Rob Meakin Email & Phone Number

Manchester, Gb

London, Gb

Leading Creditinfo’s global strategy to deliver market leading fraud prevention and digital identity solutions.

Chicago, Illinois, Us

Chicago, Illinois, Us

I am the product lead for TransUnion’s Fraud & Identity solutions in the UK - together with the line of business commercial lead, I am accountable for ongoing profitable growth. • I collaborate with internal and external stakeholders – maintaining a thorough understanding of industry & market trends – tracking competitor performance and strategy, exploring and evaluating client and consumer needs, to inform strategy development and prioritisation.• I own the creation, elaboration and socialisation of the mid to long term product vision – I have developed comprehensive market-back strategic pathways and a prioritised line of business roadmap to realise the vision, meet market and client need, address competitive threats, provide differentiated features, and deliver value for clients & consumers,• Balancing tactical and strategic deliverables, risk remediation and proposition extension, I have established and maintain a clear route to profitable revenue growth.• I am responsible for pricing to assure profitability aligned with client value delivery.• I lead a team of product managers, collaborating across, legal, finance, data governance, compliance, product marketing and go to market leads to formulate compelling business cases, and prioritise change within a regulated product development lifecycle – from concept through requirements to solution design.• I lead a team of product owners, collaborating with architecture, engineering and operational teams to deliver prioritised change within an agile software delivery lifecycle into engineering, release and go to market functions – including sales enablement and client implementation support post release.• I manage the selection, onboarding, integration and performance of service partners.

Chicago, Illinois, Us

Product Manager supporting Fraud & ID solutions – shaping product & market development strategies and developing executable roadmaps – defining, socialising strong value propositions for the Fraud & ID market – enabling the field force & supporting the go to market organisation – working with engineering teams within an agile delivery framework to drive change to enhance the Fraud & ID value propositions.

Chicago, Illinois, Us

Product lead for digital commerce – leading market strategy development for retail, online gaming, telco, payments – working with business development leads to drive profitable growth based on tailored propositions and product innovation.

Perth, Perthshire, Gb

Defined, developed and lead the execution of pre-delinquency and bad debt improvement initiatives.

Windsor, England, Gb

Business architect shaping £10M transformation programme currently tracking at 700% return• defined and developed end to end customer management strategy to reduce bad debt exposure • influenced key business leaders to mobilise the transformation• focussed strategic & operational effort on customer segments which drive the highest costs• reconciled regulatory customer-focussed requirements with hard commercial objectives• socialised the corporate responsibility perspective to gain and sustain support from regulator • defined insight driven customer management, acquisition and marketing strategies• developed business case for investment funding – and KPI measures to determine success• established a credit risk insight capability and developed a team to drive insight-lead decision making• defined the target business operating model to exploit the technology the programme delivers• mobilised operational leaders within the debt organisation to drive the requisite cultural change• engaged people leaders to drive support change in training, quality, coaching and reward• steered project working groups and IS teams in their delivery against the broader strategic context• championed changes in organisational behaviour to drive the evolution of non-technology aspects• delivered incremental savings of £2M per annum from alternative lettering strategies• Credit Risk Team of the Year 2010 at Credit Today Awards• leader within senior management team shaping and driving delivery of business unit operating plan• via team provide consultalt services in customer experience• owner of customer management strategies for customers falling into debt

Windsor, England, Gb

• developed the off-shoring strategy for processes supporting the debt operation• gathered and documented requirements through business and user engagement• cost / complexity / value / risk analysis to inform operating model definition• scoped and defined new operating model for the business unit• scoped and planned offshore migration activities, aligning resources and setting timelines• engaged in drafting contract arrangements with offshore suppliers• lead a team that project managed the delivery of the offshore solution• engaged trade unions to manage people impacts• delivered £2M cost reduction from offshore resource savings• delivered £1M cost reduction from decommissioning outdated technology and simplifying processes • set in place the foundations to evolve the effectiveness of our credit management processes• focussed consistently on evolving simple sophistication driving enhanced commercial performance • championed a vision driven, collectively exhaustive & mutually exclusive change programme

Windsor, England, Gb

• engaged key suppliers and explored product options• reviewed existing debt systems architecture and organisation design• engaged IS teams internally to explore integration options• established understanding of corporate IS roadmap• completed formal tender process via procurement and selected supplier & system integrator• managed strategy development within the project to deliver decisioning into debt management

Windsor, England, Gb

• prepared operating plan submissions to drive budget considerations• prepared quarterly re-forecasts to drive change prioritisation and operational delivery• managed expectations of the business unit leadership team • set expectations around operational performance• identified risks and opportunities - helping set / drive / support the change agenda

Windsor, England, Gb

Operational leader - managed 110 FTE team operating credit assessment processes for energy sales.• set the vision and values for the organisational unit• brought the vision alive for the team• lead, motivated and developed the team• championed the importance of employee engagement in organisational success• managed performance to hit operational key performance indicators• liaised with credit management policy team to drive compliance improvements• liaised with sales leadership team to minimise sales leakage• identified and nurtured a healthy tension between risk and sales providing a commercial balance• provided business expert support for implementation of Siebel CRM

Windsor, England, Gb

• pioneered value based call analysis – reducing repeat contacts from 20% to less than 5%• introduced groundbreaking quality development programme – later adopted across British Gas• embedded robust analytical and insight driven approach to business improvement• delivered enhanced customer service and quality insight to drive highly effective coaching• facilitated the transformation from customer service to sales as the market deregulated• established and socialised sales effectiveness benchmarks to demonstrate and drive cultural shift• Quality Development Programme won Managing Directors Award for Customer Service• Quality Development Programme won Investors in People Award for Innovation

Windsor, England, Gb

Trowbridge, Gb

London, Gb

Blackfriars, London, Gb

Sandwich Placement

Midland, Michigan, Us

Sandwich Placement

Pgce, Post Graduate Certificate In Education

Bsc, Applied Chemistry

Education record