Rob G. Email & Phone Number

Weymouth, Gb

Weymouth, Gb

Weymouth, England, United Kingdom

-Sales & Information-Duty senior host for information,1st line escalations, training & department oversee when required-Reception-Queue management-1st & last point of Guest journey -Product & website booking advisement-Assisting leadership team with additional tasks when required-Complaint resolution & escalation when required-Staff training-Door control-Assistantance with local & global annual passes-Handling situations with care, compassion… Show more -Sales & Information-Duty senior host for information,1st line escalations, training & department oversee when required-Reception-Queue management-1st & last point of Guest journey -Product & website booking advisement-Assisting leadership team with additional tasks when required-Complaint resolution & escalation when required-Staff training-Door control-Assistantance with local & global annual passes-Handling situations with care, compassion, sensitivity, reasoning & within expected procedure guidelines -Upselling/Cross selling of products, VIP experiences & in house tours-Providing at all times excellent guest service with focus on fun, discovery & education Show less

Weymouth, England, United Kingdom

-Sales, upselling & soft selling-Stockroom-Retail till supervisor functions-Staff training -Visual merchandising-Stock replenishment-Shrink awareness-Loss prevention reduction-Ensuring all signage & pricing is correct at all times-Providing memorable moments assistance with trail rewards-Signposting & feeding back any guest end journey queries-Assisting with fun trail reward gifts-Directing/promoting guest feedback via in-house KPI machine &… Show more -Sales, upselling & soft selling-Stockroom-Retail till supervisor functions-Staff training -Visual merchandising-Stock replenishment-Shrink awareness-Loss prevention reduction-Ensuring all signage & pricing is correct at all times-Providing memorable moments assistance with trail rewards-Signposting & feeding back any guest end journey queries-Assisting with fun trail reward gifts-Directing/promoting guest feedback via in-house KPI machine & online review websites Show less

Weymouth, England, United Kingdom

-Admissions-Retail of beverages, snacks & ice-cream-General golf course maintenance when required-Queue time slot management-Product experience advisement-Working unsupervised -Site & equipment cleaning-1st line complaint & escalation assistantance-Working within strict timeslot & capacity guidelines to ensure constant smooth flow of service for guest experience-Ensuring guests have a fun & memorable experience -Stock replenishment

Weymouth, England, United Kingdom

-Department representive for staff forum-Advising leadership team of ongoing, outstanding, challenges & suggestions that may concern staff-Signposting staff to appropriate way of addressing their concerns-Championing communication-Staff social feedback requests

Weymouth, England, United Kingdom

-Tickets, sales & information for the observation tower & land train-Tower queue & load supervison to ensure timely ride "departed" on time. Ensuring strick load capacity was observed at all times-Cross selling & upselling of Sealife packages-Retail & beverage sales working within challenge 25-Guest expectation management if tower ride "flights" had to be cancelled & rescheduledUntil official closure of attraction in August 2019

Weymouth, England, United Kingdom

Cambridge, Cambridgeshire, United Kingdom

I worked as staff cover during the redeployment of staffing to various departments while an ongoing project to centralise global offices to one system process.I used Oracle Databases for industrial printing tecnology flow including marking, coding, digital printers & inks. Liased & supported the logistics department in shipping solutions & overview. I was the only person in the global group support team with know consigner status allowing to access certain secure shipping &… Show more I worked as staff cover during the redeployment of staffing to various departments while an ongoing project to centralise global offices to one system process.I used Oracle Databases for industrial printing tecnology flow including marking, coding, digital printers & inks. Liased & supported the logistics department in shipping solutions & overview. I was the only person in the global group support team with know consigner status allowing to access certain secure shipping & logistic areas.I used Salesforce as a front end user for internal product pipeline, logistics, escalations & resolution. This was both as information & coordinating goal resolutions.I performed monitoring & administration for a variety of offices.Key skills included First Contact Customer Care ResponseSupport Escalation ManagementIncident Management and ReportingService Level ManagementSupport Infrastructure Management Show less

