After more than 25 years of professional experience in telecommunication services, utilities and hotels, I've decided to change my career creating an start up that is a mix of all that I've learned in my jobs and my academic education. From the hotels, I've learned about the importance of quality service where the guest is the most important and the fascinating world of the high standards hotels.From MetroGas, I've learned about the importance of the practice of professional management applying the theoretical knowledge.From Personal, I've learned the practice of the management driven by objectives orientation and the speed in a dynamic market as the mobile communications.From Telecom, I've learned about the new world that is coming right now with no only the communications but also with all the new services, technology that internet allow.As result, and inspired by the delicious cheeses and the "chorizo seco" of Bragado (in the province of Buenos Aires), with Maria Eugenia Rumi we create www.argentinamarket.com.ar, the first retail specialized only in high quality argentine food and beverages, of all the country provinces. And this is just the begining. We invite you to know us.
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Sr Analyst Of Corporate Segment StrategyTelecom Argentina Feb 2017 - Mar 2018Analysis of Corporate telecommunications market (mobile, internet, datacenter) , and Sales & Customer Care channels. Proposal and implementation of changes in the operating model. -
Sr Analyst Of Sales Channel StrategyTelecom Argentina Mar 2016 - Jan 2017Analysis of SME telecommunications market segment and sales channels. Proposal and implementation of changes in the operating model. -
Sr Analyst Of Business Planning Of Top ClientsTelecom Argentina Jun 2013 - Feb 2016Mobile business KPI: Budget & reportingSales force's commission of sales: Process management (except the scheme’s payment designing).Customer Care’s Model: Actions’s coordination with related areas. -
Sr Analyst Of Top Client'S Customer CareTelecom Argentina Jul 2011 - Jun 2013- Customer Care KPI: Model Designing and performance control of the different areas. - Organization and process improvements of the areas that belong to de Customer Care area. -
Sales Director Assistant (Sme Segment – Small & Medium Companies )Telecom Personal Argentina Jun 2006 - Jun 2011Direct Sales downsizing focused on retention and customer loyalty (defense of the customer base by MNP) 2010 – 2011.Actions to improve customer segment profitability - 2008 – 2009Actions to increase sales (commissions, offer, promotion) 2007 – 2008SME’s Dealers Network Development (third channel) (search, selection, contract drafting, definition of operating conditions and remuneration, implementation).Direct sales channel development. 2006 – 2007 -
Project Leader – Phone Sales Channel Focused On Consumer SegmentTelecom Personal Argentina Oct 2005 - May 2006Project development, implementation and initial operation. -
Sales Planning SupervisorTelecom Personal Argentina Jan 2002 - Sep 2005Budget preparation and control of sales and expenses. Definition and management of sales commissions for direct sales channels.Customer Care KPI: Model Designing and performance control.Project Leader GSM launch in Sales Direction (new mobile technology that radically changed the operation mode). Coordination of the implementation of GSM in the commercial area (processes, training & sale channels).Bidding dealers project Participation (Dealer’s Network development for the Consumer segment by private competition (interviews, selection, drafting contracts, commissions and support implementation). -
Ssr Analyst Of Top Clients Business PlanningTelecom Personal Argentina Feb 1999 - Dec 2001Information management, preparation of bids, ad hoc management assistance -
New Business Jr AnalystMetrogas Nov 1996 - Jan 1999Proposal development and implementation of alternative businessProject for implementation of new business unit related to core business (feasibility study).Organizational change project (comprehensive reorganization of the company according to long-term goals). Area of Focus: new businesses. -
Customer Care Supervisor (Personalized Attention)Metrogas Jul 1994 - Nov 1996Responsible for the care of customers in branches
Guillermo Robledo Skills
Guillermo Robledo Education Details
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Agrobusiness -
Business Adminitration -
Escuela Superior De HoteleríaAdvance Technical Degree In Hotel Management
Frequently Asked Questions about Guillermo Robledo
What is Guillermo Robledo's role at the current company?
Guillermo Robledo's current role is ArgentinaMarket Co Founder, the first retail specialized in high quality argentina's food and beverage..
What schools did Guillermo Robledo attend?
Guillermo Robledo attended Universidad De Buenos Aires, Universidad De Ciencias Empresariales Y Sociales, Escuela Superior De Hotelería.
What are some of Guillermo Robledo's interests?
Guillermo Robledo has interest in Running (Half Marathon Level), Cooking.
What skills is Guillermo Robledo known for?
Guillermo Robledo has skills like Estrategia, Telecomunicaciones, Plan De Negocio, Ventas, Venta Directa, Proceso De Ventas.
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