Rob Craig Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Third promotion within the same company showing the capability of handling specialized tasks and training.
• Analyze budgets to understand and improve how funds are utilized and managed.
• Evaluate multiple ad hoc reports that involve using analytical techniques to ensure goals are exceeded.
• Implement change management strategies to drive change, utilization, and optimization.
• Produce, assess, and present month-end closing documentation and reports.

• Second promotion within the same company after exhibiting ability to handle more complex tasks.
• Work on and resolved complicated, high dollar escalations alongside company director.
• Thrive when working on more complex reports that involve investigative skills and attention to detail
• Ensured office followed all company standards by conducting regular reports and audits.

Charlotte, North Carolina Area

• Responsible for claim denials, following up on appeals, and posting adjustments and payments.
• Correspond with insurance companies regarding patient claims.
• Ensure correct claims are sent to insurance companies within timely filing limits.
• Acquire expertise in multiple payors, including commercial payors, Medicare, and Medicaid.

• Maximized company revenue by frequently reviewing analytics and adjusting daily procedures accordingly.
• Enhanced customer experience by taking a patient first approach to sales
• Drove sales by taking on extra projects to ensure all patient information is updated
• Became highly skilled with Brightree, CPR+, CHS Canopy, and other computer systems.
• Educated team members on newest tools and technology to streamline department operations.

Charlotte, North Carolina Area

• Schedule all patient appointments, along with keeping the physicians schedule up to date.
• Cater to low income clinic and help provide quality care to every individual.
• Manage patient insurance information: including collecting copays, explaining deductibles, and medical coding.
• Keep a flexible schedule, which includes keep my availability open to meet the needs of the practice

-Observing and recording patients’ behavior.-Coordinating with physicians and other healthcare professionals for creating and evaluating customized care plans.-Create harmonious environment to provide emotional and psychological support to the patients and their families.-Diagnosing the disease by analyzing patient’s symptoms and taking required actions.

Master Of Business Administration - Mba

Bachelor Of Applied Science (B.A.Sc.), Psychology