Rob Justice Email & Phone Number

Plano, Texas, Us

Direct Reports: 5 managers.Indirect Reports: 52 Implementation Consultants; 8 Implementation Analysts

Plano, Texas, Us

Direct Reports: 3 managers.Indirect Reports: 35 Implementation Consultants Managerial Trust: Forged robust relationships and nurtured trust with managerial staff, facilitating seamless collaboration vital for successful strategy implementation.Direct Reports Engagement: Instituted step-level conversations with indirect reports, leveraging insights into daily challenges to enhance operational efficiency.Team Specialization: Orchestrated team specialization, elevating client service, improving flexibility, and maximizing expertise for exceptional service delivery.Forecasting Success: Improved forecasting, achieving a three-month booking forecast by November 2023, surpassing commitments by 17%, increasing billable hours by 2.8%.Revenue Augmentation: Contributed to a 115% surge in billable change orders compared to the previous year.Individualized Performance Goals: Successfully set and tracked personalized goals for all team members, reducing escalations and showcasing adept problem-solving.Soft Skills Training: Introduced comprehensive soft skills sessions, enhancing communication, listening, time management, and client interaction capabilities.Quarterly Summits: Initiated knowledge-sharing summits, improving teamwork, project scheduling, and cooperation.Real-time Feedback and Task Force Leadership: Focused on continual improvement by providing immediate feedback and leading a task force to streamline the Acknowledge Document review process.

Washington, District Of Columbia, Us

Direct Reports: 21, including Managers, Supervisors, Project Managers, Instructional Designers, Content Developers, System Administrators, Digital Adoption Specialists, Media Production Specialists.Manage client service delivery five separate lines of business – Design, Learning & Development, Digital Transformation, Media & Production Services, and the Department of Commerce System Administration support.Started a new area of service for eSkillz in Digital Transformation by partnering with WalkMe.Established an individualized performance improvement plan for all team members – previously not done at eSkillz. Created a mentoring program for team members focusing on the development of soft skills, as well as a formalized Project Management Training program.Increased revenue of the largest eSkillz account by over $750k by improving upsell skills of team members.Partnered with sales to improve the sales process for all lines of business by establishing processes and procedures and areas of responsibility.

Santa Monica, Ca, Us

Responsible for Public Sector client success including all revenue generation and growth.

Santa Monica, Ca, Us

Direct Reports: 13, including Implementation Consultants, Managed Services Consultants, Engagement Managers, Client Success Managers.Expertise: Manage client service delivery for SaaS-based Learning and Talent software implementations. Project oversight for national service delivery team and partners supporting Public Sector clients.Notable Achievements:Exceeded revenue targets for most recent 13 of 14 quarters.Created transformational Customer Success team that: Ensured clients had a positive implementation experience that would generate renewals; Established best practices for our partners and clients; Conducted continuous monitoring of the overall health of the client experience; and Secured that Go Lives were on time while providing intervention and escalation support for at‐risk situations.Leadership responsibility for day to day operations of largest three client implementations in Cornerstone history.

Columbia, Md, Us

Direct Reports: 140, including Project Managers, Instructional Designers, Graphic Artists, Courseware Programmers, Quality Assurance Reviewers, Multimedia Specialists.Expertise:Overall leadership, management, career development and supervisory functions for all staff. Achieved profit and loss targets for $20M Income Statement.Notable Achievements:Sustained YoY improvement in both revenue and profit over an 8-year period of leadership. Improved bottom line performance 68% in 2012 and 92% in 2013. Developed Hyper-Development content creation process for Microsoft enabling a 30-minute e-learning course to be developed in under 2-weeks cutting development time in half.Originated formal content development processes and responsibilities to ensure standardization of project lifecycle at both the group and individual account levels across three geographical locations and multiple virtual locations.Recipient of 16 Brandon Hall Awards from 2012 – 2014 for Excellence in Learning and Content Development.Awarded three major outsourcing accounts for content development for Microsoft, PNC Bank, and SunTrust worth in excess of $95M over a three-year period, with option years.

Columbia, Md, Us

Lead Project Manager for Federal Clients FAA, DOT, National Institute of Corrections, Bureau of Prisons, Naval Submarine Learning Center, NASA, and Office of the Comptroller Currency.Developed a detailed production plan template for project managers to use in order to analyze the duration and profitability of their projectWorked with each client to establish specialized development processes, while also supporting each of the key development initiatives.Responsible for managing assigned projects, by coordinating the efforts of project team members, while meeting the customer and company expectations.Responsible for developing all statements of work, schedules, pricing analysis, and labor analysis for projects under direct control.

Columbia, Md, Us

Developed, wrote, and edited material for interactive courseware training products. Oversaw the production of all graphics, animations, photos, and videos for all computer-based training products.Conducted research including interviews with production, maintenance, and engineering personnel and read journals, reports and other material to become familiar with product technologies and production methods.Organized material and completed writing assignments according to designated standards regarding order, clarity, conciseness, style, and terminology.Responsible for developing comprehensive user’s guides for computer-based applications. Responsible for managing all of the company’s submarine sonar projects deliverable to the United States Navy.Responsible for delivering stand-up classroom training to corporations on various topics.

Washington, Dc, Us

Instructor - Naval Submarine SchoolResponsible for providing curriculum development and on hands training in both theory and application of strategic submarine missions for frontline submarine units.Key AchievementsCertified as Master Training Specialist by the Chief of Naval Education and Training; an achievement that only the top 10% of all Naval instructors obtain.Awarded Instructor of the Month for December 1997 at the Naval Submarine School.Served as board member for the Master Training Specialist program at the Naval Submarine School, in order to assure top quality instructors are recognized. Conducts training and evaluates personnel in instructional techniques and methodology.Trained over 200 students advanced sonar theory, oceanography, and acoustic intelligence while maintaining the lowest student attrition rate recognized by immediate superiors.Developed curriculum for course revision for six topics including revising the testing in order to accommodate new naval standards for Sonar Employment.