Rob Meersman Email & Phone Number

Des Plaines, Il 60018

• Serve as the single point of contact for new and existing customer installs, moves, and changes. Manage all interactions from contract order execution and implementation to project completion, follow up, and billing to ensure the highest level of customer satisfaction. • Direct all aspects of the project, balancing customer expectations, internal team objectives, and vendor collaboration, while adhering to project scope of work in managing and delivering contracted deliverables in a timely manner.• Collaborate with operations team offering process improvements to the company’s install portal outlining clear next steps for the team and the customer. • Coordinate engineer communication and work scope to stay on track with deliverables. Delegate technicians to assigned tasks based on their strengths matching customer needs.

Des Plaines, Il

• Led outside sales functions to new medium-sized businesses in Chicago and Chicagoland suburbs of Illinois for a proprietary VOIP phone system, Fiber, T1, and PRI services organization.• Developed month end sales incentive closing tool.• Increased new customer commitments through 3-year contractual agreements for local, long distance voice, and data connectivity. Developed a solid rapport with commercial account customers by identifying their needs and solutions based on business size and telecom/internet challenges.• Identified key prospects using extensive networking, phone, and door-to-door cold calling for prospecting new opportunities. Attended networking events to cultivate valuable relationships.• Used a variety of online tools to strategically identify key decision makers and new opportunities.

• Perform outside sales functions and promotions for a proprietary VoIP phone system, Broad Band, SDI, and Co- Location Data storage services to new medium and large-sized businesses located in Lake County, Illinois. • Increase new customer commitments through 3 - 5 year contractual agreements for local, long distance, and data connectivity. Develop a solid rapport with commercial account customers by identifying their needs and solutions based on business size and telecom/internet challenges. • Identify key prospects using extensive networking, phone, and door-to-door cold calling for prospecting new opportunities. Attend networking events to cultivate valuable relationships.• Use a variety of online tools to strategically identify key decision makers and new opportunities. • Implement innovative and creative ways to connect with opportunities and prospects.

• Attained 126% of yearly retention quota and 97% of high speed internet/DSL quota. • Managed outside sales functions for a major telecommunications company focusing on new and existing small to medium size business customers in the northern suburbs of Chicago, and southeastern Wisconsin.• Achieved breakage of less than 5%, against an 18% yearly quota through careful attention to accurate completion of contract orders to smoothly initiate the customer’s transition.• Gained customer commitments to contractual agreements for local, long distance, high speed internet, and additional services. Worked with former customers to address their service issues and focus on gaining their trust and winning back their business.

• Served as an outside leader for a nationwide telecommunications company focusing on small to medium sized businesses in the north, and northwest suburbs of Chicago.• Applied a consultative sales approach for Covad product offerings in hosted VoIP, integrated access, and wireless/copper data services.• Utilized extensive phone, door to door, and networking as a means of prospecting to generate additional revenue.

• Performed outside sales functions for a local telecommunications leader converting lost small business phone accounts from competitors.• Recognized as a top quartile one performer exceeding sales projections consistently over 100% while increasing customer satisfaction levels. • Responsible as interim manager for an 11 member team in sales manager’s absence. • Trained and mentored new and existing team members in various key sales functions.

• Increased sales in 2001 by 32% over prior year through cold calling to identify new business opportunities and winning back former customers. Focused on creatively trouble shooting customer issues to gain their trust and partner with them to re-establish a business relationship.• Performed inside and outside sales functions for a specialty food ingredient distributor managing a 300+ industrial customer account base. • Negotiated and reduced freight rates by 40 to 50% with LTL Carriers allowing the company to better compete in the east and west coast marketplace. • Streamlined the order and quoting process, reducing returned product due to order entry error. Assisted customers in placing orders via fax or e-mail with appropriate product codes. • Worked closely with quality control, production, and purchasing to ensure items met or exceeded customer specifications. • Performed planning, budgeting and forecasting responsibilities.

• Collaborated with two outside sales representatives to grow a combined territory of $6.2 million.• Performed inside sales functions for a nationwide industrial supply distributor selling a wide variety of industrial supplies business to business, in both the private and government sectors, located in northeast Virginia.• Generated additional sales growth in territory by leveraging national accounts, key vendors, product management, and branch operations.• Utilized planning, resource management, product knowledge, selling skills, as well as time and territory management to maximize sales opportunities.

• Performed inside sales functions for a network software manufacturer responsible for the promotion and sale of two product lines: Multi User/ Multitasking DOS based operating system software utilizing Maxpeed SVGA/VGA graphics workstation hardware components, and also Microsoft Windows networking turnkey solutions.• Served as a liaison between customers and engineering/technical support ensuring customer’s needs were met in a timely manner.• Provided product knowledge and technical sales assistance while maintaining the reseller, and master distributor network.

• Performed outside sales of corrugated shipping containers, a full line of shipping supplies and machinery. • Promoted and designed optimal packaging solutions improving the packaging process for customers. • Brokered manufacturing jobs, coordinated and purchased cutting dies and printing plates for manufacturing.