Rob G.
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Rob G. Email & Phone Number

Sealife Adventure Park Host - Admissions and Retail and Guest Experience and Operations at Merlin Entertainments
Location: Weymouth, England, United Kingdom 26 work roles 4 schools
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Current company
Role
Sealife Adventure Park Host - Admissions and Retail and Guest Experience and Operations
Location
Weymouth, England, United Kingdom
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Who is Rob G.? Overview

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Rob G. is listed as Sealife Adventure Park Host - Admissions and Retail and Guest Experience and Operations at Merlin Entertainments, a company with 4878 employees, based in Weymouth, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Rob G..

Rob G. previously worked as Sealife Adventure Park - Welcome & Admissions/ Guest Experience & Ops Host at Merlin Entertainments and Sealife Adventure Park - Retail Host at Merlin Entertainments. Rob G. holds Diploma In Higher Education, Biomedical Science (Incorporating Some Animal Behaviour & Conservation Modules) from Anglia Ruskin University.

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Merlin Entertainments

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Profile bio

About Rob G.

As a Guest Experience & Operations Host in Admissions & retail at Merlin Entertainments, I have been providing exceptional customer service, sales, and entertainment for over five years. I have a passion for biology, especially animal behavior and conservation, which I am surround by in my role at Sealife Adventure Park, one of the leading attractions within the company.I have developed skills in admissions, retail, queue management, complaint resolution, product and website booking advisement, and VIP experiences. I have also contributed to the fun, discovery, and education of the guests, by assisting with trail rewards, promoting feedback, and ensuring memorable moments. I enjoy working with a diverse and dynamic team, and I am always ready to support the leadership and assist with additional tasks when required. My goal is to deliver the best possible guest journey and satisfaction at every touchpoint.

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Rob G.'s current company

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Merlin Entertainments
Merlin Entertainments
Sealife Adventure Park Host - Admissions and Retail and Guest Experience and Operations
Weymouth, GB
Employees
4878
AeroLeads page
26 roles

Rob G. work experience

A career timeline built from the work history available for this profile.

Sealife Adventure Park Host - Admissions And Retail And Guest Experience And Operations

Weymouth, GB

Sealife Adventure Park - Welcome & Admissions/ Guest Experience & Ops Host

Current

Weymouth, England, United Kingdom

-Sales & Information-Duty senior host for information,1st line escalations, training & department oversee when required-Reception-Queue management-1st & last point of Guest journey -Product & website booking advisement-Assisting leadership team with additional tasks when required-Complaint resolution & escalation when required-Staff training-Door.

May 2018 - Present

Sealife Adventure Park - Retail Host

Current

Weymouth, England, United Kingdom

-Sales, upselling & soft selling-Stockroom-Retail till supervisor functions-Staff training -Visual merchandising-Stock replenishment-Shrink awareness-Loss prevention reduction-Ensuring all signage & pricing is correct at all times-Providing memorable moments assistance with trail rewards-Signposting & feeding back any guest end journey queries-Assisting.

Feb 2019 - Present

Pirate Adventure Mini Golf - Guest Experience/Ops Host

Current

Weymouth, England, United Kingdom

-Admissions-Retail of beverages, snacks & ice-cream-General golf course maintenance when required-Queue time slot management-Product experience advisement-Working unsupervised -Site & equipment cleaning-1st line complaint & escalation assistantance-Working within strict timeslot & capacity guidelines to ensure constant smooth flow of service for guest.

May 2018 - Present

Sealife Adventure Park & Pirate Adventure Mini Golf - "Your Voice Counts" Committee Member

Current

Weymouth, England, United Kingdom

-Department representive for staff forum-Advising leadership team of ongoing, outstanding, challenges & suggestions that may concern staff-Signposting staff to appropriate way of addressing their concerns-Championing communication-Staff social feedback requests

Jun 2019 - Present

Jurrasic Skyline (The Sealife Tower) & Sealife Express - Guest Exp. & Ops Host/ Welcome Host

Weymouth, England, United Kingdom

-Tickets, sales & information for the observation tower & land train-Tower queue & load supervison to ensure timely ride "departed" on time. Ensuring strick load capacity was observed at all times-Cross selling & upselling of Sealife packages-Retail & beverage sales working within challenge 25-Guest expectation management if tower ride "flights" had to be.

