Grow business and win financially across assigned territory, while winning new logos and new lines of business at exiting R&D accounts. - FY19 Chairman’s Club Winner (Top 1% Club)- FY22 President's Club Winner (Top 3-5% Club)

Pre-Sales Technical Resource tasked with driving profitability and higher opportunity win rates by leading deep technical conversations with customers. Lead a solution-focused conversation by leveraging expertise in all client product and solution areas and how those map to customer business drivers.

Drove customer engagement, pipeline generation, and business development activities as the portfolio marketing specialist for Dell's end to end Client Solutions Portfolio. I was the relationship marketing face to large institutions and spoke to customers at Dell’s Executive Briefing Center, 1:1 at customer sites, and 1:many at private and industry events and roadshows with the purpose of uncovering opportunity across the portfolio and providing solutions that address customer need.• Earned high quarter honors 5 times in a row for the highest number of field marketing direct customer engagements while maintaining a 9.6 out of 10 engagement quality score. Set record, of 93 engagements, in Q1CY13.• Pod/Section leader for multiple high touch events: Dell’s annual Field Readiness Seminar and Sales Readiness Seminar, EUC Ignite Lobby Launch, Intel Expert Tour, AFCEA West, and Dell World Customer Event with highly rated success.• Led Wyse merger effort for field marketing following their acquisition in May 2012 to help ensure sales pipeline goals were exceeded. Quickly established technical competence on portfolio to serve as keynote speaker at demand generation field events.• Top rated presenter at Desktop Virtualization CIO Executive Roundtable events in Q4CY12 and Q1CY13 leading to $1.5M in net new opportunity pipeline and expanded requests for repeated events in other segments in CY13 and CY14.• Earned Dell Social Media Subject Matter Expert and Dell Executive Briefing Center (Margaret Keys graduate) Certifications.

• Special project lead for Korean Market Share Growth Initiative designed to amass $8M in incremental business. Led activities of six-person team from sales and GPM to ensure consistent strategy and product messaging as part of the top level product plan.• Managed ten-person cross functional team consisting of product support, engineering, planning, and quality to direct the worldwide product replacement of a $6.5M legacy product line with the latest technology replacement.• Drove product penetration for $125M process critical parts business across the global organization. Guided sales teams in 7 regions (Korea, Taiwan, China, Japan, Singapore, North America, and Europe) in direct support of their product sales efforts. • Created strategy and drove development of supply base in support of product localization plans to increase product competitiveness unique to each regions market requirements. Negotiated partnership terms, revenue sharing models, and business growth objectives to double revenue in FY10, from FY09 baseline.• Negotiated and implemented a new, innovative, business model with strategic supplier specifically focused on market share regain efforts for legacy products. Enabled strategic supplier direct customer sales while continuing to achieve top line revenue growth and fixed margin for Applied Materials resulting in $500K of business regain from competition.• Conducted detailed market analysis for both new and refurb products to capture SAM/SOM trends, competitive landscape, and regional/customer specifics. Based on this analysis, aligned with engineering and developed refurb product roadmap consisting of nine products designed to increase and capture $3M in new SAM. Managed product from concept to release. • Created, released, and revised new marketing material for service products for both roadmap releases and existing products to strengthen product messaging and enhance penetration.

• Established the initial repair product portfolio to provide new revenue streams for Q3'06 and beyond. Built processes and procedures to enable efficient repair activity in alignment with multiple cross-functional organizations (Service, Supply Chain Management, Operations) while fostering supplier relationships to streamline business and ensure quality. • Actively interfaced with sales force to identify and grow business opportunities. Released product cut-sheets and pricing guides to assist the sales team with their product sales effort. Attended multiple customer sales calls as “product specialist” to drive sales opportunity to closure.• Achieved major fabwide penetration at major customer for chiller repair resulting in a run-rate of ~40 to 50 chiller repairs, across 10 OEM models, per quarter (100% of non-contract covered install base) at a revenue run-rate of ~$80K to $100K per quarter. Ran the business development and operations associated with this penetration from start to finish including monitoring repair cycle time, quality issues, and vendor interface to ensure customer satisfaction and presented monthly KPI report to customer.• Grew repair revenue quarter on quarter upon assuming the role in Q2. Revenue results for Q2, Q3, and Q4 were $50.2K, $102.3K, and $123.2K respectively representing quarter on quarter growth of 104% (Q2 to Q3) and an additional 20% (Q3 to Q4).

