Robert Phillips Email & Phone Number

Rochester, NY, US

Rochester, New York Metropolitan Area

- Supporting the design, development, and delivery of training for Institutional Client Services- Developing a strategy for communication to Institutional Client Services employees that drives measurable analytics

Buffalo, New York, United States

• Program manage multimedia communications and learning, which includes strategy development, project management, operational tasks (shooting & editing) for End User Computing (M&T Tech).
• Support End User Computing (EUC) communications strategy by working with application product owners
• Developed and manage an internal repository of EUC multimedia assets called TechFlix.
• Design, Develop and Support the EUC learning path process for supported applications such as Webex,Office 365, vBrick, and Kaltura.
• Built-up the M&T Tech departments multimedia capabilities by supporting equipment selection andpurchasing
• Created animated tip series with Vyond that is used to communicate Tech Tips on a weekly basis toall employees.

Rochester, New York Area

• Developed learning solutions that adhere to the required audience learning styles, content topic area, and that meet or exceed the M&T Learning and Development quality standards.
• Designed and Developed an animation to explain Anti-Money Laundering (AML) and Bank Secrecy Act (BSA) in a microlearning style that has over 41k views, and is part of the primary compliance training required by yearly.
• Created a microlearning, and associated job aid to support the new talent management feedback tool with in Workday.
• Designed and Developed multimedia courses and elements for both E-Learning delivery and Instructor-led trainings, focusing on content and concepts with attention to detail, clarity, consistency, accuracy, and sense of.
• Support and Manage M&T Watch (corporate YouTube) for all of HR and several other business units within the bank.
• Support the development of yearly strategic imperative/key initiative video communication that is sent out to all employee; video consists of interviews with the CEO, Bank President and several other Senior management.

Rochester, NY

Rochester, New York Area

• Create and project manage the development of eLearning product marketing materials to support the education and knowledge for end consumer decisions.
• Designed and Developed product marketing videos and multimedia content for clients in the print technology sector; several of the videos have achieved 20,000+ hits on YouTube.
• Create logos/graphics for website and print usage; extensive knowledge of the garment and wide format printing industries.
• Support all technical aspects and maintenance for $75,000 in printing equipment.
• Designed and support company website, including detailed SEO tagging and keywords.
• Increased sales over 920% over the past 3 years.

Rochester, New York

Rochester, New York Area

• Lead faculty through the curriculum development process for their online/hybrid courses.
• Support faculty with the integration of emerging technologies that enhances the student learning experience.
• Support LMS (Moodle) administration for faculty, staff and students.
• Created website(s) and web based tool that helps faculty, staff and community groups with submitting course content to be curated, and developed.
• Support videography needs within courses and curriculum development.

Rochester, New York Area

Rochester, New York Area

• Design and Development of amazing eLearning programs using a systemic approach to instructional designs.

Rochester, New York, United States

• Designed engaging eLearning based training, utilizing adult learning principles, core systemic instructional design processes and eLearning design software (Captivate, Articulate, Premiere, and Camtasia) to create.
• Analyzed Leadership Development department’s training needs and was consistently engaged in all phases of the instructional design process, including the final implementation of a results driven learning solution on.
• Developed micro-learning modules with support from subject matter experts that was focused on saving time while still delivering pertinent content, each module was pushed out to 700 managers on a monthly basis over the.
• Supported the leadership development team as the Learning Management System administrator, which included creating sessions and events for instructor lead trainings; cataloging, quality checking SCORM content ensuring.
• Created simulation-training programs that were available to 200 HR Managers during a transition period to a new ticket submission system and process.
• Created asynchronous and synchronous eLearning modules/curriculums from existing workshops (ILT) and instructor-led training programs, which led to a reduction in overall training time and cost.Facilitated all training.

Rochester, New York Area

• Supported and Supervised 13 Staples retail store's technical services departments by providing sales data reporting and marketing content.
• Increased sales 830% of over the course of 2 years by encouraging customer service and process excellence.
• Trained customers and associates on software applications and hardware customization.
• Supervised and mentored 8 store technicians on proper sales techniques and repair process.
• Started as one of 14 District "Mobile Technicians" in the United States, in a pilot program for technology services.

Rochester, New York

• Field video productions for city events
• Linear and non-linear editing of productions for training team, and archival purposes

Master Of Science, Instructional Design And Technology

Bachelors Of Science, Communications, Broadcast Track

A.S., Communication And Media Arts