Alan Cook Email & Phone Number

Greater Chicago Area

-Work on a team of three people responsible for $15 million dollars in business annually.-Grew CDW 35% year-over-year from FY17 to FY18 to become a Top 5 Avaya partner.-Acted as a single point of contact for CDW Account Manager pre-sales, sales, and post-sales support questions.-Organized and hosted lunch and learn trainings.-Provided accurate information.

-Worked collaboratively with customers to choose the ideal monitor to meet their needs.-Advised on the deployment of our monitors in the field, before and after the sale.-Proposed and helped implement a new inventory system. -Worked with the Miami Dolphins/Sun Life Stadium to specify and build the ideal custom Sunlight Readable, Waterproof monitors for.

-Managed $2 million dollar book of business in the Small Business division.-Over 100% of goal 4 out of 5 years.-At or above 90% on customer loyalty surveys for every quarter.-Consistently top 20% of account managers in my tenure group.-Prepared and maintained a monthly forecast as well as a three month pipeline weekly.-Managed business relationships by.

-Worked with customers that had past due accounts to find solutions that allowed them to bring their accounts current and out of collections.-Negotiated favorable terms for the bank that also helped the customer.-Achieved bonus my first month of eligibility.

-Managed a book of business with accounts varying from $500,000 to $75 million each.-Interacted directly with the buyers of multi-million dollar accounts.-Negotiated special pricing for large quantity orders.-Prepared back order reports with estimated time of arrival based on all availableinformation, including direct contact with manufacturers.

-Enabled customers to choose the proper equipment to optimize their systems.-Designed high end audio/video/whole home audio systems to suit individual customers.-Set up and maintained all store demonstration areas.-Interfaced with the manufacturers and other repair facilities to handle warranty and non- warranty repairs in a timely fashion.

-Answered incoming phone calls and wrote orders in a fast paced environment.-Assisted dealers in system design and offered technical support.-Acted as a liaison between our customers and our vendors.-Performed 46% of the work for a department of three employees.

-Designed home theaters and coordinated their installation.-Helped customers to choose high-end audio gear that best met their needs.-Set up and maintained all high-end equipment demonstration areas in the store.-Helped to pioneer custom home installation program with this company.-Highest profit margin in the store for nearly my entire tenure.

-Set up, calibrated, and maintained all home audio/video displays.-Increased other Sales Consultants' knowledge of home audio/video equipment.-Improved conversational skills and ability to qualify customers.-Helped increase floor traffic by 50% with innovative HDTV display.

Ball State University

-Subjects covered Political Science, History, and Psychology.-Took students from D's to A's.-Taught critical thinking skills and note taking as well as course material.-Helped students to improve their general study and note taking skills.