May 2018 - Aug 2019

Customer Service Store Associate

Weymouth, England, United Kingdom

Oct 2017 - Jan 2018

Global Customer Service Support Coordinator

Cambridge, Cambridgeshire, United Kingdom

I worked as staff cover during the redeployment of staffing to various departments while an ongoing project to centralise global offices to one system process.I used Oracle Databases for industrial printing tecnology flow including marking, coding, digital printers & inks. Liased & supported the logistics department in shipping solutions & overview. I was.

Jul 2016 - Feb 2017

Receptionist & Customer Service Facilities Coordinator

Ey

Cambridge, England, United Kingdom

Staff cover provided through Tate Recruitment Agency

Apr 2016 - Jul 2016

Customer Service Coordinator For The Cambridge Water Company

Cambridge, Cambridgeshire, United Kingdom

  • I worked during the transferring of customer accounts to the central office due to implementation of new software & process solutions. Therefore the department I worked in closed.Echo Managed Services Ltd provides.
  • Provide and excellent End to End service for customer… Show more I worked during the transferring of customer accounts to the central office due to implementation of new software & process solutions. Therefore the.
  • Provide and excellent End to End service for customer cases
  • Provide customers with understanding of their account and correspondence
  • Working on complex customer account queries, liaising with further departments to provide solutions
  • Investigate into customer queries and complaints, using knowledge and initiative to gain a full understanding and relating that back to the customer in a professional manner
Jun 2015 - Mar 2016

Customer Service Specialist & Duty Receptionist

Cambridge, England, United Kingdom

Initially through Reed Recruiting on a temporary basis till secured under a direct fixed term contract to cover further staff maternity leaveI had regular day to day contact with the following departments to process life science biological & bioscience product orders & queries.Scientific & Account Support, Supply Chain, logistics, FedEx, Accounting &.

Oct 2014 - May 2015

Customer Service Coordinator For Excell Group

Cambridge, England, United Kingdom

Excell Business Systems ( now acquired & folded into The Wavenet Group )Telecommunications systems, managed hosted services, lines & calls, Internet & fibre solutions. -Installation Coordinator-Project Coordinator-Maintenance Coordinator -Service Assurance Coordinator-Network Coordinator-Hosted & Managed Services Coordinator-VIP Client Service Response.

Jun 2011 - Sep 2014

Customer Service Care Executive

Cambridge, England, United Kingdom

-Developing client relationships -Training hotels on webportal-Coordinatoring email communications-Complaint investigation & resolution-Hotel room sales-Guest review screening & identifying trends which may require Account Manager intervention-International call handling contact centre-High volume, kpi & standards driven customer response & complaint.

Sep 2004 - May 2011

Customer Service Account & Sales Executive

Cambridge, England, United Kingdom

-Play.com-Jigsaw Customer Management-Active Hotels Ltd-Telesales-Account payment verification-Product advisement-Order flow processing

Jul 2003 - Sep 2004

Data Entry & Customer Service Account Officer At Rural Payments Authority ( Defra )

Cambridge, England, United Kingdom

During the final stages of consolidation & moving of Arable Crop Payment Scheme for farmers to another office.This involved data entry, account reconciliation by contacting client farmers & file record note keeping. This required attention to detail, problem solving & process compliance.Nearer the end of the project cover I assisted with preparing the.

Apr 2003 - Jul 2003

Customer Account Admistrator At Cambridge Gas & Electricity

Cambridge, England, United Kingdom

During the final stages of the company entering administration I assisted with back office processing of final billing accounts for gas & electricity utility customer accounts.This involved reconciling meter reads with the national meter records, next supplier & previous.Various data entry, account investigation & outbound B2B calls.I progressed from.

Jan 2003 - Apr 2003

Customer Account Advisor

Cambridge, England, United Kingdom

I processed counter day to day transaction on behalf of customers. Answered account queries. This was a heavy cash transaction of building society customer accounts, use of in-house database and record keeping.I worked within process, confidentially & performed my duties inline with company, banking & financial services code of conduct & processes.I.

