- Lead a team focusing on endpoint management, application development, automated issue resolution, and technical support for both internal and external stakeholders to the tune of 1000+ sites and 14,000+ endpoints.- Lead development efforts for an internal AWS based application for automated remote configuration of Windows PCs.- Collaborated with various business units to improve internal processes related to technical support case reduction, efficient and effective sales conversations, and CRM workflows related to client service offerings.- Managerial duties: OKR goal setting and tracking, performance reviews, professional development- Maintained responsibilities of our production imaging environment and custom client image build requests into 2023. Conducted smooth transition of responsibilities to the Hardware Engineering team.- Played an integral role in our facility move by way of assessing infrastructure needs, power mapping, as well as the design and construction of our hardware testing environment.

- Responsible for the maintenance of the FWI production imaging environment and creation of custom client Windows images- Conducted hardware/software Quality Assurance testing, certifications, and verifications of the following: - Windows 7/10, BrightSign, Android, Samsung SSP, LG WebOS- Provided remote and on-site support for client escalations and internal Field Services team- Subject matter expert for PointGrab sensor global client implementations

- Quickly established role as a key member of the organization by building strong interpersonal relationships and providing prompt, reliable support of all contact center operations - voted employee of the month within six months of employment- Administration of VDI, AD, Exchange/O365, MDM, AV, and Windows imaging environments- Lead LCM efforts, including a site-wide Windows 10 implementation, hardware/software procurement, and asset management- Established support model for employee onboarding as part of an organizational acquisition

- Managed critical incident response events and processes, minimizing business impact by restoring normal service operations- Coordinated project tasks across multiple lines of business utilizing various applications, systems, and groups- Leveraged tactical decision making by providing analysis of performance metrics to identify key trends- Participated in all Incident, Problem, and Change Management operations, tracked and documented via ServiceNow

Job Responsibilities- Trained, supported, and collaborated with over 500 global employees and cross-functional teams- Established and maintained vendor relationships for system/applications procurement, data center hardware upgrades, maintenance.- Lead the installation, configuration and support of MDT implementation, including the creation of all images for end user deployment.- Assisted with the implementation and management all global devices of the organizations MDM platform (MobileIron).Technical Skills- MobileIron user and device administration, iOS application deployment and management.- MDM (Mobile Device Management) configuration and troubleshooting – iOS.- Windows 7 image creation, testing, preparation and deployment via WDS/MDT- MDT configuration and deployment.- FrontRange Solutions DSM console configuration, deployment, and management.- FrontRange Solutions HEAT deployment.- AD user management and Active Roles Console administration.