Robert Krause Email & Phone Number

Parker, Co, Us

Colorado, United States

Colorado, United States

Englewood, Co

Responsible for systems support consisting of incident tracking and resolution as well as development of troubleshooting documentation and incident resolution workflow. This role serves as an escalation point for System Administrators, other operations teams and application analysts in resolving Windows Server related issues. The role also provides engineering support to platform specific projects.

Centennial, Co

Parker, Co

Provide computer, network and security consulting including support services for small businesses.

9195 E Mineral Ave, Centennial, Co

Managed a team of six employees with a budget of $1.6+ in providing network, data, telephony and radio communications for 400 employees at 20 locations.• Chosen as IT lead of the newly merged organization.• Reduced annual costs $40,000+ by initiating and overseeing audit of phone costs and bills. • Initiated and managed re-engineering of Polycom video conferencing system to incorporate 20 locations supporting HD, video-on-demand, distance learning and external bridging capabilities. • For five straight years came in under budget while maintaining highest quality and uptime.• Reduced emergency response times by overseeing development, testing and implementation of a text-to-speech fire station alerting system.• Initiated and oversaw T-1 replacement with a Metro Optical Ethernet at ten locations not capable of Wireless WAN including fail-over capabilities between primary data-center and DR site and increased bandwidth by a factor of 6.• Initiated and oversaw DR capabilities by implementing SAN and VMware replication between Primary data-center and DR site.• Ensured no operational down time by proactively scheduling and managing consolidation of IT systems as a result of merger.• Initiated and managed construction of a 35’ communications tower to enhance Wireless WAN.• Raised departmental productivity by developing and implementing policies and procedures for IT systems.

10235 S Parkglenn Way, Parker, Co

Managed a team of three employees, with a multi-million dollar budget, in providing network, data, telephony and radio communications for 140 employees at 9 locations.• Managed replacement of aging seven site ATM network and PBX infrastructure with a converged IP telecommunications system featuring Cisco Systems networking hardware and Unified messaging; reducing phone bill by 60%.• Implemented volume licensing for Microsoft and Adobe software; reducing cost by $35,000 annually.• For six straight years came in under budget while maintaining highest quality and uptime.• Reduced email volume (and associated costs) 94% and improved email performance by implementing SPAM filtering solution. • Eliminated recurring cost of T-1 circuits and increased bandwidth by implementing a Wireless WAN solution at ten locations with a ROI of 27 months and annual savings of $30,000.• Initiated and managed installation of security card system at 8 locations.• Initiated and managed construction of a 100' communications tower to provide redundancy in the Wireless WAN and VHF radio backup operations of the state 800MHz DTR system.• Implemented and replaced Picture-Tel video conferencing with Polycom IP endpoints at 8 locations.• Designed communication infrastructure of new HQ building and managed move of data-center to new HQ building.

10795 N Pine Drive, Parker, Co 80138

Managed network, data, telephony and radio communications for 115 employees at 6 locations.• Developed and implemented an inventory replacement program.• Expanded data-center and created resiliency by introduction additional servers thus reducing the number of services running on a single server.

Englewood, Co

Worked as a territorial engineer responsible for high-level service calls including network servers being down.• Earned Microsoft MCSE Certification (4 core tests, TCP/IP and Exchange)• Served a six month assignment as lead engineer responsible for maintaining 16 Compaq servers, creating and carrying out preventative maintenance plan for 60+ printers, tracking inventory and repairing desktop computers from a pool of 1000.

Englewood, Co

Worked as a territorial engineer responsible for service calls on PC’s, Macintosh’s and printers.Also worked on short term projects from help desk to systems rollout.

Denver, Co

Promoted to National Technical Services Manager through Inacom's acquisition of Computer Access.• Responsible for support, maintenance and administration of a mixed Novell and Microsoft LAN/WAN environment including remote access support. The WAN spanned 11 cities with Novell servers in all locations and Microsoft servers in 2 locations.

Englewood, Co

• Earned Novell CNE certification.• Quality Assurance sign-off of all rental and lease orders.• Handle advanced service calls and high-level phone support.• Automated the installation of software for rentals and leases.• Scheduled and trained field technicians. • Responsible for inventory control.

Englewood, Co

• Earned CompTIA A+ Service Technician certification.• Responsible for configuration and testing of all rental and lease orders.• Handle phone support calls.

Englewood, Co

• Responsible for delivery, setup, troubleshooting and tear down of rental and leased computer orders.• Help with configuration of rental and lease orders.