Cambridge, England, United Kingdom

Staff cover provided through Tate Recruitment Agency

Cambridge, Cambridgeshire, United Kingdom

I worked during the transferring of customer accounts to the central office due to implementation of new software & process solutions. Therefore the department I worked in closed.Echo Managed Services Ltd provides outsourced service management for Cambridge Water. Taking inbound calls, I would be the first port of call for customers providing excellent service and managing their cases from start to finish. • Provide and excellent End to End service for customer… Show more I worked during the transferring of customer accounts to the central office due to implementation of new software & process solutions. Therefore the department I worked in closed.Echo Managed Services Ltd provides outsourced service management for Cambridge Water. Taking inbound calls, I would be the first port of call for customers providing excellent service and managing their cases from start to finish. • Provide and excellent End to End service for customer cases• Provide customers with understanding of their account and correspondence• Working on complex customer account queries, liaising with further departments to provide solutions• Investigate into customer queries and complaints, using knowledge and initiative to gain a full understanding and relating that back to the customer in a professional manner• Educating customers how they can manage their account economically and resourcefully• Being part of an urgent response team when there is an adverse effect to customer water supply – keeping both the customer and wider team informed. Dispatching engineers to quickly address and fix supply to customer properties Show less

Cambridge, England, United Kingdom

Initially through Reed Recruiting on a temporary basis till secured under a direct fixed term contract to cover further staff maternity leaveI had regular day to day contact with the following departments to process life science biological & bioscience product orders & queries.Scientific & Account Support, Supply Chain, logistics, FedEx, Accounting & pipeline.This was in order to package client requested information that entered the multilingual contact centre with aim… Show more Initially through Reed Recruiting on a temporary basis till secured under a direct fixed term contract to cover further staff maternity leaveI had regular day to day contact with the following departments to process life science biological & bioscience product orders & queries.Scientific & Account Support, Supply Chain, logistics, FedEx, Accounting & pipeline.This was in order to package client requested information that entered the multilingual contact centre with aim to resolve any & all queries required. As well as to signpost & assist others departments to provide timely, strict KPI driven order and case coordination resolution.Direct client contact from academia, universities, suppliers, medical institutions, large bioscience corporations buying teams.As well as processing life science product orders I was the main relief switchboard cover for the UK office during busy times. I also provided front of house reception duties on occasion while performing my other duties. Show less

Cambridge, England, United Kingdom

Excell Business Systems ( now acquired & folded into The Wavenet Group )Telecommunications systems, managed hosted services, lines & calls, Internet & fibre solutions. -Installation Coordinator-Project Coordinator-Maintenance Coordinator -Service Assurance Coordinator-Network Coordinator-Hosted & Managed Services Coordinator-VIP Client Service Response CoordinatorMy primary role was to ensure the timely resolution of a wide spectrum of client… Show more Excell Business Systems ( now acquired & folded into The Wavenet Group )Telecommunications systems, managed hosted services, lines & calls, Internet & fibre solutions. -Installation Coordinator-Project Coordinator-Maintenance Coordinator -Service Assurance Coordinator-Network Coordinator-Hosted & Managed Services Coordinator-VIP Client Service Response CoordinatorMy primary role was to ensure the timely resolution of a wide spectrum of client service issues.Once an case was open at my desk I was expected to provide timely & prompt feedback to the client, account managers & Directors, especially with dealing with key VIP accounts.I was responsible for allocating engineering resources, both in-house & with other contractors. This involved diary management, use of a large range of third party platforms, ensuring any oncall issues had been logged & monitored.I was expected to be proactive at all times. To be inquisitive, persistent, consistent & balance the needs of the client with realistic resourse responses. I used a wide range of soft skills & relationship building with the clients to represent situations that met both business needs & client expectations.I was highly KPI driven with regard to client response & utilised in house monitoring platforms. The company provided a wide range of services & worked along side with wider Openreach telecom networks. This would mean on occasion I was the 1st point of contact dealing with major service outages & part of the clients response team. Show less

Cambridge, England, United Kingdom

-Developing client relationships -Training hotels on webportal-Coordinatoring email communications-Complaint investigation & resolution-Hotel room sales-Guest review screening & identifying trends which may require Account Manager intervention-International call handling contact centre-High volume, kpi & standards driven customer response & complaint resolution-Overbooking relocation assistance-Use of in-house CRM systems

Cambridge, England, United Kingdom

-Play.com-Jigsaw Customer Management-Active Hotels Ltd-Telesales-Account payment verification-Product advisement-Order flow processing

Cambridge, England, United Kingdom

During the final stages of consolidation & moving of Arable Crop Payment Scheme for farmers to another office.This involved data entry, account reconciliation by contacting client farmers & file record note keeping. This required attention to detail, problem solving & process compliance.Nearer the end of the project cover I assisted with preparing the account hard copy files for packing & transport.

