Robin Thrasher Email & Phone Number

Blue Springs, Mo, Us

Draper, Ut, Us

Denver, Co, Us

Denver, Co, Us

Draper, Ut, Us

• Manage and oversee the activities of healthcare implementation management professionals to ensure that projects remain on track and aligned with organizational objectives including - but not limited to - schedules, budgets, key project objectives and project methodology. Allocate project assignments to best utilize resources, meet project objectives, and deliver quality customer service. • Maintain full accountability for the administrative matters concerning the team including preparing setting team goals as aligned with targets/goals established by the division’s leadership team, developing and managing procedures, policies or methodologies for effective sales support, project management, cost containment; monitoring, assessing, and controlling the team’s operational performance.• Provide expertise and project and technical advice to managers, implementation managers based on experience and specialized knowledge respective to a particular operational function. Assist implementation managers with approach to projects, compliance, analysis and technical issues. Provide support for escalated technical, operational or customer issues, including but not limited to further research of the issue, evaluation of several courses of conduct and follow-up with respective parties to provide effectual resolution within the appropriate scope of authority.

Human Resources Consultant• Trained the HR department on functionality and reporting capabilities within existing human resources information system. This training resulted in improved inter-departmental customer service response times and strengthened data integrity.• Integrated HR projects into a project management database to better track and allocate departmental resources.• Developed a process for the ease of storing and retrieval of vital HR information related to defined contribution, health and welfare, and stock purchase plans. This data resulted in the ability for the company to remain in compliance with HR related audits and to improve the integrity of this data.• HR lead for the website re-development team. Responsible for making the site more intuitive for functional users.Customer Service Manager• Managed seven customer service representatives responsible for assisting clients in the order and receipt of product from the Composites division of this 550 person, French owned chemical manufacturing company.• Developed and implemented efficiency procedures to reduce order entry time by 18 percent.• Improved and maintained Right First Time customer service rating at 98 percent or above.• Provided an intense focus on a customer support model that was used to empower the representatives to execute solutions for clients. This resulted not only in the increase of market share for the Composites division, but also the satisfaction of the representatives who had the autonomy and latitude to effectively service their clients.• Planned, directed and controlled customer related activities for the business unit as well as recruiting, selection and training of supporting personnel.• Managed all aspects of the customer service budget process; compilation and management of the annual budget.

Windsor, Connecticut, Us

Business Analyst Administrator• Developed, implemented and led a Level II Support team that provided technical support to our customer base and managed modification (minor) releases of software. As a result, open ticket issues were reduced by 76 percent within the first two months of Level II Support implementation.• Developed and implemented technical training courses and certifications for entire line of software products; awarded the Gould Award for this achievement.• Managed enhancement (major) release of Automated Work Distributor product with a team of over 50 associates. • Developed and implemented a formal enhancement request process for 200+ customer base.• Managed project team members and technical support staff of full and enhancement software releases.• Analyzed department workflows, established priorities, developed standards and assigned deadlines.• Reviewed and approved system design and requirements documents.• Supervised project managers, systems analyst and programmers.• Evaluated technology use at client site and make system recommendations based on observation.• Controlled the operational budget and expenses.Staff Business Analyst• Designed, evaluated, recommended and approved changes of systems.• Completed work study and developed architectural system flow.• Served as project manager for systems releases and assigned job duties in relation to project.• Committed project requirements and deadlines on behalf of executive management.• Familiarized project team with advanced technological requirements.Senior Business Analyst• Conferred with project team to ensure successful functioning of newly implemented systems or procedures.• Reviewed system design and functionality and identified problems and improvements.• Documented system requirements; designed and prepared recommendations for implementation of new or upgraded systems.• Prepared manuals and trained users in uses of systems.