Jose Robles Email & Phone Number

United States

Monitored and resolved issues related to core infrastructure services, including Confluence, Jira, Jenkins, SaltStack, and GitLab.Actively used Zabbix and Splunk to monitor and address issues related to high disk/memory usage, poor performance, and application service disruptions (e.g., HTTPD, SIP, Postgres).Assisted in maintaining system health for various VMware services like vSphere, ESX, View, and Unified Access Gateway (UAG).Configure and update rules/port configurations on Juniper SRX firewalls and Cisco switches in both dev and prod environments.

Remote

Served as the primary contact for customer issues, addressing and escalating as necessary.Monitored network alerts via Nagios and Zabbix, escalating critical issues when required.Collaborated with teams to resolve Layer 2 and Layer 3 network issues, such as downed links and inaccessible cloud servers.Worked with RHEL 7/9 and Windows Server, including WSUS and Active Directory.Used SaltStack to automate server management to main high network and services availability.Resolved issues related to VDI infrastructure, including desktop connectivity and performance, and maintained VMware View, Horizon agents, and provisioning of various desktop pools.Supported with provisioning of VoIP, Juniper SRX firewalls, laptops, and other hardware for users.

• Monitored networks using Nagios and SolarWinds in an NSOC, providing tier 2 & 3 troubleshooting functions.• Utilized Nessus Vulnerability Scanner for network scans and addressed false positives.• Created and managed Splunk reports and dashboards per customer requirements.

Sterling, Virginia

• Conducted 100% strict screening of all incoming mail at U.S. Department of State facility in Sterling, Virginia.• Took appropriate action on packages containing hazmat material or prohibited content to ensure staff safety.• Responded to suspicious substances, conducted strict testing, and assisted government staff with necessary documentation procurement.

Washington, Dc

Perform job essential duties in combat and non-combat environment pertaining to search and recovery, processing, identification, interment/disinterment, and transportation of human remains and their personal effects.

Sterling, Va

Monitor, delegate, and assist team members for all receiving of packages coming through Department of State facility. Conduct strict testing for any hazardous chemicals collected through biological equipment. Assist supervisor with discrepancies, weekly reports, and evaluations. Provide assistance with general help desk troubleshooting issues, such as email directory, Microsoft applications, printer connection issues, setting up user profiles and policies, and provide resources for cyber awareness.

Ashburn, Va

Conduct interior/exterior patrols of classified spaces. Monitor CCTV, access control, and process incoming tickets for staff through portal. Set up user profiles with access, including dual factor authentication access. Act as a liaison between clients and inbound personnel.Ensure all IT equipment is being inventoried when received. Provide training assistance to colleagues regarding proper computer usage with applications and hardware. Swap out hardware and equipment components that is no longer in service.

Bachelor'S Degree, Information Security

Associate’S Degree, Information Technology

I was dual-enrolled during my time in high school as a junior and senior for an auto servicing program. I then continued my college.

Certificate, Automotive Technology

While attending high school, I was enrolled at Monroe Technology Center for an automotive program for two years, being introduced.

High School, General Studies

Activities and Societies: Football: Freshman, Sophomore, and Junior Soccer: JuniorWhile enrolled at Heritage, I took general study.