Robert Mcghee Email & Phone Number

Cwmbran

Responsibilities Include:Roadmap Development: Lead the development of the product roadmap, prioritizing features and enhancements based on market demand, customer feedback, and business objectives.Product Vision: Define and communicate the product vision, ensuring alignment with company goals and customer needs across various TV operators.Cross-Platform.

Cwmbrân, Wales, United Kingdom

• Responsibilities Included:
• Maintain demonstration environment for OpenTV, ensuring it accurately reflects the latest product features and capabilities.
• Conduct ongoing analysis of product-market fit, gathering feedback from sales and internal stakeholders to identify areas for improvement and optimisation.
• Perform competitor analysis to understand market trends, identify competitive threats, and recommend strategies to maintain a competitive edge.
• Collaborate with product management and development teams to prioritise feature enhancements and new product developments based on market demand and competitive landscape.
• Assist in developing go-to-market strategies for new product releases.

Northfield, Birmingham

• Responsibilities Included:
• Managed support issues, overseeing triage, allocation to client-dedicated teams, and tracking of all live and UAT issues logged by clients.
• Conducted training sessions for new team members on operating procedures and maintained internal support process documentation to ensure consistency and efficiency.
• Initiated and managed new development projects, ensuring thorough documentation of requirements and business cases.
• Conducted requirements analysis and solution design for new development requests raised by clients or OEMs, reviewing and approving specifications produced by team members.
• Collaborated with internal departments such as QA, Releases, Internal Programming teams, and Support Team to ensure timely fixes for reported issues in relevant releases.

Northfield, Birmingham

• Responsibilities Included:
• Delivered first and second line telephone support to external clients, utilizing both UNIX and Windows hosted business management systems tailored for automotive dealerships.
• Collaborated closely with team members to ensure timely resolution of client issues and adherence to service level agreement (SLA) targets.
• Provided training and guidance to team members on problem resolution within specialized areas of expertise.
• Assisted clients with exporting and manipulating data using Microsoft Office applications, ensuring seamless integration with the software systems.
• Diagnosed and resolved problem calls logged on the service desk promptly and accurately, maintaining high levels of customer satisfaction.

Bachelor’S Degree, Computer Science

Hnd, Computer Scienece

Education record