Robert Mcghee Email & Phone Number

Cwmbran

Responsibilities Include:Roadmap Development: Lead the development of the product roadmap, prioritizing features and enhancements based on market demand, customer feedback, and business objectives.Product Vision: Define and communicate the product vision, ensuring alignment with company goals and customer needs across various TV operators.Cross-Platform Compatibility: Ensure the application's compatibility and optimal performance across multiple platforms including IOS and Android mobile, Android TV, Tizen, webOS, and browser environments.Feature Prioritization: Collaborate with stakeholders to prioritize features and improvements based on market trends, competitive analysis, and customer feedback.Sales Support: Assist sales teams with marketing collateral and training documentation to effectively promote and sell the product to TV operators and clients.Backlog Management: Manage the product backlog, defining user stories, acceptance criteria, and prioritization in collaboration with development teams.Release Planning: Coordinate with development and QA teams to plan and execute product releases, ensuring timely delivery of features and enhancements.Customer Feedback: Gather and analyze customer feedback to identify opportunities for product improvement and optimization, incorporating insights into the product roadmap.Market Analysis: Conduct market analysis and competitor research to stay informed about industry trends, emerging technologies, and competitive landscape.Stakeholder Communication: Maintain regular communication with internal stakeholders, including executives, development teams, sales, and marketing, to ensure alignment on product strategy and priorities.

Cwmbrân, Wales, United Kingdom

Responsibilities Included: • Maintain demonstration environment for OpenTV, ensuring it accurately reflects the latest product features and capabilities.• Conduct ongoing analysis of product-market fit, gathering feedback from sales and internal stakeholders to identify areas for improvement and optimisation.• Perform competitor analysis to understand market trends, identify competitive threats, and recommend strategies to maintain a competitive edge.• Collaborate with product management and development teams to prioritise feature enhancements and new product developments based on market demand and competitive landscape.• Assist in developing go-to-market strategies for new product releases.• Deliver product demonstrations to customers, showcasing the capabilities and benefits of the OpenTV solution.• Represent the company and product at trade shows and industry events, delivering compelling presentations and engaging with prospects to generate interest and drive sales.• Work closely with sales and marketing teams to ensure alignment on product positioning, messaging, and sales enablement materials.• Monitor and analyse key performance indicators (KPIs) related to product usage, adoption, and customer satisfaction to inform decision-making and strategy.• Act as a subject matter expert on the OpenTV product, providing support and guidance to internal teams and customers as needed.• Continuously monitor industry trends and technological advancements related to video management and SAAS solutions, proactively identifying opportunities for innovation and differentiation.• Contribute to the development of product roadmaps and long-term strategic plans, incorporating insights from market analysis and customer feedback.

Northfield, Birmingham

Responsibilities Included:• Managed support issues, overseeing triage, allocation to client-dedicated teams, and tracking of all live and UAT issues logged by clients.• Conducted training sessions for new team members on operating procedures and maintained internal support process documentation to ensure consistency and efficiency.• Initiated and managed new development projects, ensuring thorough documentation of requirements and business cases.• Conducted requirements analysis and solution design for new development requests raised by clients or OEMs, reviewing and approving specifications produced by team members.• Collaborated with internal departments such as QA, Releases, Internal Programming teams, and Support Team to ensure timely fixes for reported issues in relevant releases.• Supported external certification testing including UAT, implementation, and go-live, providing consultancy for client handover processes during upgrades and installations.• Provided third-line support to external clients using the hosted business management system tailored for automotive dealerships.• Investigated issues and enhancement requests logged by clients, initiating development projects.• Participated in software development projects of varying size and complexity, ensuring alignment with product strategy and customer needs.• Conducted fault analysis using interactive debug software and utilized SQL/PROGRESS to define, manipulate, and query Open Edge PROGRESS database files.• Wrote software specifications detailing business requirements and technical changes, leading specification walkthrough sessions with internal teams to ensure clarity and alignment.• Produced clear and high-quality release notes for clients, communicating changes in a non-technical manner.• Developed test scripts and conducted testing to assure software quality and adherence to requirements.• Worked under tight deadlines, prioritizing workload effectively to meet project milestones.

Northfield, Birmingham

Responsibilities Included:• Delivered first and second line telephone support to external clients, utilizing both UNIX and Windows hosted business management systems tailored for automotive dealerships.• Collaborated closely with team members to ensure timely resolution of client issues and adherence to service level agreement (SLA) targets.• Provided training and guidance to team members on problem resolution within specialized areas of expertise.• Assisted clients with exporting and manipulating data using Microsoft Office applications, ensuring seamless integration with the software systems.• Diagnosed and resolved problem calls logged on the service desk promptly and accurately, maintaining high levels of customer satisfaction.• Developed custom scripts in PROGRESS to automate tasks and enhance system functionality, enabling customers to achieve their goals more efficiently.• Effectively prioritized workload to meet service level agreements or escalated issues to third-line support when necessary.• Educated clients on optimizing application usage, including modules covering Stock Management, Sales, Marketing, and Accounting.• Collaborated with internal departments to provide comprehensive fault analysis and diagnostic information, facilitating prompt incident resolution while keeping clients informed of progress.• Conducted installation of Windows-based software and provided troubleshooting support for any encountered issues, ensuring smooth implementation for customers.• Troubleshot problems related to Windows-based networking and printing components, ensuring seamless operation for end-users.

Bachelor’S Degree, Computer Science

Hnd, Computer Scienece

Education record