Information Technology Computer Systems Analyst with extensive experience supporting Oracle E-Business Suite applications. * Oracle E-Business Suite R12 Order Management* Oracle E-Business Suite R11.5.9 (General Ledger, Payables, Projects, Purchasing, Receivables, Fixed Assets, Inventory, iProcurement, iExpense, Web Applications Desktop Integrator, Workflow).

UnitedHealth Group at Overland Park, KS 2011 - 2018IT Senior Enterprise Resource Planning Analyst 2013 - 2018Member of IT Team that supported highly customized Oracle E-Business Order Management application used by OptumRx for home delivery prescriptions. Worked with IT onshore team, IT offshore team, and OptumRx Business team to quickly and efficiently resolve Help Desk Incidents created by OptumRx Customer Service users.• Help Desk Incidents for issues with Oracle Order Management application user accounts were completed during time periods when System Administrators were dedicated to higher priority tasks• While monitoring Help Desk Incidents, periodically identified OptumRx office locations having an unusually high occurrence of Incidents created with insufficient information, then went through IT Team Lead to request that OptumRx Business team follow up with OptumRx supervisors at these office locations to communicate the importance of providing sufficient information when creating a Help Desk Incident. IT Offshore Coordinator 2011 - 2012 Member of IT Team that supported highly customized Oracle Order Management application used by OptumRx for home delivery prescriptions. • Coordinated the priorities and deadline dates for IT support tasks and development tasks assigned to offshore IT Team by using a SharePoint spreadsheet which was reviewed at daily early morning IT Offshore Team meeting and at daily afternoon IT Onshore Team meeting.• Ensured that IT application change documents required for IT Code Review meeting were uploaded prior to meeting date and checked that these documents had the information required by IT Software Development procedures.

While working on HP account for customer Black & Veatch:Supported legacy Data Warehouse for project and financial reporting - a custom application built using UNIX Korn Shell scripts, Oracle PL/SQL, and an Oracle 9i database hosted on a server running AIX 6.Supported Oracle e-Business Suite 11.5.9 applications (General Ledger, Payables, Projects, Purchasing, Receivables, Fixed Assets, Inventory, iProcurement, iExpense, Web Applications Desktop Integrator, Workflow), Kofax MarkView Financial Suite for Oracle, and ADP Taxware for Oracle.Monitored scheduled processing for 60+ Oracle organizations, and interfaces to external systems

Technical Support Lead for Oracle E-Business Suite applications (General Ledger, Payables, Receivables, Projects, Purchasing, iProcurement, Inventory).

Supported custom applications for project management run on an Ingres database hosted on a server running AIX.Supported Dunn & Bradstreet Millennium Payables and Purchasing applications hosted on an IBM mainframe running DOS/VSE.Developer for COBOL/CICS applications running on IBM mainframe running DOS/VSE.