The role revolves around customer-centric tasks, ensuring that vendor support effectively meets customer requirements and boosts their business. This includes overseeing vendor relationships, engaging with stakeholders, and spearheading service enhancements. It's crucial to monitor vendor performance against KPIs and SLAs, manage stakeholder expectations, and provide regular updates to foster strong customer relations. Effective team management, encompassing recruitment, development, and retention, is vital for maintaining service excellence and customer satisfaction.Moreover, proficiency in data analytics tools is necessary. This entails utilizing these tools to analyze operational data, detect trends, and derive insights to guide decision-making and improve processes. Integrating data analytics into vendor management can enhance efficiency, optimize resource allocation, and support evidence-based decision-making. Additionally, leveraging these tools aids in visualizing and communicating key performance metrics and insights to stakeholders, thereby enhancing transparency and accountability in operational activities.

Leading a team responsible for ensuring the resilience of the Telefonica Vivo billing BSS (Business Support Systems) framework within our customer project, supporting over 10 million subscriptions. Prioritizing customer needs and expectations, delivering customized technical solutions, translating business requirements into precise technical specifications, and addressing all inquiries were pivotal in managing and achieving our KPIs and SLAs. These endeavors guaranteed a stable and smooth operation, resulting in elevated levels of customer satisfaction. Leveraging a solid programming background enabled efficient problem-solving and the development of innovative technical solutions to swiftly tackle intricate challenges.

As a software support engineer, my contribution to our team's efforts in exceeding customer expectations in production support was significant. I actively engaged in incident handling, utilizing my expertise in Oracle SQL and Python scripting to swiftly resolve issues and automate processes, thus ensuring seamless operations for our clients. Our approach prioritized understanding and addressing the specific needs of each customer, while consistently delivering high-quality code solutions tailored to their requirements. By focusing on customer satisfaction and delivering value-added support, we fostered strong relationships and earned trust, enhancing the overall success of our projects.

While employed at BAYOONET, I played a key role in developing sophisticated web portals and executing comprehensive social media strategies. My expertise primarily focused on ASP.NET, CSS, and JavaScript, with proficiency in utilizing content management systems like Umbraco, Magento, and Drupal. Additionally, I collaborated closely with clients to ensure that their corporate goals were the central focus of all our endeavors. This hands-on experience allowed me to contribute effectively to our projects and deliver tailored solutions that met the unique needs of each client.

In my previous role as a software developer, I was deeply involved in all phases of the software development lifecycle. This encompassed collaborating with stakeholders to elicit and gather requirements, architecting system designs, and writing code, primarily using Java. I meticulously tested software functionality, employing Oracle, PL SQL, and SQL, and adeptly debugged any issues that arose.Additionally, I diligently documented technical specifications, provided ongoing maintenance support, and collaborated closely with team members to ensure project success. My overarching objective was to deliver high-quality software solutions that met project objectives and adhered to industry best practices. Throughout, I remained proactive in staying updated with the latest technologies and tools, including scripting languages, to continually enhance my skills and contribute effectively to the team.

In an expansive international project spanning teams across Ukraine, Malta, Brazil, the United Kingdom, and Pakistan, I leveraged my expertise in Java, JPA, Spring Boot, and Oracle databases. Together, we engineered and seamlessly launched innovative functionalities, culminating in a remarkable 20% improvement in system performance. Our relentless commitment to excellence not only fostered trust with our clients but also paved the way for exciting new projects and challenges.