organization and implemented metrics to improve performance: increased technician productivity by 25%, reduced incident resolution time by 10%, • Executed multi-million dollar hardware installation projects, delivering new hardware and technical services to 650 stores on time and budget.• Led a staff of 35 managers, project managers, analysts and technicians.• Managed capital and operating budgets up to $20 million annually and reduced annual maintenance costs by 50% from $10 million dollars down to $5 million while improving service levels. -
Senior Project Manager (Consultant)Weightwatchers.Com Feb 2007 - May 2007New York, Ny, Us• Led eCommerce redesign project including project plans, timelines, issue tracking, documentation, software builds, QA, staging and release for a successful launch of a new Weight Watchers program via redesign of weightwatchers.com. -
It Senior Manager, Store SystemsMervyns Jun 2004 - Oct 2006Us• Achieved company-wide IT transformation within 18 months in 200+ locations, eliminating all legacy enterprise applications. • Led business analysts in POS, sales audit, workforce management and pricing & signing application development, testing and deployment and implemented new hardware solutions. • Developed and implemented enterprise solutions for operations, merchandising, distribution, advertising & banking and tie-ins to POS. • Led conversion training, go-live and on-site support. -
Project Management, Management Consulting, It Operations, Retail Management, Product MarketingAssorted 1991 - 2004Select Accomplishments:• Managed operations of a $14 million dollar department store with 120 employees.• Managed 25 person technical team responsible for development and production support of critical data and applications.• Created and implemented marketing campaign and achieved 450% subscriber growth and doubled revenue/subscriber on a $500,000 budget.
Robin Stevens Skills
Robin Stevens Education Details
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Emory UniversityB.A.
Frequently Asked Questions about Robin Stevens
What company does Robin Stevens work for?
Robin Stevens works for Glg (Gerson Lehrman Group)
What is Robin Stevens's role at the current company?
Robin Stevens's current role is IT Consultant.
What is Robin Stevens's email address?
Robin Stevens's email address is rstevens@bn.com
What is Robin Stevens's direct phone number?
Robin Stevens's direct phone number is +151633*****
What schools did Robin Stevens attend?
Robin Stevens attended Emory University.
What skills is Robin Stevens known for?
Robin Stevens has skills like Vendor Management, Management, Leadership, Cross Functional Team Leadership, Retail, Project Management, Team Building, Enterprise Software, Business Process, Telecommunications, Budgets, Pos.
Who are Robin Stevens's colleagues?
Robin Stevens's colleagues are Claresa Kawreh, Shikha Shetty, Irene Treadwell, Akash Belwal, Sung Wook Park, Farzana A., Kyle Zimmerman.
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