Rob Milani, Pmp Email & Phone Number

Austin, Texas Area

Austin, Texas Area

• Led team responsible for Integrations between legacy business applications and new SAP implementation.• Managed projects involving new location build-out, call center deployment, and consolidating systems and processes of acquired companies. • Developed and documented processes for Portfolio Management.

Austin, Texas Area

Supervise team responsible for end-to-end customer experience, from processing client orders and change requests, to providing ongoing first tier technical support and delivering prompt, accurate billing. Manage projects in support of the technical operations team, including enterprise customer implementations, internal network provisioning, and carrier interconnection.Perform detailed data analysis in support of sales and marketing outreach, revenue assurance, invoice validation, network efficiency monitoring, least-cost routing and toll fraud prevention.• Led rapid-response efforts to scale customers’ services in response to natural disasters, data breaches, and extreme seasonal variations. Balanced sudden, 100-fold increases in customer demand against multiple network constraints and needs of other clients. • Designed customer-specific disaster recovery, business continuity, and multi-site redundancy plans.• Directed development of in-house telecom billing software serving 20,000+ accounts across retail, wholesale, and carrier class business units.• Coordinated successful migration of all customer and network connections from legacy telecom switch to modern, VOIP-capable platform.• Integrated personnel, customer bases, and processes from multiple acquisitions.• Automated enrollment, service activation and billing processes to enable first day voice and data services for 2500 incoming student accounts each fall.

Austin, Texas Area