Robin Stevens Email & Phone Number

High Wycombe, Buckinghamshire, United Kingdom

Slough, United Kingdom

• One of two engineers running a 14,000 mailbox migration to cloud hosted email platform NHSmail2 for Frimley Health NHS Foundation Trust.• Migrating from Exchange 2010 and 2007, each in a different AD forest.• SME, managing a team of 5 first and second line support staff plus occasional floorwalkers• Public folder migration: design, PowerShell scripts, documentation and implementation• Migration throughput planning and performance troubleshooting including:• VMware domain controller builds.• Implemented secure email traffic with enforced TLS using Sophos Email Appliance.• Group policies (GPO) for proxies, desktop shortcuts, denying PST file use, disabling Outlook.• Installation and configuration of on premise Spiceworks server.• Supporting Quest Migration Manager (QMM), IIS, Skype For Business, RightFax• Whatever needs doing in this very small team.

Hammersmith

• Project work and support of several secure, cloud based platforms.• Last point of technical escalation for NHSMail1 with over a million users.• Involvement in Exchange 2007 to Exchange 2013 and other migrations.• Heavy use of PowerShell scripting for configuration, build and monitoring.• Exchange 2010 IL2 secure whole platform build and run.• Acclaimed resource project management for three hundred thousand mailbox platform capacity increase, managing hardware and human logistics.• Highly available system support and regular disaster recovery testing.

London, United Kingdom

• Deputy Team Leader.• 3rd and 4th line support of 31,000 Exchange 2007 mailboxes through various resilient and highly available configurations – CCR, SCR and LCR.• Substantial contribution to quantity and quality of shared team PowerShell script library.• Co-authored Exchange disaster recovery plan with Microsoft dedicated engineer.• Completed Microsoft Exchange Risk Assessment Programme remediation (ExRAP).• Two separate migrations from Exchange 2003 clusters.• Email gateway upgrade and routing migration design, testing and implementation – MIMEsweeper to Clearswift Secure Email Gateway• Relied upon as first port of call for consultation on management initiatives and security investigations.• Training junior staff and cross-training other teams to cover out of hours.• Subject matter expert service for other teams.• Regular management reporting.• Successfully pushed through many technical changes within a tightly controlled ITIL led department.• Producing technical and procedural documentation to meet ISO9001 approval.

London, United Kingdom

• Broad 3rd line support for several client accounts with various versions of Exchange.• Single-handedly migrated National Grid content checking policy to the cloud.• Saved around £50,000 by persuading management that a proposed hardware load balancer was unnecessary.• Negotiated a highly simplified rule set to save costs and administrative overhead.• Exchange 5.5 to Exchange 2003 cluster migrations.• Handed over National Grid support to India.• Trained helpdesk and junior staff.

Wokingham

• Promoted from the helpdesk.• Design, testing, installation and maintenance of Exchange 5.5 and MIMEsweeper.• Project work, 2nd and 3rd line email support.• Lotus Notes connection and migration to Exchange.• Long-term vendor liaison with Microsoft for Notes coexistence issue leading to new Exchange code.• Responsible for DL Manager dynamic distribution list tool.