Rob Kugelman Email & Phone Number

New York, Ny, Us

Greater New York Area

Tasked with growing US Government for Nokia Bell Labs. Responsibilities include identifying strategic funding opportunities aligned with research objectives. Develop overall Business Development process including relationship and sales channel management.

Murray Hill, Nj

Responsible for the overall strategy, development & execution of Nokia Bell Labs Global Intern & STEM programs.

Greater New York City Area

Global Strategic Account Planning Director, Current Murray Hill, New Jersey, USATasked with the design, creation, implementation & management of new Global Strategic Account Planning program. Responsibilities included development & implementation of design of Strategic Account Plan, Process, Repository, Automation and Program Improvements. Established Global Strategic Account Planning methodology across the company. Supported the creation of over 160 Strategic Account Plans. Developed and implemented automation/digitalization of account plans.

Greater New York City Area

Head of Global Process Excellence, 2014-2016 Murray Hill, New Jersey, USATasked with the creation, implementation & management of new Business Process Management organization. Responsibilities included development & implementation of Process Improvements, Process Analysis, Process Governance, Methods & Standards and Global Repository. Established Global Framework aligning all processes across the company, taking an end-to-end view of processes, identifying key touch points between process areas. Supported over 100 process improvement initiatives. Analyzed & improved over 650 business processes throughout the company.

Murray Hill, Nj

Drive the transformation of our Global ALU end to end processes and govern the quality of these processes across the Enterprise. Focus on understanding and improving processes, interdependencies and implementation across Alcatel-Lucent to ensure we meet the overall target corporate operational KPIs.Customer Experience, cost per process area and best in class benchmarking to develop and prioritize specific improvement areas. Improving these key business functions across all functional areas to drive increased customer satisfaction, employee satisfaction and reduced cost. Alignment with the overall enterprise architecture and key Operational KPIsWork with your focused MC members and their organization to drive to target processes improving business metrics and simplifying the IT landscape.

Kuala Lumpur, Malaysia

In charge of leading a multi-country team of 13 professionals, based in Kuala Lumpur, Malaysia, in managing physical materials forecasting for North & Southeast Asia, representing €300 million in annual business, for this $16 billion provider of leading-edge equipment, services and software to telecom leaders worldwide. Also accountable for reducing the value of Customer-Facing Inventory (CFI) for APAC through leadership of the cross-functional APAC CFI Taskforce. Increased overall forecasting accuracy by €15 million, while reducing over-forecast error rate by €20 million and improving corporate cash flow. Succeeded in decreasing CFI by €43 million through effective in-country training seminars and process improvements; developed a Pre-Sales CFI guide to track and analyze volume levels. Met and resolved a variety of challenges by educating country management on demand planning, instituting regular meetings to promote group communications and motivating staff with operational changes.

Kuala Lumpur, Malaysia

Responsible for formulating, reengineering and introducing best-in-class pre-sales practices, tools and KPI/metrics across Asia Pacific, based in Kuala Lumpur, with 2 direct reports in 2 different countries, along with up to 15 country reps as needed. Fully restructured the entire pre-sales organization to maintain maximum productivity with less headcount, while decreasing €7 million in annual cost savings. Improved win rates by 10% with the introduction of a new pre-sales qualification process; also launched a better resource & tracking tool across APAC.

Murray Hill, New Jersey

Oversaw 2 direct reports in 2 countries in identifying and designing enterprise IT solutions that streamlined and enhanced business processes and revenue results in conjunction with the IT Development group. Monitored and tracked customer-related expenses for Sales & Marketing units. Generated €50 million in business savings by implementing a variety of critical tools and process improvements. Efficiently delivered a $1 million project 10 months ahead of schedule. Resolved 2 major issues, involving billing rounding and purchase order processing, in 9 months that had stalled a $1 billion customer for 2 years. Identified an obsolete tool for decommissioning that saved $2 million annually.

Whippany, New Jersey

Developed and delivered effective training to global Sales and Pre-Sales teams, along with tool design, performance metrics and process improvements. Generated SOX compliance documentation for orienting Sales and Pre-Sales entities. Received the “STAR Award” for creating and implementing a Global Sales Operations Metric that enabled 1st-time tracking and reporting on Pre-Sales efforts. Achieved $7 million in savings and reduced payment collection by 1 month with a comprehensive Sales Operations & Ordering process and tool set; also decreased Sales Offer response time from 21 to 7 days. Instituted a Win/Loss program to share and evaluate lessons from around the company.

Holmdel, New Jersey

Built and supervised a staff of 4 professionals in deploying and coordinating $25 million in test equipment to support the roll-out of new Optimal products across North & South America, representing $500 million in business. Set up and directed the internal “Hot Line” to provide infield support. Designed and instituted better processes to support optimal onsite asset usage, generating $2 million in annual savings in equipment. Improved the “Hot Line” and produced an additional $250,000 in operational savings.

Herdon, Virginia

Chosen to integrate the $10 million service organization of Chromatis Networks into Lucent. Project-led the first international orders from Germany and Japan, worth $500,000. Developed new pricing structures and business processes that reduced cycle time by 1 week.

Warren, New Jersey

Responsible for improving the Engineering & Installation services to support Optical products around the world for the $2 billion unit, Lucent. Guided the team in developing pre-conditioning services offer for Optical products, reducing turn-up time from 30 to 10 days. Designed an integrated solution offer for Engineering & Installation Services across all Optical & Data products. Headed up the transition of Engineering and Order Management functions from the US to China, generating $1 million in yearly savings.

Warren, New Jersey

Trained and supervised proposal teams for Lucent throughout Asia in responding effectively to customer tenders for offers of over $50 million, resulting in over $300 million in new business.  Won 2 “Platinum Awards” for developing winning proposals in Taiwan and Brunei. Worked closely onsite with local teams to deliver proposals to potential clients in Thailand, Singapore, Taiwan, Japan, Brunei and the Philippines.

Berkeley Heights, New Jersey

Tasked at AT&T with developing technical solutions for transmission & microwave networks, worth $100 million in new business, per customer tender requirements. Transitioned the Training Specialist job function from the US to Hong Kong in 1996, saving $100,000 annually. Promoted to this position through levels of increasing impact and influence, such as Training Delivery Manager and Technical Writer, because of excellent skills in team leadership, communications, report generation, internal training and preparation of accurate documentation.

Bachelor Of Science, Communications; Public Relations

Education record

Advanced Program/Project Management Curriculum Global Contract Management - Principles & Practices Managing Conflict

Master Of Business Administration - Mba, Finance, General