Robert K. Email & Phone Number

Oviedo, Fl, Us

• Leadership - Responsible for 3 teams responsible for auditing new product and promotion reference data, resolving service order data issues, and invoicing third-party business partners.• Change Mgmt. - Successfully transitioned team to Verizon's hybrid workforce model while also posting repeat YoY performance increases.• Business Continuity Mgmt. - Establish actions for organizational resilience during major incidents to mitigate interruptions to daily operations.• Project… Show more • Leadership - Responsible for 3 teams responsible for auditing new product and promotion reference data, resolving service order data issues, and invoicing third-party business partners.• Change Mgmt. - Successfully transitioned team to Verizon's hybrid workforce model while also posting repeat YoY performance increases.• Business Continuity Mgmt. - Establish actions for organizational resilience during major incidents to mitigate interruptions to daily operations.• Project Management - Identify dept. impacting projects, align resources, communicate objectives, import work, clear roadblocks, and communicate status to leadership.• SOX Control Coordinator - Partner with teammates, Risk Management, and external auditors to ensure department-wide controls are cared for appropriately and in a timely manner. Show less

• Leadership - Responsible for ~22 FTE's across 2 teams working to identify, prevent, and resolve revenue leakage associated with new Fios products/promotions and copper phone service orders. ◦ Audited, deployed and tested 2,873 broadband product changes. ◦ Validated 9,412 production accounts. ◦ Recovered $3.7MM in LEC revenue.• Change Mgmt. - Successfully transitioned team to Verizon's remote/hybrid workforce model while also posting repeat YoY performance… Show more • Leadership - Responsible for ~22 FTE's across 2 teams working to identify, prevent, and resolve revenue leakage associated with new Fios products/promotions and copper phone service orders. ◦ Audited, deployed and tested 2,873 broadband product changes. ◦ Validated 9,412 production accounts. ◦ Recovered $3.7MM in LEC revenue.• Change Mgmt. - Successfully transitioned team to Verizon's remote/hybrid workforce model while also posting repeat YoY performance increases.• Business Continuity Mgmt. - Establish actions for organizational resilience during major incidents to mitigate interruptions to daily operations.• Project Management - Identify dept. impacting projects, align resources, communicate objectives, import work, clear roadblocks, and communicate status to leadership.• SOX Control Coordinator - Partner with teammates, Risk Management, and external auditors to ensure department-wide controls are cared for appropriately and in a timely manner.• Process Improvement - Led adoption of new testing tools, championed migration to new work queue platform, created org-wide Confluence site, and consolidated disparate knowledge repositories.• Engagement Focus - Review employee surveys, identify areas of improvement, create and execute action plans, and review results with the team and leadership.• Performance Management - Partnered with employees to evaluate performance, engagement, and career progression. Show less

• Leadership - Responsible for a team of ~5 FTE's auditing Wireline broadband products and promotions prior to, and post, production launch.• Testing - Designed and executed system, acceptance, and production test cases targeting both progression and regression scenarios.• SOX Control Evaluator - Partnered with Risk Management and external auditors to ensure product change request data was appropriately validated and documented.• Project Management - Engaged in at-risk projects… Show more • Leadership - Responsible for a team of ~5 FTE's auditing Wireline broadband products and promotions prior to, and post, production launch.• Testing - Designed and executed system, acceptance, and production test cases targeting both progression and regression scenarios.• SOX Control Evaluator - Partnered with Risk Management and external auditors to ensure product change request data was appropriately validated and documented.• Project Management - Engaged in at-risk projects, evaluated outstanding issues, assisted with resolutions, and provided updates to senior leadership.• Process Improvement - Redesigned testing process flow, standardized IR management, and introduced SQL utilization for procuring testing data points.• Digital Transformation - Created a knowledge repository in Confluence and Google Drive to increase transparency, leverage data visualizations, and streamline onboarding and training efforts.• Performance Management - Partnered with employees to evaluate performance, engagement, and career progression. Show less

