Robert Thornton Email & Phone Number

Leeds, United Kingdom

Working with senior stakeholders to lead the creation of a digital learning library to support the life cycle of both new and existing customers. Using research and analytics to create an effective and innovative solution that will minimize customer contact but maximise customer experience. Consulting with all areas to create a deployment strategy. Assessing the client’s development needs and creating storyboarding solutions. Dealing with client queries both internal and external. Liaising with the Digital Learning Executive and other key stakeholders/SMEs.

Bradford, West Yorkshire, United Kingdom

Working in an agile project environment, to implement the role out of a new ERP system across Morrisons manufacturing. Planning and creating interactive and engaging end to end classroom and virtual training solutions. Working at all levels to build engagement with Stakeholders, through to hands-on and virtual approaches with the end user. Working alongside the software development team to ensure the user experience and testing plan was effective. Acting as subject matter expert and supporting the role out of the solution into the live environment via train the trainer across multiple sites.

Leeds

• Managing, scoping, designing, delivering and evaluating a high profile product launch across all business areas within O2.• Managing and delivering multiple projects simultaneously in a consistent and professional manner.• Developing and delivered training solutions to meet skills gaps and growth requirements• Design and delivery of complex systems training across all UK sites and some outsource partners.• Analysing and evaluated the success of all training solutions in order to improve the delegate learning experience. • Supporting the production of training management information by ensuring course information is input correctly and in a timely manner • Supporting the success of the team's quality and efficiency by actively raising ideas and contributing to the resolution of issues• Building effective working relationships with peers and key business partners across all sites, business segments and functional areas• Supporting colleagues via knowledge-share, up skill and briefings• Delivering Train the Trainer sessions to ensure peer knowledge is maintained and updated• Facilitating training events, energisers and workshops according to business requirements

Bachelor Of Technology (Btech), Computer Hardware Technology/Technician

Education record