• Managed training activity related to corporate acquisition. Drove development strategy for new products, including safety training, rebranded products, and EcoSys/Legends integration to expand Fabwide Training portfolio and capability. Released product at Semicon West.• Trained US based sales team on training product suite to increase sales penetration and value to the customer base. Conducted numerous joint customer sales calls with team as "Product Specialist". Create and distribute marketing literature and product specifications.• Renegotiated large-scale training models with current eLearning content providers resulting in a 15% savings per course. Formulated new commercial approach (licensing price model) for eLearning and Precision Workmanship (PW) programs to extend product market potential.

• Managed all aspects of new business generation from pre-sale to account implementation. Designed custom training service solutions for each customer focused on their business objectives and success criteria.• Drove new business success and continuous improvement based on metrics and direct customer communication.• Forecasted and executed an aggressive revenue generation plan designed to amass new business in the training service area. Grew revenue from $0 to $540K in one year, while maintaining > 40% profitability. • Negotiated strategic contracts with multiple suppliers as part of the business unit’s successful launch of an eLearning portal designed to enable new revenue streams and reduce reliance on fixed capital assets.• Identified, structured, and negotiated strategic business alliances with subsystem manufacturers to provide instructor led training and eLearning content in order to increase served area market.

• Drove financial performance of the CMP and FEP department with results that met or exceeded commit. Grew fiscal year on year revenue 25% from $3.5M to $4.4M despite deep semiconductor downturn and staff downsizing.• Identified, negotiated, and closed creative partnership with chemical cabinet supplier to create curriculum, provide tool access, and deliver class. Result was an $84K/year cost savings compared to typical depreciation expense.• Developed and implemented quality improvement plans to reduce customer satisfaction issues, increase employee ownership, and improve key performance indicators and metrics for assigned customer accounts.

• Designed, developed, and implemented a revised Instructor Certification Program to ensure uniform application and training of the global instructor team. Completed large-scale integration with customer engineer tasks to align the two programs and create a unified program across the entire corporation.• Managed forecast, budget, and assignment of contract flexible workforce as part of global manpower plans.• Conducted global interface with five Asian and three European training centers to coordinate revenue plans, capital equipment needs, and curriculum integration across the worldwide training team.

• Day to day supervision of 14 regular full time and contract PVD trainers. Responsible for scheduling, forecasting, manpower acquisition through recruitment or loan labor, and professional development of the instructor team.• Facilitated, planned, and developed custom onsite training for both external and internal customers.• Coordinated course development activities and product development requirements across the global organization to include capital and hardware procurement, instructor training, and course scheduling.• Led PVD equipment training in a multi-cultural environment for both customers and internal employees.• Completed intense Instructor Certification Program consisting of hardware, Process and software knowledge, as well as hands on procedures for maintenance and calibrations. • Managed all aspects for the construction of a calibration station to include design, ordering parts, budget analysis, mounting hardware, troubleshooting problems, and directing labor. • Designed, developed, and piloted new curriculum (hardware/process) as part of the Product Development Process.

Supervisory positions of increasing responsibility and difficulty:• Developed and maintained the unit budget for all training, local purchase, and outside service activities.• Managed personnel actions, unit strength, finance, and military justice for the 433-person unit.• Supervised, inspected, provided quality control, and coordinated for materials, manpower and funding for 67 successful construction projects involving extensive earthwork and drainage design.• Directed, supervised and led multiple mine and ordnance clearing operations inside Iraq, as part of Operation Desert Storm, above standard, with a perfect safety record.• Completed intense 10 week physical and mental training program to become a US Army Airborne Ranger.