Lake Mary, Fl

• Leadership - Responsible for a team of ~12 FTE's and contingent workers supporting a wide range of critical projects impacting the wireline Billing Operational Data Store.• Project Management - Ensured the completeness and accuracy of all billing (Revenue & Tax) and sub-ledger data (A/R) for all Finance projects that impacted the Wireline domain.• Production Support - Responsible for processing and reporting on all wireline A/R data (15 A/R systems ~$2.5 billion in monthly… Show more • Leadership - Responsible for a team of ~12 FTE's and contingent workers supporting a wide range of critical projects impacting the wireline Billing Operational Data Store.• Project Management - Ensured the completeness and accuracy of all billing (Revenue & Tax) and sub-ledger data (A/R) for all Finance projects that impacted the Wireline domain.• Production Support - Responsible for processing and reporting on all wireline A/R data (15 A/R systems ~$2.5 billion in monthly receivables).• End-user Support - Actively engaged with partners in Rev. Accounting, FP&A, Tax, and Bill to Cash to assist with variance investigation, report customization requests, and SQL assistance.• Digital Transformation - Created a knowledge repository in Confluence and Google Drive to increase transparency, leverage data visualizations, and streamline onboarding and training efforts.• Process Improvement - Identified team-based areas of opportunities (Testing Strategy & ETL Rule Audit) that focused on process normalization and standardization.• Performance Management - Partnered with employees to evaluate performance, engagement, and career progression. Show less

Lake Mary, Florida

• Leadership - Responsible for a team of ~4 FTE's charged with auditing wireline Fios master data and customer segmentation for both internal and external reporting.• Project Management - Owned a cross-functional audit process ensuring data completeness and accuracy all Fios products/services (40+ billers, 370+ billing cycles, ~3$ billion in monthly revenue).• Process Improvement - Led the reengineering of a manual data mapping process resulting in automated business rule look-ups… Show more • Leadership - Responsible for a team of ~4 FTE's charged with auditing wireline Fios master data and customer segmentation for both internal and external reporting.• Project Management - Owned a cross-functional audit process ensuring data completeness and accuracy all Fios products/services (40+ billers, 370+ billing cycles, ~3$ billion in monthly revenue).• Process Improvement - Led the reengineering of a manual data mapping process resulting in automated business rule look-ups, versioning control, workflows, push notifications, and archiving.• Data Quality Assurance - Traced data anomalies to the offending system or process and partnered in resolving said issue(s).• Data Oriented - Audited reports for data correctness and precision on thousands of monthly wireline account transfers and product/service data updates.• Performance Management - Partnered with employees to evaluate performance, engagement, and career progression. Show less

Orlando, Florida Area

• Leadership - Responsible for the performance, engagement, and career progression of 5 employees.• Performance Management - Partnered with employees to evaluate performance, engagement, and career progression. Led difficult conversations to address areas of improvement and creation of improvement plans.• Career Mentoring - Provided team members with the resources and training to meet desired career goals.

Orlando, Florida Area

• Leadership - Responsible for coaching, technical development, and work deliverables of ~20 FTE's• Project Management - Managed multiple cross-functional teams serving a portfolio of Health and Welfare clients generating revenues in excess of $2.5 million annually.• Technical Lead - Primary subject matter expert for client provisions, web content (HTML, CSS, XML), and system specifications.• Client Management - Consulted clients on system capabilities, best practices, and project… Show more • Leadership - Responsible for coaching, technical development, and work deliverables of ~20 FTE's• Project Management - Managed multiple cross-functional teams serving a portfolio of Health and Welfare clients generating revenues in excess of $2.5 million annually.• Technical Lead - Primary subject matter expert for client provisions, web content (HTML, CSS, XML), and system specifications.• Client Management - Consulted clients on system capabilities, best practices, and project status.• Quality Assurance - Reviewed system development artifacts, provided sign-off, and migrated code to test and production environments. Show less

Orlando, Florida Area

• Analysis - Provided service specific expertise for data, foundation, and systems analysis to create comprehensive analysis specifications.• Test Plan Development - Designed test plans to verify system functionality and ensure stability across the database.• Coaching - Assisted on- and off-shore associates with system configuration and client provisions. Facilitated Aon Hewitt's web setup training course.• Configuration/Testing Review - Evaluated system configuration/testing made… Show more • Analysis - Provided service specific expertise for data, foundation, and systems analysis to create comprehensive analysis specifications.• Test Plan Development - Designed test plans to verify system functionality and ensure stability across the database.• Coaching - Assisted on- and off-shore associates with system configuration and client provisions. Facilitated Aon Hewitt's web setup training course.• Configuration/Testing Review - Evaluated system configuration/testing made by Setup Configuration Analysts. Show less

Orlando, Florida Area

• System Configuration - Configured systems to meet analysis specifications and provided in-depth documentation of setup procedures.• Test Plan Execution - Ran scenarios to test the stability and accuracy of system and code changes.• Issue Resolution & Debugging - Analyzed and debugged configuration errors and defects.• Web Configuration & Deployment - Tailored custom web pages to client specifications and migrated pages to client facing databases.

Mba, Mis

Relevant Course Work: · Advanced Database Administration · Information Systems Usability · Advanced System Analysis & Design ·.

Bs, Mis

Relevant Course Work: · Systems Analysis, Design, & Implementation · Database Management · Distributed Information Systems · Systems.