Robin Zimmermann Email & Phone Number

San Francisco Bay Area

▪ Spearheaded DevOps Scorecard for C-level and business leaders, with weekly insights into Engineering and product readiness.▪ Conceptualized SLA Insights, a nextgen custom application integrating customer SLIs and SLOs. It included transparent reporting for specific customers for everyone from executives to engineers.▪ Drove creation of the SLA Report enabling downtime tracking and credit rebate calculations for affected customers.▪ Liaison for our incident management vendor, FireHydrant, coordinating integration of preferred features and prioritizing bug fixes.Proactively shared vendor updates, including details of upcoming releases, for over 1,000 users across Twilio.▪ Pioneered various prototypes to validate functionality with users and guide Engineering to an MVP. Pushed development teams to adopt automation and reliability. Contributed to company and Core Platform OKRs to improve key DORA metrics..▪ Authored the Programmable Voice Failover Best Practices guide, now permanently on Twilio Voice’s documentation page.▪ Collaborated in creating a centralized SLA tracking system via NOBL9, ensuring consistent reporting of SLIs/SLOs across Twilio.▪ Modernized the process between Support and Engineering for handling customer escalations.

San Francisco Bay Area

▪️ Launched Kaazing WebSocket Gateway to enterprise customers in a demanding high-performance computing market.▪️ Grew the product from first customer on alpha version to over 20 production deployments, resulting in more than $10M in revenue from customers including leading brands like HSBC, NASCAR, BMC, Ladbrokes, and Union Pacific Railroad.▪️ Demonstrated and presented at board meetings to help the company through A and B investment rounds totalling over $40M, including from NEA.▪️ Managed the technical relationship with strategic partner TIBCO yielding $2M in annually recurring revenue from accounts such as JPMorgan Chase, Fedex, XPO Logistics, Allstate Insurance, SBB, Allscripts, and World Vision International.▪️ Led KWG's evolution, introducing enterprise features like mutual TLS authentication, Single Sign-On, and edge security.▪️ Pioneered Tenefit.cloud from concept to a hosted solution, securing a seed customer and two additional use cases.▪️ Created Kaazing WebSocket Intercloud Connect (KWIC) for enhanced cloud communication, securing our first customer.▪️ Developed an internal dashboard for customer analytics, aiding sales in license compliance and prospect evaluation.▪️ Introduced an annual subscription model for KWG and managed its product roadmap.▪️ Defined agile engineering processes, from backlog to release, ensuring product excellence.

San Francisco Bay Area

San Francisco Bay Area

▪️ Managed the Customer Advisory Board, fostering relationships and gathering vital product requirements.▪️ Oversaw PRD, prioritizing enhancements and bugs, and collaborated closely with engineering for product refinements.▪️ Coordinated with Product Marketing for event evangelism, presenting at major events like Oracle OpenWorld and JavaOne.▪️ Delivered training, presentations, and crafted technical content, solidifying Oracle's market presence.▪️ Addressed customer support escalations, ensuring timely resolutions and maintaining high customer satisfaction.▪️ Contributed to documentation, maintained web content, and created demos, enhancing product understanding and adoption.

Munich, Bavaria, Germany

▪️ Designed and led team implementing Travel Management System for Office of Government Information Technology▪️ Designed and implemented web-based feedback system for Optus Communications▪️ Implemented Integrated Reporting Environment for Optus Vision based on Oracle Forms and PL/SQL▪️ Designed and built an Oracle Forms-based Call Management/Contact Management system for Optus Vision

Sydney, New South Wales, Australia

▪️ Performed technical account management▪️ Presented to prospects, customers, and seminars▪️ Designed and built demonstrations and proof-of-concept prototypes▪️ Handled post-sale tasks such as installations