Jul 2002 - Dec 2002

Duty & Assistant Manager

Loch Fyne Seafood & Grill

Cambridge, England, United Kingdom

-Recruitment, HR admin, staff performance management.-Cash office-Key holder

Feb 2002 - Jul 2002

Duty Manager & Supervisor

Cambridge, England, United Kingdom

Was part of The Pelican Group owned by Whitbread Plc-Waiter-Barman/barista-Kitchen Porter/Assistant -Catering/Chief Assistant-Cleaner-Administration -Shift running-Door/bookings supervisor -Cash Office-Produce purchaser-Local market research-Key holder-Team management, recruitment & general HR paperwork-Area staff welfare committee member -Any & all.

May 1997 - Jan 2002

Customer Service Store Associate (Cast Member)

Cambridge, England, United Kingdom

Jun 1997 - Aug 1998

General Maintenance & Administration Assistant

Dorset Caravan Maintenance
Jun 1995 - May 1997

Catering/Events/Activities Assistant

Various

United Kingdom

Jun 1993 - May 1997

General Medical Laboratory Assistant ( Histopathology )

Nhs

Sheffield, England, United Kingdom

This was an longer work experience while studying for HND at university level.As well as assisting with first line sample & diagnostic processing I was involved in a research project of quantity asbestos fibres in lung histological samples from a proven exposed professionals, post mortem.

Apr 1994 - Jun 1994

Pet Shop & Aquarium Customer Service Store Associate

Weymouth, England, United Kingdom

-Animal general care & husbandry-Sales, Retail & Merchandising -General advise

Sep 1990 - Sep 1993

General Aquatic Microbiology Laboratory Assistant

Ministry Of Agriculture Food & Fisheries Uk

Weymouth, England, United Kingdom

I was involved with general lab duties for antibiotic detection within fresh & sea water sources whilst studying at college level. This was an ongoing research project using a variety of proven bacteria affected by a variety of commonly used antibiotics. This was to assist in providing qualitive data & diagnostic monitoring of the use of antibiotics.

Oct 1991 - Nov 1991

General Medical Laboratory Assistant ( General Pathology )

Nhs

Dorchester, England, United Kingdom

I acted as a General Lab Assistant whilst studying at College level.Tour of all the major departments of the Pathology Public Health Laboratories in a local hospital. Including, Heamatology, Clinical Chemistry, Medical Microbiology & Histopathology.

Mar 1991 - Apr 1991
Team & coworkers

Colleagues at Merlin Entertainments

Other employees you can reach at merlinentertainments.biz. View company contacts for 4878 employees →

4 education records

Rob G. education

Diploma In Higher Education, Biomedical Science (Incorporating Some Animal Behaviour & Conservation Modules)

This course included modules within the Addenbrookes Microbiology pathology laboratories. During this course I choose elected modules from.

Hnd, Science ( Applied Biology )

Project: Fresh water quality monitoring using Diatom population numbers & diversity. - Diatoms are both an indication of water quality &.

Btec National Diploma, Science ( Biology/Chemistry/Physics/ Maths )

Weymouth College
FAQ

Frequently asked questions about Rob G.

Quick answers generated from the profile data available on this page.

What company does Rob G. work for?

Rob G. works for Merlin Entertainments.

What is Rob G.'s role at Merlin Entertainments?

Rob G. is listed as Sealife Adventure Park Host - Admissions and Retail and Guest Experience and Operations at Merlin Entertainments.

Where is Rob G. based?

Rob G. is based in Weymouth, England, United Kingdom while working with Merlin Entertainments.

What companies has Rob G. worked for?

Rob G. has worked for Merlin Entertainments, Tk Maxx, Domino Printing, Ey, and Echo Managed Services.

Who are Rob G.'s colleagues at Merlin Entertainments?

Rob G.'s colleagues at Merlin Entertainments include Allyson Kim, Andy Coburn, Matthew Laker, David Lopez Miet, and Joe Tucker.

How can I contact Rob G.?

You can use AeroLeads to view verified contact signals for Rob G. at Merlin Entertainments, including work email, phone, and LinkedIn data when available.

What schools did Rob G. attend?

Rob G. holds Diploma In Higher Education, Biomedical Science (Incorporating Some Animal Behaviour & Conservation Modules) from Anglia Ruskin University.

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