Cambridge, England, United Kingdom

During the final stages of the company entering administration I assisted with back office processing of final billing accounts for gas & electricity utility customer accounts.This involved reconciling meter reads with the national meter records, next supplier & previous.Various data entry, account investigation & outbound B2B calls.I progressed from standard account processing to more indepth account reconciliation specifically for final gas accounts.

Cambridge, England, United Kingdom

I processed counter day to day transaction on behalf of customers. Answered account queries. This was a heavy cash transaction of building society customer accounts, use of in-house database and record keeping.I worked within process, confidentially & performed my duties inline with company, banking & financial services code of conduct & processes.I introduced & identified sales leads for a variety of personal finance products.I worked with sensitivity for diverse… Show more I processed counter day to day transaction on behalf of customers. Answered account queries. This was a heavy cash transaction of building society customer accounts, use of in-house database and record keeping.I worked within process, confidentially & performed my duties inline with company, banking & financial services code of conduct & processes.I introduced & identified sales leads for a variety of personal finance products.I worked with sensitivity for diverse customer base with a variety of circumstances.As well as standard security awareness I also had to be conscience of a high guest foot fall due to the experimental Costa Coffee situated actually within the branch. Show less

Cambridge, England, United Kingdom

-Recruitment, HR admin, staff performance management.-Cash office-Key holder

Cambridge, England, United Kingdom

Was part of The Pelican Group owned by Whitbread Plc-Waiter-Barman/barista-Kitchen Porter/Assistant -Catering/Chief Assistant-Cleaner-Administration -Shift running-Door/bookings supervisor -Cash Office-Produce purchaser-Local market research-Key holder-Team management, recruitment & general HR paperwork-Area staff welfare committee member -Any & all required duties to assist the management team in running a highly successful city… Show more Was part of The Pelican Group owned by Whitbread Plc-Waiter-Barman/barista-Kitchen Porter/Assistant -Catering/Chief Assistant-Cleaner-Administration -Shift running-Door/bookings supervisor -Cash Office-Produce purchaser-Local market research-Key holder-Team management, recruitment & general HR paperwork-Area staff welfare committee member -Any & all required duties to assist the management team in running a highly successful city centre restaurant/Bar/Café Show less

Cambridge, England, United Kingdom

United Kingdom

Sheffield, England, United Kingdom

This was an longer work experience while studying for HND at university level.As well as assisting with first line sample & diagnostic processing I was involved in a research project of quantity asbestos fibres in lung histological samples from a proven exposed professionals, post mortem.

Weymouth, England, United Kingdom

-Animal general care & husbandry-Sales, Retail & Merchandising -General advise

Weymouth, England, United Kingdom

I was involved with general lab duties for antibiotic detection within fresh & sea water sources whilst studying at college level. This was an ongoing research project using a variety of proven bacteria affected by a variety of commonly used antibiotics. This was to assist in providing qualitive data & diagnostic monitoring of the use of antibiotics entering the environment from both agricultural & biomedical sources.Antibiotic overuse is a constant concern in how resistance may… Show more I was involved with general lab duties for antibiotic detection within fresh & sea water sources whilst studying at college level. This was an ongoing research project using a variety of proven bacteria affected by a variety of commonly used antibiotics. This was to assist in providing qualitive data & diagnostic monitoring of the use of antibiotics entering the environment from both agricultural & biomedical sources.Antibiotic overuse is a constant concern in how resistance may occur in both a human general medical & agricultural livestock setting. Show less

Dorchester, England, United Kingdom

I acted as a General Lab Assistant whilst studying at College level.Tour of all the major departments of the Pathology Public Health Laboratories in a local hospital. Including, Heamatology, Clinical Chemistry, Medical Microbiology & Histopathology.

Diploma In Higher Education, Biomedical Science (Incorporating Some Animal Behaviour & Conservation Modules)

This course included modules within the Addenbrookes Microbiology pathology laboratories. During this course I choose elected modules.

Hnd, Science ( Applied Biology )

Project: Fresh water quality monitoring using Diatom population numbers & diversity. - Diatoms are both an indication of water quality &.

Btec National Diploma, Science ( Biology/Chemistry/Physics/ Maths )

Gcse, Science/ Double Science / Maths / Computer Studies/ Drama/ English Lit/ English Lang / Re / French