Rob Renode Iii Email & Phone Number

Allentown, Pennsylvania Area

Blue Bell, PA

• Director of Information Technology - Global Director of Service Desk, Production Assurance, Service Management (ITSM), IT Audit & Compliance, and IT Process Owner
• Provided leadership and drove team building with an emphasis on service excellence, collaboration, and cooperation while driving toward a service-cultured organization.
• Directed and executed unit(s) performance management, resource forecasting & hiring, job & career development, unit organizational structure, and resource allocation.
• Formulated and executed unit IT budget and managed related expenditures.
• Directed and evolved technology and service delivery model to create value by enabling work processes, operating efficiencies and technology enhancements while partnering with business units.
• Directed and participated in the creation and maintenance of Information Technology policies and procedures, to include SDLC, computerized system validation, and ITIL service management disciplines (ITSM).

Chambersburg, PA

• I served in the role of VP – Architect Lead with core focus on lending technologies. Responsibilities include Vendor Management, Service Delivery & Service Management, Operational Efficiency, Project Management &.
• Participated as weekend Duty Manager during our Core processing outsourcing to a third party.
• Planned, managed, and executed technology releases in the Lending area to include DecisionPro and LaserPro.
• Critical in the banks execution of changes instituted due to CFPB I was an effective member of the banks CFPB.
• Technical expert on the end to end platform of the Consumer LOS system.
• Key contributor to the ongoing integration of the Online Lending and Account Opening platform.

New York, NY.

Provide leadership and expertise to the Incident Management team serving as an escalation point leading the team in our common goal of mitigating impact. Drive communications and escalations between the team, senior management, towers, clients, and supporting technical teams ensuring visibility on major incidents. Mentor, train, and coach direct staff in.

Newark, DE

• Managed and built a dynamic HIPO talent Incident Management team.
• 30% of staff reached rank of High Meets or above while being raked against 35+ peers globally.
• Drive ITIL & Service Management best practices across people, process, technology, and organization.
• Oversaw the CCB Syracuse University Incident Management talent pipe line program. Empowered and partnered with my staff to craft and execute the training and on boarding program.
• Partnered with resiliency team on BCDR plans for Incident Management team in Delaware.
• Served as escalation point during critical incidents.

Whippany, NJ

• Interview, identify, and recruit talent (internal & external) to build the new Major Incident Team.
• Created the MIT/P1M Incident Management support model to include SOP’s, Process, Procedures, ITIL & Service Management best practices, workflow, Escalations, Rules of Engagement & Communication models.
• Partnered with peers and management to create and implement new global follow the sun support model. This effort as well as the new working procedures contributes to an efficiency gain in North America.
• Forged relationship and partnerships across all regions critical to the success of globalization.
• Partnered with EMEA peer to create, present, and implement firm wide Post Mortem Review process globally. This enabled real time review of the incident to occur leading to detection of opportunities to remove.
• Partnered with upper management and regional peers to help craft the firm wide Red Alert and Amber Process for handling the most impacting incidents. This process ensured engagement and notification of the firm’s most.

Whippany, NJ

• Supervised front end shift 1 staff in multiple North American cities on a 3-3-4 schedule.
• Mentored, coached, and led dotted line subordinates directly and by example.
• Crafted executive level communications during critical crisis and impacting incidents.
• Served as an escalation for all staff as well as executed senior level escalations as needed.
• Trained multiple staff members to reach and exceed potential.
• Vocally command and control critical bridge calls as needed in order to lead all resources toward diagnosis and impact mitigation.

Somerset, NJ

• Triage incident by assessing impact, urgency, and prioritize workload.
• Lead and facilitate Incident Management bridge calls.
• Engage appropriate resources in a timely manner to Incident bridge calls.
• Escalate to level 2, level 3, and upper management resources when necessary.
• Craft and send SMS & Email incident communications as required.
• Document and maintain level set throughout the incident.

Greater New York City Area

In the middle part of my career I worked in various technology support roles with administration expertise in Windows distributed technologies. I also served in Desktop Support roles for multiple companies and technical project manager. I led several implementation projects related to active directory; Microsoft Exchange messaging; Data Center including.

Iselin, NJ

Performed field service support for many fortune 500 clients. Support included replacement of faulty server hardware, configuration of Raid, and the build and setup of various Compaq Proliant rack mount servers. Performed Rack builds as well as server builds. I also assisted the Field Service Manager.For the first few years of my career I served in various.