Rob Porter Email and Phone Number
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Based on strong technical experience, I personally have a successful track record in the management of:• Sales (both Business Development & Account Management)• Program Management• Pre Sales Support• Client Services (ITIL Foundation Certified)• Vendor & Integrator selection• Staff & Team Building• Product Marketing• Channel Management / Distribution• Process engineering & Documentation Quality AssuranceI am now focused on growing UC Architects and the relationships with our partners and customers
Customer Science Group
View- Website:
- customerscience.com.au
- Employees:
- 9
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Founding Director - UcaCustomer Science Group May 2024 - PresentSydney, New South Wales, Australia
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Managing Director, Uca - Customer Science GroupCustomer Science Mar 2022 - PresentSydney, New South Wales, Australia
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DirectorUca Aug 2011 - Mar 2022Sydney, AustraliaUCA have been active with independent contact strategy reviews, RFP creation, Vendor Selection, negotiating vendor and carrier contracts, program management, reviewing and recommending IT Support structures, Quality Assuring new vendor products including custom delivery of training, to name a few….Expectation must be agreed, communicated and delivered every time. This is our mandate. Put simply we provide Design, Management and Training services for Unified Communications & Contact Centre Technology. -
Head Of Business DevelopmentTeleapps Jul 2013 - Jun 2016Sydney, Australia -
Solutions Architect - Ca Technologies Business DevelopmentWestcon-Comstor Australia Jul 2012 - Apr 2013Sydney, AustraliaDeveloping awareness of CA Technologies throughout WestconGroup's mature distibution channel across Australia. Initial focus on CA NetQoS portfolio of products which includes tight integration with Cisco CM, Avaya Aura SM/CM and Microsoft Lync. Visit http://www.ca.com/au/ -
Client Service Engagement ManagerNsc Enterprise Solutions Jul 2009 - Aug 2011Sydney, AustraliaRobs unique account management skills lead him to take on a leading role as a Client Engagement Manager within NSC’s Managed Service division. He was most recently responsible for David Jones, Department of Defence and News Limited accounts.
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Senior Account ManagerNsc Enterprise Solutions Nov 2006 - Jun 2009Sydney, AustraliaManaged numerous high profile accounts such as The Australian National University, Jones Lang LaSalle, Lloyds Bank, Credit Suisse, Meryl Lynch, Department of Defence and others. This was Rob’s first dedicated sales position whereby he exceeded targets with year-on-year growth within existing and new accounts in a declining economy two years running. He also coached up-and-coming Sales Cadets.
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DirectorEzable Pty Ltd Feb 2004 - Nov 2006Ezable was originally set up to introduce new technology Vendors to Australia positioning Australia as the gateway into Asia Pac. Business an technology consulting services were also provided
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Technology Consultant – Program ManagerCommander Australia Pty Ltd Aug 2005 - Oct 2006Providing the following consulting services:-Consulting and business development focused primarily on the Siemens product portfolio-Implementing resource management systems for a national consulting team while analyzing business process from initial quote through to implementation stages Responsible for:-Managing a national Project Management team implementing Enterprise solutions based on Siemens, Nortel and Cisco technologies. -
Consultant – Business DevelopmentRjp Consulting Sep 2003 - Jun 2004Provided the following consulting services:- Voice network engineering for medium to large Enterprise Networks- Pre-Sales product support for Alcatel and Avaya Enterprise portfolios- Contact Centre & CRM technologies.- Strategic business panning to vendor partner/reseller to ensure correct alignment with current technology and market trends.- Educating customers in the area of VoIP technology and the impact to their business.- Analysis of Security technologies and local/regional markets.
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Product Marketing Manager (Enterprise Networking Division)Alcatel - Australia May 2002 - Aug 2003Responsible for:- Australia & New Zealand- 13M USD Revenue Target- Introduction of new product to AUS/NZ- Limited Pre-Sales Technical Support- Training of Business Partner Sales Staff- Management of product life cycle- Main interface between Alcatel Business Partners and Product Marketing / R&D which are based in France- Pricing strategy for Australia and NZ- Business Development identifying and matching new Business Partners- Introduction of the Alcatel Application Partner Program in AUS/NZ -
Commercial Product Line Manager For Internet On AirSiemens Ag, Munich Germany 2001 - 2002(Visionary product set under the Mobile Internet Division)Responsible for:- 14 Mil Euro development budget- Creation of Product Business Cases- Pricing strategy and structure- OEM selection- Cost control -
General Manager Design & Implementation - South PacificAvaya Jul 1999 - Jan 2001-Managed a team of 22 associates comprising of Design Specialists/Engineers, PSO Call Centre Consultants and Software Developers/integration experts. -Responsible for solution design, technical assurance and implementation of over US$100M worth of business annually. -The team supported both indirect markets for South Pacific while also supporting the direct sales force in Australia.-Reporting to the COO for South Pacific -
Regional Sales Design Centre Manager – South Pacific & JapanLucent Technologies Jan 1997 - Jun 1999-Managing a team of 14 Systems Consultants and Design Specialists/Engineers. -This position was responsible for solution design & technical assurance of over US$100M worth of business annually. -The team supported indirect markets in both Australia and Japan while also supporting the direct sales force in Australia.-Reporting to the Regional Design Centre Director and COO for South Pacific
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Technical Marketing ManagerLucent Technologies 1996 - 1997-Managed a Pre-Sales Technical Support team responsible for solution design & technical assurance of all business in the South Pacific.-Managed a Technical Product Introduction team responsible for the release of all new products & offers in the South Pacific region-Reported to the National Marketing Manager
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Systems Consultant / Sales Support EngineerAt&T Australia Pty Ltd 1993 - 1996-First person assigned to this position in Australia-Responsible for solution design & technical assurance of all business in the South Pacific-Reported to the National Sales / Marketing Manager
Rob Porter Skills
Rob Porter Education Details
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Campbelltown High
Frequently Asked Questions about Rob Porter
What company does Rob Porter work for?
Rob Porter works for Customer Science Group
What is Rob Porter's role at the current company?
Rob Porter's current role is General Manager of UCA - Customer Science Group.
What is Rob Porter's email address?
Rob Porter's email address is ro****@****.com.au
What is Rob Porter's direct phone number?
Rob Porter's direct phone number is +6113008*****
What schools did Rob Porter attend?
Rob Porter attended Campbelltown High.
What skills is Rob Porter known for?
Rob Porter has skills like Contact Centre, Voip, Avaya, Managed Services, Account Management, Contract Negotiation, Pbx, Telephony, Sip, Ip, Call Center, Lan/wan.
Who are Rob Porter's colleagues?
Rob Porter's colleagues are Doug Den Mulder, Andrew Goodwin, Info Customer Science, Jo Rappolt, Catherine Larroche, Bill Vargas, Matt Johansson.
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Rob Porter
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Rob Porter GAICD
Fannie Bay, Nt1airservicesaustralia.com -
1landcareaustralia.com.au
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